Online reactivation of an account or service
First Claim
1. A method of responding to an account reactivation request, the method comprising:
- receiving an account reactivation request from a former subscriber having a deactivated account;
automatically accessing stored account information related to the deactivated account of the former subscriber based on the account reactivation request;
comparing the stored account information with a reactivation standard to produce a comparison result; and
responding to the account reactivation request based on the comparison result produced by comparing the stored account information with the account reactivation request.
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0 Petitions
Accused Products
Abstract
Responding to an account reactivation request includes receiving an account reactivation request from a former subscriber having a deactivated account and automatically accessing stored account information related to the deactivated account based on the account reactivation request. The stored account information is compared with a reactivation standard to produce a comparison result. Based on the comparison result a response to the reactivation request is provided. The receiving, accessing, comparing, and responding may be performed by a computer without interaction between the former subscriber and a service representative.
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Citations
68 Claims
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1. A method of responding to an account reactivation request, the method comprising:
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receiving an account reactivation request from a former subscriber having a deactivated account;
automatically accessing stored account information related to the deactivated account of the former subscriber based on the account reactivation request;
comparing the stored account information with a reactivation standard to produce a comparison result; and
responding to the account reactivation request based on the comparison result produced by comparing the stored account information with the account reactivation request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 61)
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27. A system of responding to an account reactivation request, the system comprising:
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receiving means for receiving an account reactivation request from a former subscriber having a deactivated account;
accessing means for automatically accessing stored account information related to the deactivated account of the former subscriber based on the account reactivation request;
comparing means for comparing the stored account information with a reactivation standard to produce a comparison result; and
responding means for responding to the account reactivation request based on the comparison result produced by the comparing means.
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41. A computer program stored on a computer readable medium or a propagated signal for responding to an account reactivation request, the computer program comprising:
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a receiving code segment that causes the computer to receive an account reactivation request from a former subscriber having a deactivated account;
an accessing code segment that causes the computer automatically to access stored account information related to the deactivated account of the former subscriber based on the account reactivation request;
a comparing code segment that causes the computer to compare the stored account information with a reactivation standard to produce a comparison result; and
a responding code segment that causes the computer to respond to the account reactivation request based on the comparison result produced by the computer under the control of the comparing code segment. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. A system of responding to an account reactivation request, the system comprising:
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a first computer configured to receive an account reactivation request from a former subscriber having a deactivated account;
a second computer configured automatically to access stored account information related to the deactivated account of the former subscriber based on the account reactivation request and that compares the stored account information with reactivation standards to produce a comparison result; and
a third computer configured to respond to the account reactivation request based on the comparison result produced by the second computer. - View Dependent Claims (56, 57, 58, 59, 60, 62, 63, 64, 65, 66, 67, 68)
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Specification