Service delivery method and system
First Claim
1. A service delivery method comprising the steps of:
- qualifying a user as authorised to benefit from an instance of a particular service, and storing;
location data indicative of at least one location where service delivery is to be triggered, and a service instance element that associates the user and the service instance for which the user has been qualified; and
subsequently detecting a location match between the location of the user, as indicated by a mobile entity associated with the user, and a location indicated by said location data, and thereupon initiating delivery to the user of the service instance associated with the user by the service instance element.
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Accused Products
Abstract
A user (70) is pre-qualified for a service to be provided at a particular location. A service instance element (76) is stored as is location data (74) indicative of where the service is to be triggered. The service instance element (76) may be a full customized instance of the service delivery code or other item that provides an association between the user and an instance of the service for which the user has been qualified. Thereafter, the location of the user (70), as indicated by a mobile entity associated with the user, is periodically checked against the location data (74) and when a location match is indicated, the service instance (76) for which the user has been qualified is executed to deliver the required service to the user (70). An example is of an airline traveller buying an air ticket from a travel agent, the ticket having an associated service by which, upon the traveller arriving at the relevant airport, the traveller is contacted via his/her mobile device and guided through the check-in and boarding processes.
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Citations
22 Claims
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1. A service delivery method comprising the steps of:
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qualifying a user as authorised to benefit from an instance of a particular service, and storing;
location data indicative of at least one location where service delivery is to be triggered, and a service instance element that associates the user and the service instance for which the user has been qualified; and
subsequently detecting a location match between the location of the user, as indicated by a mobile entity associated with the user, and a location indicated by said location data, and thereupon initiating delivery to the user of the service instance associated with the user by the service instance element. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20, 21, 22)
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18. A service delivery system comprising:
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a location description repository for storing location data;
a service-instance-element repository for storing at least one service instance elements;
a qualification subsystem for determining whether a user qualifies to benefit from an instance of a particular service, the qualification subsystem being operative, upon determining that a user is so qualified, both to store in the location repository location data indicative of at least one location where service delivery is to be triggered, and also to store in the service-instance-element repository a service instance element that associates the user and the service instance for which the user has been qualified;
a service execution environment for executing service instances;
a location match subsystem for detecting a location match between the location of the user, as indicated by a mobile entity associated with the user, and a location indicated by said location data; and
a control arrangement responsive to the location subsystem detecting a said location match to initiate execution of the service instance associated with the user by the service instance element.
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Specification