Remote maintenance system
First Claim
1. A remote maintenance system for maintaining an industrial equipment installed at a remote location, comprising:
- monitor means for monitoring an operating state of one or a plurality of industrial equipments; and
management means for managing maintenance of the industrial equipment while communicating information associated with maintenance of the industrial equipment with said monitor means through the internet.
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Accused Products
Abstract
Factories (102-104) have host computers (107) for monitoring industrial equipments (106). Each host computer (107) is connected to a management host computer (108) on a vendor (101) side through the internet (105). The host computer (107) on the factory side detects occurrence of a trouble of the industrial equipment (106) and notifies the vendor side of status information representing a trouble state. In response to this, the host computer (108) on the vendor side notifies the factory side of response information representing a countermeasure against the trouble state.
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Citations
30 Claims
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1. A remote maintenance system for maintaining an industrial equipment installed at a remote location, comprising:
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monitor means for monitoring an operating state of one or a plurality of industrial equipments; and
management means for managing maintenance of the industrial equipment while communicating information associated with maintenance of the industrial equipment with said monitor means through the internet. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20)
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18. A monitor apparatus arranged on an industrial equipment side to constitute a remote maintenance system for maintaining an industrial equipment installed at a remote location, comprising:
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obtaining means for detecting occurrence of a trouble of one or a plurality of industrial equipments and obtaining status information representing a state of the trouble; and
communication means for notifying, through the internet, a management apparatus for performing centralized maintenance management of the industrial equipment of status information obtained by said obtaining means, and for receiving response information sent from said management apparatus through the internet in response to notification of the status information.
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21. A management apparatus arranged on a vendor side to constitute a remote maintenance system for maintaining an industrial equipment installed at a remote location, comprising:
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communication means for communicating, through the internet, with each monitor means of at least one factory in which a monitor apparatus is arranged to monitor an operating state of at least one industrial equipment; and
corresponding means for determining a countermeasure against a trouble on the basis of status information associated with a state of the trouble of the industrial equipment, which is received by said communication means from said monitor apparatus, and causing said communication means to notify said corresponding monitor apparatus of response information based on the determined countermeasure. - View Dependent Claims (22, 23, 24, 25, 26, 27, 29, 30)
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28. A remote maintenance method of maintaining an industrial equipment installed at a remote location, comprising the steps of:
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communicating, through the internet, maintenance information between a first vendor for supplying a first industrial equipment, a second vendor for supplying a second industrial equipment, a first factory in which the first and second industrial equipments are installed, and a second factory in which the first and second industrial equipments are installed;
causing the first vendor to perform centralized maintenance management of the first industrial equipments installed in the first and second factories; and
causing the second vendor to perform centralized maintenance management of the second industrial equipments installed in the first and second factories.
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Specification