Voice-data telephonic interface control system
First Claim
1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
- cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify-response signals from each select terminal as digital control signals, digital data signals or audio signals;
memory means for storing individual caller data;
means for addressing individual caller data from said memory means in response to digital signals from said digital input means;
means for storing digital data signals from said digital input means as additional individual caller data;
control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing individual caller data to provide signals representative of caller data from said memory means; and
means for storing said audio signals representative of caller data in said memory means responsive to cueing by said cue means.
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Accused Products
Abstract
In an audio-digital telephone interface system, selective operation prompts a caller with oral instructions to provide: digital control signals, digital data signals (numeric) or audio signals. Inbound and outbound operations are involved and inbound callers are qualified as by automatic number identification (ANI) signals and consumable key operation. A data cell is loaded in accordance with an operating program and the resulting data packet is flagged depending on the presence of audio signals. Data packets are returned to storage, as for subsequent addressing to call up, as to process or cue a caller. The illustrative format receives and organizes order data for goods or services or to isolate a subset or a sub-subset of callers.
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Citations
21 Claims
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1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify-response signals from each select terminal as digital control signals, digital data signals or audio signals;
memory means for storing individual caller data;
means for addressing individual caller data from said memory means in response to digital signals from said digital input means;
means for storing digital data signals from said digital input means as additional individual caller data;
control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing individual caller data to provide signals representative of caller data from said memory means; and
means for storing said audio signals representative of caller data in said memory means responsive to cueing by said cue means. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide response signals;
status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt the provision of responsive signals from each select terminal in accordance with said status means;
means for storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means; and
means for processing said digital signals to isolate a subset of said callers. - View Dependent Claims (8, 9, 10, 11, 13, 14, 15, 16, 18, 19, 20)
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12. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt responsive signals from each select terminal in accordance with said status means, said program implementing an interface communication operation; and
means for selectively storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means to indicate identification data and process data provided by said callers.
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17. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective operation of said voice communication means and said digital input means at said terminals to provide responsive signals;
status means to selectively indicate responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means for receiving said digital control signals for actuating said cue means and said status means to cue and identify responsive signals in relation to the operation selectively prompted by said cue means; and
means for storing and retrieving individual caller data, including said audio signals for reproducing audio caller voice data at a remote terminal.
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21. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective operation of said voice communication means and said digital input means at said terminals to provide responsive signals;
status means to selectively indicate responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
test means for testing caller identification data for approval;
control means for receiving said digital control signals including automatic number identification (ANI) signals to actuate, said test means, said cue means and said status means in accordance with a predetermined program; and
means for storing individual caller data as received under control of said control means implementing said program.
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Specification