System and associated methods for providing claimant services with increased quality assurance
First Claim
1. A system, operable over the public switched telephone network (PSTN) and Internet, for use in providing services to a claimant by a service vendor, as scheduled by a scheduler, and paid for by a payor, the system comprising:
- a server for processing and storing claimant data and connected to the Internet; and
at least one scheduler workstation for scheduling services for a claimant and comprising a scheduler computer connected to the server for entry of claimant data by the scheduler and display of claimant data to the scheduler, and a telephone interface connected to the PSTN for communication between the scheduler and at least one of the payor, claimant and service vendor;
the server comprising a quality assurance unit for generating requests to the scheduler computer before and after the scheduled service for contacting the claimant, and for generating requests to the scheduler computer before the scheduled service for contacting the service vendor.
1 Assignment
0 Petitions
Accused Products
Abstract
The system is for use in providing services to a claimant by a service vendor, as scheduled by a scheduler, and paid for by a payor, and includes a server for processing and storing claimant data and connected to the Internet, and at least one scheduler workstation for scheduling services for a claimant. The workstation includes a scheduler computer connected to the server, and a telephone interface connected to the PSTN. The server includes a quality assurance unit for generating requests to the scheduler computer before and after the scheduled service for contacting the claimant, and for generating requests to the scheduler computer before the scheduled service for contacting the service vendor.
38 Citations
29 Claims
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1. A system, operable over the public switched telephone network (PSTN) and Internet, for use in providing services to a claimant by a service vendor, as scheduled by a scheduler, and paid for by a payor, the system comprising:
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a server for processing and storing claimant data and connected to the Internet; and
at least one scheduler workstation for scheduling services for a claimant and comprising a scheduler computer connected to the server for entry of claimant data by the scheduler and display of claimant data to the scheduler, and a telephone interface connected to the PSTN for communication between the scheduler and at least one of the payor, claimant and service vendor;
the server comprising a quality assurance unit for generating requests to the scheduler computer before and after the scheduled service for contacting the claimant, and for generating requests to the scheduler computer before the scheduled service for contacting the service vendor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, operable over the public switched telephone network (PSTN) and Internet, for use in providing services to a claimant by a service vendor, as scheduled by a scheduler, and paid for by a payor, the system comprising:
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a server for processing and storing claimant data and connected to the Internet; and
at least one scheduler workstation for scheduling services for a claimant and comprising a scheduler computer connected to the server for entry of claimant data by the scheduler and display of claimant data to the scheduler, and a telephone interface connected to the PSTN for communication between the scheduler and at least one of the payor, claimant and service vendor;
the server comprising a report generation unit for generating at least one of completed-service, late-service, canceled-service and missed-service reports on the server for the payor to access via the Internet. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A method, operable over the public switched telephone network (PSTN) and Internet, for use in providing services to a claimant by a service vendor, as scheduled by a scheduler, and paid for by a payor, the method comprising:
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processing and storing claimant data on a server connected to the Internet;
scheduling services for a claimant via at least one scheduler workstation which comprises a scheduler computer connected to the server for entry of claimant data by the scheduler and display of claimant data to the scheduler, and a telephone interface connected to the PSTN for communication between the scheduler and at least one of the payor, claimant and service vendor;
generating requests to the scheduler computer before and after the scheduled service for contacting the claimant; and
generating requests to the scheduler computer before the scheduled service for contacting the service vendor. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification