Method of providing maintenance services
First Claim
1. A method for providing technical services, comprising the steps of:
- providing a first level of a technical services plan, said first level being broad based and generic to many types of plants;
providing a second level of a technical services plan, said second level being more specific to a plant than said first level; and
providing a third level of a technical services plan, said third level being specific to said plant on a local level.
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Abstract
The method of providing includes providing an assessment of the maintenance and technical service needs of a plant, as broadly defined, and recommending services for outsourcing selected from a menu of services. The services are modular and may be mixed and matched to a customized fit with the needs of the plant. Categories of services are directed to technical services, motor maintenance, electro-mechanical services, etc. A generic approach to all plant maintenance provides a framework in which to offer the services. Services are offered throughout the life cycle of a plant. Particular industries are targeted for outsourced services.
317 Citations
35 Claims
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1. A method for providing technical services, comprising the steps of:
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providing a first level of a technical services plan, said first level being broad based and generic to many types of plants;
providing a second level of a technical services plan, said second level being more specific to a plant than said first level; and
providing a third level of a technical services plan, said third level being specific to said plant on a local level. - View Dependent Claims (2, 3, 4, 5, 8, 9)
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6. A method of providing maintenance service, comprising the step of:
providing a menu of technical services from which to select technical services.
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7. A method for providing maintenance services, comprising the steps of:
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providing a menu of maintenance services from which selections of maintenance services may be made;
providing multi-level maintenance service modules; and
providing modular maintenance services. - View Dependent Claims (33)
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10. A method for providing maintenance, comprising the steps of:
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aligning maintenance to business objectives;
establishing rules for carrying out maintenance;
determining strategies for improving performance and reducing costs; and
establishing optimization while reducing overhead;
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11. A method of providing services to industry, comprising the step of:
providing a menu of available services, said menu including at least one of;
technical services, general contracting, on-call and logistic services, integral plant maintenance and auxiliary process management, information technology solutions, electronic design and manufacturing services, and knowledge management. - View Dependent Claims (15, 16, 17, 20, 21)
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12. A method of providing maintenance services, comprising the steps of:
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providing a pool of maintenance resources;
offering customers services from said maintenance resources by a menu of services; and
provide standardized procedures and reference processes;
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13. A method of providing a maintenance management system, comprising the steps of:
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considering in combination;
a business plan, an operational analysis, a criticality analysis, a component identification, and a failure analysis; and
generating a maintenance plan from the combination.
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14. A method for providing integral plant maintenance, comprising the steps of:
providing a plurality of services including;
providing plant maintenance services, providing specialist services, and providing support packages.
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18. A method of providing maintenance services, comprising the steps of:
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providing a broad range of integrated services to a customer;
providing said services as modular units which are individually selectable to meet a customers needs, said modular units including;
general contracting, on-call and logistic services, plant maintenance and process management, information technology service, electronic design and manufacturing services, and knowledge management.
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19. A method of providing maintenance services, comprising the steps of:
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providing standard software modules corresponding to offered maintenance services, installing selected ones of said standard software modules at a customer location, said standard software modules being selected depending upon need of the customer at said customer location.
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22. A method of providing maintenance services, comprising the steps of:
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providing maintenance services at a plurality of local maintenance service locations;
providing regional maintenance services supervisory locations; and
providing Internet connections between said local maintenance service locations and said regional maintenance services supervisory locations. - View Dependent Claims (23, 24, 25, 26, 27, 28, 30, 31, 32)
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29. A method for providing maintenance services, comprising the steps of:
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providing maintenance services tailored to an industry; and
offering service modules to customers in said industry for outsourced maintenance.
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34. A method of offering maintenance outsourcing, comprising the steps of:
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providing an assortment of available maintenance services for customer locations;
selecting ones of said available maintenance service for a given customer location;
installing said selected ones of said services at said given customer location; and
controlling said installed services remotely.
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35. A method for providing maintenance services, comprising the steps of:
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aligning maintenance policies to business objectives to develop a business plan;
establishing rules for carrying out maintenance policies;
jointly determining strategies to improve performance and reduce costs;
establishing organization to meet said business plan;
measuring key performance indicators; and
benchmarking performance.
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Specification