Automated management system

• US 20020038232A1
• Filed: 03/27/2001
• Published: 03/28/2002
• Est. Priority Date: 09/28/2000
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Nihira, Koichi
• Application Number:
  US09/817,256
• Publication Number:
  US 20020038232A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A management system is provided for managing operations of a plurality of customer service devices by utilizing an administrative system, a maintenance system and a management device, the devices and systems being connected to each other through a network. The management device includes an information registering unit registering management information about the customer service devices supplied from the administrative system; an action creating/registering unit creating a plurality of actions to operate the customer service devices, and registering the plurality of actions, based on the management information, each action corresponding to each condition of the customer service devices; and an action selecting/executing unit selecting an action in accordance with condition information corresponding to a condition of the customer service devices, and taking the action with respect to the customer service devices, the condition information being supplied from the administrative system and the maintenance system. Accordingly, a part of customer-service-device management that needs human operations may be omitted, thereby achieving accurate information transmission, a decrease in a loss time, and a cost reduction.

Claims

1. A method of collectively managing management information about a plurality of customer service devices, and managing operations of said plurality of customer service devices based on said management information, said method comprising the steps of:

(a) registering said management information;

(b) creating a plurality of actions to operate each customer service device, based on said management information, each action corresponding to a condition of said each customer service device;

(c) registering said plurality of actions;

(d) selecting an action in accordance with supplied condition information corresponding to the condition of said each customer service device; and

(e) taking said action with respect to said each customer service device.

2. The method as claimed in claim 1, wherein said management information registered at the step (a) includes management information regarding said each customer service device, and contract information about an administrator of said each customer service device and an assignee of management of said each customer service device.

3. The method as claimed in claim 1, wherein the step (b) comprises the step of creating the action corresponding to each condition of said each customer service device.

4. The method as claimed in claim 3, wherein the step (c) comprises the step of registering the action for said each condition of said each customer service device.

5. The method as claimed in claim 1, wherein the step (d) comprises the steps of:

selecting a customer service device corresponding to said supplied condition information among said plurality of customer service devices; and

.

selecting the action corresponding to said supplied condition information among said plurality of actions registered at the step (c) for the customer service device.

6. The method as claimed in claim 1, wherein the step (d) comprises the steps of:

judging one or a plurality of types of the condition information totally; and

selecting the action corresponding to a result of judging the one or the plurality of types of the condition information totally, among said plurality of actions registered at the step (c).

7. The method as claimed in claim 1, wherein the step (d) comprises the steps of:

registering said supplied condition information and identification information about a 10 customer service device taking the action according to said supplied condition information, as history information; and

selecting the action corresponding to said history information and said condition information 15 among said plurality of actions registered at the step (c).

8. The method as claimed in claim 1, further comprising the steps of:

instructing a maintainer of said plurality of customer service devices to perform a maintenance operation according to said condition information; and

receiving information about a result of the maintenance operation from the maintainer.

9. The method as claimed in claim 1, wherein said condition information is supplied from one of an administrator and a maintainer of said each customer service device.

10. A management device collectively managing management information about a plurality of customer service devices, and managing operations of said plurality of customer service devices based on said management information, said management device comprising:

an information registering unit registering said management information;

an action creating/registering unit creating a plurality of actions to operate each customer service device, and registering said plurality of actions, based on said management information, each action corresponding to a condition of said each customer service device; and

an action selecting/executing unit selecting an action in accordance with supplied condition information corresponding to the condition of said each customer service device, and taking said action with respect to said each customer service device.

11. A recording medium readable by a management device, tangible embodying a program of instructions executable by said management device to collectively manage management information about a plurality of customer service devices, and manage operations of said plurality of customer service devices based on said management information, said program including the steps of:

registering said management information;

creating a plurality of actions to operate each customer service device, based on said management information, each action corresponding to a condition of said each customer service device;

registering said plurality of actions;

selecting an action in accordance with supplied condition information corresponding to the condition of said each customer service device; and

taking said action with respect to said each customer service device.

12. A management system, comprising:

a customer service device;

an administrative system administering said customer service device;

a maintenance system maintaining said customer service device; and

a management device connected to said customer service device, said administrative system and said maintenance system through a network,

wherein said management device includes an information registering unit registering management information about said customer service device supplied from said administrative system;

an action creating/registering unit creating a plurality of actions to operate said customer service device, and registering said plurality of actions, based on said management information, each action corresponding to each condition of said customer service device; and

an action selecting/executing unit selecting an action in accordance with condition information corresponding to a condition of the customer service device, and taking said action with respect to the customer service device, said condition information being supplied from said administrative system and said maintenance system.