Computer implemented purchase support system that provides item and store search, anonymous reservation, and goods forwarding service

• US 20020038264A1
• Filed: 09/21/2001
• Published: 03/28/2002
• Est. Priority Date: 09/22/2000
• Status: Abandoned Application

• Current Assignee: Matsushita Electric Industrial Company Limited (Panasonic Holdings Corporation)
• Original Assignee: Matsushita Electric Industrial Company Limited (Panasonic Holdings Corporation)
• Inventors: Ishikawa, Yoshiaki
• Application Number:
  US09/956,794
• Publication Number:
  US 20020038264A1
• Time in Patent Office: Days
• US Class Current: 705/27
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0639 Item locations

Abstract

An item and store retrieval method and system permits a user to input user key words and provides the user with information on at least one item that match(s) the user key words and, for each provided item, information on at least one store keeping a stock of the provided item. The system comprises a plurality of store apparatuses provided in respective stores, a center apparatus communicating with the store apparatuses, and a user terminal used by the user and capable of communicating with the center apparatus. The items may be articles or services. An anonymous reservation scheme is also disclosed. This permits a user to have a desired item reserved by a store without letting the store know any private information.

Claims

1. A method for permitting a user to input user key words and for providing the user with information on at least one item that match(s) the user key words and, for each provided item, information on at least one store keeping a stock of the provided item in a system comprising a plurality of store apparatuses provided in respective stores, a center apparatus capable of communicating with the store apparatuses, and a user terminal used by the user and capable of communicating with the center apparatus, wherein said at least one item may be article(s) or service(s), the method comprising the steps, executed by the center apparatus, of:

generating a set of unique item codes collected from all stores involved;

assigning each item code item key words suitable to an item identified by the item code to generate a set of relations, each relation associating one of said unique item codes with item key words assigned to the unique item code;

collecting, from each store apparatus, a list of item codes of items kept in stock by the store having the store apparatus;

retrieving item codes from said set of relations by using said user key words;

obtaining store codes associated with each of said retrieved item codes by using all of said lists of item codes; and

providing the user terminal with at least a pert of said retrieved item codes and further providing, for each of at least a pert of said retrieved item codes, at least a part of said obtained store codes.

2. A method as defined in claim 1, further comprising the step of said center apparatus collecting various information associated with each item code and various information associated with each store code from all stores involved and wherein said providing step includes the step of providing at least a part of said various information associated with each of said provided item codes and at least a part of said various information associated with each of said provided store codes.

3. A method as defined in claim 1, further comprising the steps of:

said center apparatus sending a set of unique item key words to each store apparatus; and

each store apparatus assigning similar key words to each item key words in said set to generate a similar key word table, said retrieving step including the steps of;

if there is any user key word that is not found in said item key words, said center apparatus obtaining substitute item key words associated, by said similar key word table, with said any key word from at least one store apparatus;

retrieving additional item codes from said set of relations by using said substitute item key words; and

regarding said retrieved item codes and said additional item codes as a retrieval result.

4. A method as defined in claim 2, wherein said various information associated with each item code includes information on a place where the item is displayed.

5. A method as defined in claim 4, wherein said providing step includes displaying a degree of congestion of said place.

6. A method as defined in claim 1, wherein said providing step includes the step of displaying, on the user terminal, a button that enable the user to instruct the system to display similar key words similar to the user key words, and wherein the method further comprises the steps of:

said center apparatus sending a set of unique item key words to each store apparatus;

each store apparatus assigning similar key words to each item key words in said set to generate a similar key word table;

in response to a detection of a predetermined operation of said button by the user, said center apparatus obtaining said similar key words associated, by said similar key word table, with the user key words from at least one store apparatus;

retrieving item codes from said set of relations by using said similar key words; and

causing the user terminal to display at least a part of said similar key words and information on items identified by at least a pert of said retrieved item codes.

7. A method for permitting a user to have a desired item reserved by a store without letting the store know any private information in a system comprising a plurality of store apparatuses provided in respective stores, a center apparatus capable of communicating with the store apparatuses, and a user terminal used by the user and capable of communicating with the center apparatus, wherein the desired item may be an article or service, the method comprising the steps of:

(a) in response to a request from the user, the center apparatus presenting a plurality of item identifiers of items available from said respective stores and a store identifier of a store that keeps a stock of each of said available items;

(b) the center apparatus prompting the user to make a reservation for one of said retrieved item codes;

( c ) in response to a detection of a user'"'"'s intention of making a reservation, the user terminal sending a reservation request, a selected item code selected by the user and a store code of a store that keeps a stock of said selected item code to the center apparatus;

(d) in response to a reception of said reservation request, the center apparatus generating a unique reservation code for said reservation, sending said reservation code and said selected item code to the store apparatus identified by said store code;

(e) in response to a reception of said reservation code, said store apparatus identified by said store code storing a reservation record including said reservation code, said selected item code and a valid term associated with said selected item code, and sending said valid term to said center apparatus;

(f) in response to a reception of said valid term, the center apparatus sending said reservation code and said valid term to the user terminal; and

(g) in response to an input of a reservation code presented by a customer, said store apparatus deleting said record if said presented reservation code is identical to said reservation code of said stored reservation record and valid considering from said valid term of said stored reservation record.

8. A method as defined in claim 7, further comprising the step of discarding said stored reservation record if said valid term has expired.

9. A method as defined in claim 7, wherein said step (e) includes the step of alerting an attendant if the stock of an item identified by said selected item code is fewer than a preset quantity.

10. A method as defined in claim 7, wherein said step (a) also presents additional store identifiers of additional stores that have no stock of each of said available item, and wherein the method further includes the steps of:

(c′

) in response to a detection of a user'"'"'s intention of making a second-type reservation, the user terminal sending a reservation request, said selected item code and a store code of one of said additional stores selected by the user to the center apparatus;

(d′

) in response to a reception of said reservation request and said store code, the center apparatus generating a unique reservation code for said second-type reservation, sending said reservation code, said selected item code and said store code to the store apparatus of a stock-keeping store that keeps a stock of the item identified by said selected item code;

(e′

) in response to a reception of said reservation code and said store code, said store apparatus of said stock-keeping store storing a record including said reservation code, said selected item code, said store code and a valid term associated with said selected item code, sending said valid term to said center apparatus, and giving an attendant an instruction to forward at least one item identified by said selected item code to a store identified by said store code.

11. A method as defined in claim 9, further comprising the step of discarding said stored reservation record if said valid term has expired.

12. A method as defined in claim 10, wherein said step (e) includes the step of alerting an attendant if the stock of an item identified by said selected item code is fewer than a preset quantity.

13. A method as defined in claim 7, further comprising the step of at least one of said respective stores deciding to provide benefits to a user who has made a reservation for an item of said at least one of said respective stores and comes to said at least one of said respective stores within a predetermined period of time such that a user who comes earlier after reservation gets more benefit, and wherein said step (b) includes the step of presenting information on said benefits.

14. A method as defined in claim 13, wherein said step (f) also sends said information on said benefits.

15. A method as defined in claim 10, further comprising the steps, executed by said center apparatus, of:

counting a number of reservations for each store; and

charging each store for said number of reservations.

16. A method as defined in claim 10, further comprising the steps, executed by said center apparatus, of:

counting, for each store identified by said store code, a number of forwarding deals received by said each store; and

charging said each store for said number of forwarding deals.

17. A method as defined in claim 7, further comprising the step of said center apparatus collecting said reservation records from all stores, wherein said step (g) comprises the steps of:

in response to an input of a reservation code presented by a customer, said store apparatus sending said presented reservation code to the center apparatus if said presented reservation code is identical to said reservation code of said stored reservation record and valid considering from said valid term of said stored reservation record;

said center apparatus making tests of the validities of the reservation and the term of the reservation and returning the test result to said store apparatus; and

said store apparatus deleting said record if the test result is successful.

18. A method as defined in claim 17, further comprising the step of, if said valid term has expired, said center apparatus discarding said stored reservation record and informing said store apparatus of the expiration of said valid term.

19. A method as defined in claim 10, further comprising the steps, executed by said center apparatus, of:

keeping an item forwarding list arranged according to destination stores identified by said store codes and forwarding dates from the reservation records; and

controlling said store apparatuses to forward the second-type reserved articles from the stock-keeping stores to said destination stores according to said item forwarding list by using any suitable transport means.

20. A method as defined in claim 10, further comprising the steps, executed by said center apparatus, of:

totalizing kinds and numbers of the second-type reserved articles required by each store through collection and analysis of said reservation records; and

instructing said store apparatuses to adjust the kinds and the numbers of the second-type reserved articles among said store apparatuses.

21. A system for permitting a user to input user key words and for providing the user with information on at least one item that match(s) the user key words and, for each provided item, information on at least one store keeping a stock of the provided item, the system comprising:

a plurality of store apparatuses provided in respective stores;

a center apparatus capable of communicating with the store apparatuses; and

a user terminal used by the user and capable of communicating with the center apparatus, the center apparatus comprising;

means for generating a set of unique item codes collected from all stores involved;

means for assigning each item code item key words suitable to an item identified by the item code to generate a set of relations, each relation associating one of said unique item codes with item key words assigned to the unique item code;

means for collecting, from each store apparatus, a list of item codes of items kept in stock by the store having the store apparatus;

means for retrieving item codes from said set of relations by using said user key words;

means for obtaining store codes associated with each of said retrieved item codes by using all of said lists of item codes; and

means for providing the user terminal with at least a pert of said retrieved item codes and further providing, for each of at least a pert of said retrieved item codes, at least a part of said obtained store codes.

22. A system as defined in claim 21, wherein the center apparatus further comprises means for collecting various information associated with each item code and various information associated with each store code from all stores involved and wherein said providing means includes means for providing at least a part of said various information associated with each of said provided item codes and at least a part of said various information associated with each of said provided store codes.

23. A system as defined in claim 21, wherein the center apparatus further comprises means for sending a set of unique item key words to each store apparatus, wherein each store apparatus includes means for assigning similar key words to each item key words in said set to generate a similar key word table, wherein said retrieving means includes:

means, responsive to a determination that there is any user key word that is not found in said item key words, for obtaining substitute item key words associated, by said similar key word table, with said any key word from at least one store apparatus;

means for retrieving additional item codes from said set of relations by using said substitute item key words; and

means for regarding said retrieved item codes and said additional item codes as a retrieval result.

24. A system as defined in claim 22, wherein said various information associated with each item code includes information on a place where the item is displayed.

25. A system as defined in claim 24, wherein said providing step includes displaying a degree of congestion of said place.

26. A system as defined in claim 21, wherein said providing means includes the step of displaying, on the user terminal, a button that enable the user to instruct the system to display similar key words similar to the user key words, and wherein the system further comprises:

means, provided in said center apparatus, for sending a set of unique item key words to each store apparatus;

mean, provided in each store apparatus, for assigning similar key words to each item key words in said set to generate a similar key word table;

means, provided in said center apparatus and responsive to a detection of a predetermined operation of said button by the user, for obtaining said similar key words associated, by said similar key word table, with the user key words from at least one store apparatus;

means, provided in said center apparatus, for retrieving item codes from said set of relations by using said similar key words; and

means, provided in said center apparatus, for causing the user terminal to display at least a part of said similar key words and information on items identified by at least a pert of said retrieved item codes.

28. A system as defined in claim 27, wherein each store apparatus further includes means for discarding said stored reservation record if said valid term has expired.

29. A system as defined in claim 27, wherein said means (e) includes means for alerting an attendant if the stock of an item identified by said selected item code is fewer than a preset quantity.

30. A system as defined in claim 27, wherein said means (a) also presents additional store identifiers of additional stores that have no stock of each of said available item, and wherein the system further includes:

(c′

) means, provided in the user terminal and responsive to a detection of a user'"'"'s intention of making a second-type reservation, for sending a reservation request, said selected item code and a store code of one of said additional stores selected by the user to the center apparatus;

(d′

) means, provided in the center apparatus and responsive to a reception of said reservation request and said store code, for generating a unique reservation code for said second-type reservation, sending said reservation code, said selected item code and said store code to the store apparatus of a stock-keeping store that keeps a stock of the item identified by said selected item code;

(e′

) means, provided in each store apparatus and responsive to a reception of said reservation code and said store code, for storing a record including said reservation code, said selected item code, said store code and a valid term associated with said selected item code, sending said valid term to said center apparatus, and giving an attendant an instruction to forward at least one item identified by said selected item code to a store identified by said store code.

31. A system as defined in claim 30, wherein each store apparatus includes means for discarding said stored reservation record if said valid term has expired.

32. A system as defined in claim 39, wherein said means (e) includes means for alerting an attendant if the stock of an item identified by said selected item code is fewer than a preset quantity.

33. A system as defined in claim 27, wherein at least one of stores provides benefits to a user who has made a reservation to said at least one of said respective stores and comes to said at least one of said respective stores within a predetermined period of time such that a user who comes earlier after reservation gets more benefit;

and wherein said means (b) includes means for presenting information on said benefits.

34. A system as defined in claim 33, wherein said means (f) also sends said information on said benefits.

35. A system as defined in claim 27, wherein the center apparatus further comprises:

means for counting a number of reservations for each store; and

means for charging each store for said number of reservations.

36. A system as defined in claim 30, wherein said center apparatus comprises:

means for counting, for each store identified by said store code, a number of forwarding deals received by said each store; and

means for charging said each store for said number of forwarding deals.

37. A system as defined in claim 27, further comprising means, provided in said center apparatus, for collecting said reservation records from all stores, wherein said means (g) comprises:

means, provided in said store apparatus and responsive to an input of a reservation code presented by a customer, for sending said presented reservation code to the center apparatus if said presented reservation code is identical to said reservation code of said stored reservation record and valid considering from said valid term of said stored reservation record;

means, provided in said center apparatus, for making tests of the validities of the reservation and the term of the reservation and returning the test result to said store apparatus; and

means, provided in said store apparatus, for deleting said record if the test result is successful.

38. A system as defined in claim 37, further comprising means, provided in said center apparatus and responsive to a determination that said valid term has expired, for discarding said stored reservation record and informing said store apparatus of the expiration of said valid term.

39. A system as defined in claim 30, wherein said center apparatus further comprises:

means for keeping an item forwarding list arranged according to destination stores identified by said store codes and forwarding dates from the reservation records; and

means for controlling said store apparatuses to forward the second-type reserved articles from the stock-keeping stores to said destination stores according to said item forwarding list by using any suitable transport means.

40. A system as defined in claim 30, wherein said center apparatus further comprises:

means for totalizing kinds and numbers of the second-type reserved articles required by each store through collection and analysis of said reservation records; and

means for instructing said store apparatuses to adjust the kinds and the numbers of the second-type reserved articles among said store apparatuses.

50. A center apparatus as defined in claim 27, wherein said means (a) also presents additional store identifiers of additional stores that have no stock of each of said available item, and wherein the center apparatus further includes;

and

(b′

) means, responsive to a reception of said reservation request, said store code and a store code of one of said additional stores selected by the user which are transmitted from the user terminal in response to a detection of a user'"'"'s intention of making a second-type reservation, for generating a unique reservation code for said second-type reservation, sending said reservation code, said selected item code and said store code to the store apparatus of a stock-keeping store that keeps a stock of the item identified by said selected item code, wherein said store apparatus stores a reservation record that includes the received information and a valid term associated with said reservation code.

51. A center apparatus as defined in claim 50, further comprising:

means for collecting said reservation records from all stores;

means, responsive to a reception of a presented reservation code which is presented by a customer and transmitted from one of said store apparatuses, for making tests of the validities of the reservation and the term of the reservation and returning the test result to said store apparatus; and

means for deleting a record associated with said presented reservation code if the test result is successful.

52. A center apparatus as defined in claim 51, further comprising:

means for discarding said stored reservation record if said valid term has expired.

55. A center apparatus as defined in claim 50, further comprising:

means for counting, for each store identified by said store code, a number of forwarding deals received by said each store; and

means for charging said each store for said number of forwarding deals.

56. A center apparatus as defined in claim 50, further comprising:

means for keeping an item forwarding list arrange d according to destination stores identified by said store codes and forwarding dates from the reservation records; and

means for controlling said store apparatuses to forward the second-type reserved articles from the stock-keeping stores to said destination stores according to said item forwarding list by using any suitable transport means.

57. A center apparatus as defined in claim 50, further comprising:

means for totalizing kinds and numbers of the second-type reserved articles required by each store through collection and analysis of said reservation records; and

means for instructing said store apparatuses to adjust the kinds and the numbers of the second-type reserved articles among said store apparatuses.

27. A system for permitting a user to have a desired item reserved by a store without letting the store know any private information, wherein the desired item may be an article or service, the system comprising:

a plurality of store apparatuses provided in respective stores;

a center apparatus capable of communicating with the store apparatuses; and

a user terminal used by the user and capable of communicating with the center apparatus, the system further comprising;

(a) means, provided in the center apparatus and responsive to a request from the user, for presenting a plurality of item identifiers of items available from said respective stores and a store identifier of a store that keeps a stock of each of said available items;

(b) means, provided in the center apparatus, for prompting the user to make a reservation for one of said retrieved item codes;

(c) means, provided in the user terminal and responsive to a detection of a user'"'"'s intention of making a reservation, for sending a reservation request, a selected item code selected by the user and a store code of a store that keeps a stock of said selected item code to the center apparatus;

(d) means, provided in the center apparatus and responsive to a reception of said reservation request, for generating a unique reservation code for said reservation, sending said reservation code and said selected item code to the store apparatus identified by said store code;

(e) means, provided in each store apparatus and responsive to a reception of said reservation code, for storing a reservation record including said reservation code, said selected item code and a valid term associated with said selected item code, and sending said valid term to said center apparatus;

(f) means, provided in the center apparatus and responsive to a reception of said valid term, for sending said reservation code and said valid term to the user terminal; and

(g) means, provided in each store apparatus and responsive to an input of a reservation code presented by a customer, for deleting said record if said presented reservation code is identical to said reservation code of said stored reservation record and valid considering from said valid term of said stored reservation record.

41. A center apparatus for use in a system for permitting a user to input user key words and for providing the user with information on at least one item that match(s) the user key words and, for each provided item, information on at least one store keeping a stock of the provided item, wherein the system comprising a plurality of store apparatuses provided in respective stores and communicating with the center apparatus and a user terminal used by the user and communicating with the center apparatus, the center apparatus comprising:

means for generating a set of unique item codes collected from all stores involved;

means for assigning each item code item key words suitable to an item identified by the item code to generate a set of relations, each relation associating one of said unique item codes with item key words assigned to the unique item code;

means for collecting, from each store apparatus, a list of item codes of items kept in stock by the store having the store apparatus;

means for retrieving item codes from said set of relations by using said user key words;

means for obtaining store codes associated with each of said retrieved item codes by using all of said lists of item codes; and

means for transmitting, to the user terminal, at least a pert of said retrieved item codes and at least a part of said obtained store codes to cause the user terminal to display information on said transmitted retrieved item codes and, for each of said transmitted retrieved item codes, information on said transmitted obtained store codes.

42. A center apparatus as defined in claim 41, wherein the center apparatus further comprises means for collecting various information associated with each item code and various information associated with each store code from all stores involved and wherein said transmitting means includes means for providing at least a part of said various information associated with each of said provided item codes and at least a part of said various information associated with each of said provided store codes.

43. A center apparatus as defined in claim 41, further comprising means for sending a set of unique item key words to each store apparatus, wherein each store apparatus assigns similar key words to each item key words in said set to generate a similar key word table, wherein said retrieving means includes:

means, responsive to a determination that there is any user key word that is not found in said item key words, for obtaining substitute item key words associated, by said similar key word table, with said any key word from at least one store apparatus;

means for retrieving additional item codes from said set of relations by using said substitute item key words; and

means for regarding said retrieved item codes and said additional item codes as a retrieval result.

44. A center apparatus as defined in claim 42, wherein said various information associated with each item code includes information on a place where the item is displayed.

45. A center apparatus as defined in claim 44, wherein said transmitting means includes means for transmitting a degree of congestion of said place to cause the user terminal to display said degree of congestion of said place.

46. A center apparatus as defined in claim 41, wherein said transmitting means includes means for causing the user terminal to display a button that enable the user to instruct the system to display similar key words similar to the user key words, and wherein the center apparatus further comprises:

means for sending a set of unique item key words to each store apparatus, which assigns similar key words to each item key words in said set to generate a similar key word table;

means, responsive to a detection of a predetermined operation of said button by the user, for obtaining said similar key words associated, by said similar key word table, with the user key words from at least one store apparatus;

means for retrieving item codes from said set of relations by using said similar key words; and

means for causing the user terminal to display at least a part of said similar key words and information on items identified by at least a pert of said retrieved item codes.

48. A center apparatus as defined in claim 47, further comprising:

means for collecting said reservation records from all stores;

means, responsive to a reception of a presented reservation code which is presented by a customer and transmitted from one of said store apparatuses, for making tests of the validities of the reservation and the term of the reservation and returning the test result to said store apparatus; and

means for deleting a record associated with said presented reservation code if the test result is successful.

49. A center apparatus as defined in claim 48, farther comprising:

means for discarding said stored reservation record if said valid term has expired and inform one of store apparatuses associated with said stored reservation record of the expiration of said valid term.

53. A center apparatus as defined in claim 47, wherein at least one of stores provides benefits to a user who has made a reservation to said at least one of said respective stores and comes to said at least one of said respective stores within a predetermined period of time such that a user who comes earlier after reservation gets more benefit, and wherein said means (d) also sends information on said benefits.

54. A center apparatus as defined in claim 47, further comprising:

means for counting a number of reservations for each store; and

means for charging each store for said number of reservations.

47. A center apparatus for use in a purchase support system for permitting a user to have a desired item reserved by a store without letting the store know any private information, wherein the desired item may be an article or service, and wherein the purchase support system comprising a plurality of store apparatuses provided in respective stores and communicating with the center apparatus and a user terminal used by the user and communicating with the center apparatus, the center apparatus comprising:

(a) means responsive to a request from the user, for presenting a plurality of item identifiers of items available from said respective stores and a store identifier of a store that keeps a stock of each of said available items;

(b) means for prompting the user to make a reservation for one of said retrieved item codes;

(c) means, responsive to a reception of a reservation request, a selected item code selected by the user and a store code of a store that keeps a stock of said selected item code which are transmitted by the user terminal in response to a detection of a user'"'"'s intention of making a reservation, for generating a unique reservation code for said reservation, sending said reservation code and said selected item code to the store apparatus identified by said store code, which store apparatus responsively stores a reservation record that includes the received information and a valid term associated with the reservation code; and

(d) means, responsive to a reception of said valid term for the reservation identified by said reservation code, for sending said reservation code and said valid term to the user terminal.