System integration framework

• US 20020038309A1
• Filed: 08/30/2001
• Published: 03/28/2002
• Est. Priority Date: 08/30/2000
• Status: Abandoned Application

• Current Assignee: Aria Solutions Inc. (TTEC Holdings, Inc.)
• Original Assignee: Aria Solutions Inc. (TTEC Holdings, Inc.)
• Inventors: Church, Robert James, Perkins, Mathew Nicholas, Roberts, Noel
• Application Number:
  US09/682,416
• Publication Number:
  US 20020038309A1
• Time in Patent Office: Days
• US Class Current: 707/104.1
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/18 Multiprotocol handlers, e.g. single devices capable of handling multiple protocols
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A system and method for integrating one or more external systems, where the integration is achieved through the collaboration of an engine and one or more adapters. The engine can be configured with a set of rules that defines how messages are distributed among the adapters, and is responsible for enforcing those rules. Each adapter is associated with an external system. Each adapter is responsible for translating messages received from the associated external system into a common messaging protocol and for transmitting the translated messages to the engine. In addition, each adapter is responsible for translating messages in the common messaging protocol received from the engine and for transmitting the translated messages to the associated external system. Engines and adapters may be distributed among several computers.

Claims

2. The system of claim 1, wherein the first adapter is a CTI adapter, the first external system is a telephony server, the second adapter is a portal adapter, and the second external system is a web browser.

1_9. ] A system for communicating messages in real time between a first external system and a second external system, comprising:

an engine;

a first adapter capable of communicating with the first external system and the engine, the first adapter configurable to translate messages in a first protocol received from the first external system into a common messaging protocol and transmit the translated messages to the engine and to translate messages in the common messaging protocol received from the engine into the first protocol and transmit such translated messages back to the first external system; and

a second adapter capable of communicating with the second external system and the engine, the second adapter configurable to translate messages in a second protocol received from the second external system into a common messaging protocol and transmit the translated messages to the engine and to translate messages in the common messaging protocol received from the engine into the second protocol and transmit such translated messages back to the second external system,

the engine configurable to apply a set of rules to messages received from one adapter and transmit messages formulated in accordance with the set of rules to the other adapter or to both adapters.