System and method of real time deployment

• US 20020040313A1
• Filed: 09/05/2001
• Published: 04/04/2002
• Est. Priority Date: 09/05/2000
• Status: Abandoned Application

• Current Assignee: Walt Disney Parks and Resorts (The Walt Disney Company)
• Original Assignee: Walt Disney Parks and Resorts (The Walt Disney Company)
• Inventors: Hunter, David Scott, Sypko, Timothy, Schott, Joe, Rose, Gregory A.
• Application Number:
  US09/947,259
• Publication Number:
  US 20020040313A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

A computer based system for the real time deployment of a plurality of individual human resource units (employees) that does not require the constant attention of a supervising staff member. Employees interact with input devices at their work location throughout the day to receive their assignments, breaks, lunches, and other information. Managers make scheduling and deployment decisions within the system and are provided with information as to how these changes will impact the day'"'"'s operation.

Claims

1. A method for the real time deployment of a plurality of individual human resource units by character and need, the method comprising the steps of:

a) maintaining a computer network dispersed throughout a diverse work area, the computer network having a central database and processor and a plurality of input devices at remote locations relevant to this diverse work area;

b) requiring at least one said human resource unit to log in to at least one of the plurality of said input devices; and

c) using the central processor to process input from said human resources units into said remote locations to generate a real time queue for actively deploying respective ones of said plurality of human resource units relevant to the location and needs of said work area.

2. The method of claim 1 further comprising the step of requiring at least one manager to log in to at least one of the plurality of said input devices.

3. The method of claim 2 further wherein said manager uses the deployment system to view employee information, positions, breaks, and overall schedule.

4. The method of claim 2 further wherein said manager uses the deployment system to compose mail to members of the deployment area, and view responses to mail.

5. The method of claim 2 further wherein said manager uses the deployment system to manage an activity queue.

6. The method of claim 2 further wherein said manager uses the deployment system view workload graph.

7. The method of claim 1 wherein said human resource units can review their breaks for the workday.

8. The method of claim 1 wherein said human resource units can review total estimated pay hours for the day/week

9. The method of claim 1 wherein said human resource units can view their work schedule.

10. The method of claim 1 wherein said human resource units can review general bulletins for the area.

11. The method of claim 1 wherein said human resource units can view and respond to mail from the manager on duty.

12. The method of claim 1 wherein said human resource units can select, confirm, and receive their position assignments.

14. The method of claim 13 further comprising the step of importing data from a scheduling application.

15. The method of claim 13 further requiring the step of requiring each human resource unit to check in with one of said input locations at pre-determined times throughout the day.

16. The method of claim 13 further comprising the step of notifying said human resources units of changes said activity queue when they occur.

18. The method of claim 17 wherein matching character of said human resource units with need of the work area involves matching the skills of said human resource unit with the tasks required to be completed at the work area.

19. The method of claim 17 wherein matching character of said human resource units with need of the work area involves assigning the task of highest priority at the time to the next available human resource unit with the proper skill level to perform the task.

13. A method for the real time deployment of a plurality of individual human resource units by character and need, the method comprising the steps of:

a) maintaining a network having a central database and processor including a plurality of input locations dispersed at recognized work sites and further including individual resource unit characteristics and diverse work location requirements;

b) requiring each human resource to register with at least one of said input locations;

c) generating an activity queue assigning said registered resource units by availability and characteristics to respective ones of said diverse work locations requiring said resource unit having said characteristics for a specific time period providing manager with said data;

d) revising said activity queue to correspond with current human resources and needs.

17. A method for the real time deployment of a plurality of individual human resource units by character and need in an entertainment center including amusements, stores, concessions, food and maintenance areas, the method comprising the steps of:

d) maintaining a computer network dispersed throughout a diverse work area, the computer network having a central database and processor and a plurality of input devices at remote locations relevant to this diverse work area;

e) requiring at least one said human resource unit to log in to at least one of the plurality of said input devices; and

f) using the central processor to process input from said human resources units into said remote locations to generate a real time queue for actively deploying respective ones of said plurality of human resource units by matching character of said human resource units with need of the work area which may be one of the following;

stores, concessions, food, or maintenance.

20. A method of deploying employees to an operating area in real time, the method comprising the steps of:

receiving forecasting and scheduling information;

automatically assigning breaks, lunches, and tasks

tracking the positions of employees in said operating area; and

making recommendations on future assignments based on priorities that are predetermined by managers.

21. A system for the real time deployment of a plurality of individual human resource units by character and need, comprising at least one central processor with the capacity to manipulate data at least one central database coupled to said central processor for storing information, a plurality of input devices at remote locations for users to interact with, and a computer network connecting said processor and database to said input devices.