Customer feedback system
First Claim
1. A system for obtaining multiple format electronic data comprising:
- a first data recognition device for extracting text via character recognition, a second data recognition device for extracting user responses from user feedback structured form data, and a third data recognition device for extracting graphical information and converting said data into graphical electronic format.
2 Assignments
0 Petitions
Accused Products
Abstract
A customer feedback system comprising a paper form having a plurality of regions, at least one of which is for entry of customer feedback responses, a scanner for converting data on paper into graphical format, and an electronic data reader for converting graphical format into electronic data, wherein data from said at least one region on the paper form is converted into a format suitable for electronic analysis. In order to provide an incentive to customers to provide their feedback, data from at least one other region is retained in said graphical format for sending as an electronic message to an address specified by a customer. Thus the customer is able to send an electronic postcard.
69 Citations
37 Claims
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1. A system for obtaining multiple format electronic data comprising:
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a first data recognition device for extracting text via character recognition, a second data recognition device for extracting user responses from user feedback structured form data, and a third data recognition device for extracting graphical information and converting said data into graphical electronic format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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- 9. A customer feedback system comprising a data collector having a plurality of regions, at least one of which is for manual entry of customer feedback responses, a data converter for converting data on said collector into graphical format, and an electronic data reader for converting graphical format into electronic data, wherein data from said at least one region on said paper data collector is converted into a form suitable for electronic analysis, and wherein data from at least one other region is retained in said graphical format for sending as an electronic message to an address specified by a customer.
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17. A method of sending an electronic mail message using a pen and paper interface comprising the steps of:
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writing the message on paper, writing an electronic address on a separately identifiable region on said paper, scanning the message using an optical scanner, arranging the scanned message into one of a plurality of graphical formats used universally for computer storage of graphical data, identifying said separately identifiable region, using an electronic character reader to identify said electronic address in said separately identifiable region, and sending said message in said graphical format to said electronic address.
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19. A method of compiling an electronic postcard using a manual interface, the method comprising:
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providing a form suitable for writing on, the form having a structured region and a non-structured region, allowing a user to write on said form, scanning said form to reproduce said form in graphical format, using an electronic form reader to read said structured region to extract data, arranging said extracted data into a database suitable for data analysis, and reproducing said non-structured region to form said electronic postcard.
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23. A server for processing data entered manually using pen and paper style input into structured and non-structured regions on a form, said server being associated with:
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a reader for reading structured form data, said reader being operable to extract answers from structured form data thus entered for insertion into a database for later analysis, and an electronic character reader application for extracting data by reading characters from non-structured data thus input, and wherein said server is further operable to retain other non-structured data for later use in said graphical format.
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32. A method for obtaining structured and non-structured data from users:
- the method comprising
reading in handwritten data from a form comprising structured and non-structured regions on a form, identifying and extracting said structured data and storing said structured data in database format for subsequent analysis, identifying and extracting said non-structured data and storing said non-structured data in graphical format. - View Dependent Claims (33, 34, 36, 37)
- the method comprising
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35. An electronic postcard comprising
a graphical image of handwriting, an electronic address, and an image.
Specification