System for facilitating the return of a product purchased over a computer network, such as the internet
First Claim
1. ) A system for facilitating the return of a product purchased over a computer network, such as the Internet, wherein a consumer purchases a product from a source of product information such as a website containing an online solicitation pertaining to an offer for sale of the product by an online merchant, the system for facilitating the return of the product comprising the steps of:
- providing an enrollment procedure for enabling the consumer to enroll in a system for facilitating the return of the product;
providing a product return facilitating procedure for facilitating the return of the purchased product at the discretion of the consumer and under predetermined rules, the product return facilitating procedure comprising the steps of providing a product return requesting procedure for the consumer to request a return of the purchased product, and providing a product return transporting procedure for transporting the purchased product to a designated product return location.
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Abstract
A product return facilitating procedure for facilitating the return of a product purchased online. The product is returnable at the discretion of the consumer and under predetermined rules. An enrollment procedure may include the activation of a hyperlink by the consumer indicating a request for enrollment offer in the system for facilitating the return of the purchased product. Alternatively, the consumer may have to enroll in the system only one time via an online application, with the online merchants who utilize the system providing customer and product-specific purchase data at the time a purchase is made. Once the purchase data is obtained by the inventive system, an enrollment email notification is automatically generated and sent to the consumer indicating the terms and conditions for returning the product. The enrollment email may include an indication informing the consumer that the product return requesting procedure requires replying to the enrollment email. The enrollment email also may include identifying-information dependent on the consumer data and/or the product purchase data. The product return facilitating procedure includes the steps of providing a product return requesting procedure for the consumer to request a return of the purchased product, and providing a product return transporting procedure for transporting the purchased product to a designated product return location.
67 Citations
20 Claims
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1. ) A system for facilitating the return of a product purchased over a computer network, such as the Internet, wherein a consumer purchases a product from a source of product information such as a website containing an online solicitation pertaining to an offer for sale of the product by an online merchant, the system for facilitating the return of the product comprising the steps of:
- providing an enrollment procedure for enabling the consumer to enroll in a system for facilitating the return of the product;
providing a product return facilitating procedure for facilitating the return of the purchased product at the discretion of the consumer and under predetermined rules, the product return facilitating procedure comprising the steps of providing a product return requesting procedure for the consumer to request a return of the purchased product, and providing a product return transporting procedure for transporting the purchased product to a designated product return location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
- providing an enrollment procedure for enabling the consumer to enroll in a system for facilitating the return of the product;
Specification