Methods and systems for call processing utilizing a uniform resource locator
First Claim
1. A method of processing a call using a web page displayed on a user client computer, comprising:
- receiving at a server system a user call request, including a uniform resource locator (URL) corresponding to a networked resource, generated at least partly in response a user activating a web page call request control;
downloading to the client computer data for a first telephone number corresponding to the URL;
requesting, using a call client, that a call connection be established between the user client computer and a communication terminal corresponding to the telephone number; and
establishing the requested call connection.
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Accused Products
Abstract
The present invention provides systems and methods for processing calls over a network using a web page. In one embodiment, a server receives a user call request generated by a user activating a web page call request control, which submits a uniform resource locator (URL) corresponding to a networked resource. Data for a first telephone number corresponding to the requested URL is downloaded to a client computer used to place the call request. A call client requests that a call connection be established between the user client computer and a communication terminal corresponding to the telephone number. The call connection is then established.
98 Citations
25 Claims
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1. A method of processing a call using a web page displayed on a user client computer, comprising:
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receiving at a server system a user call request, including a uniform resource locator (URL) corresponding to a networked resource, generated at least partly in response a user activating a web page call request control;
downloading to the client computer data for a first telephone number corresponding to the URL;
requesting, using a call client, that a call connection be established between the user client computer and a communication terminal corresponding to the telephone number; and
establishing the requested call connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18, 20, 21, 22, 24, 25)
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13. A method of establishing a call using a web page displayed on a user system, comprising:
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receiving from the user system a user call request, including a uniform resource locator (URL) corresponding to a networked resource, initiated by a user activating a call request function provided on a web page associated with a first enterprise;
transferring to the client system a call client at least partly in response to the user call request;
transferring to the client system data for a plurality of telephone numbers, including a plurality of department names associated with corresponding telephone numbers;
requesting, at least partly in response to the user selecting at least one of the department names, that a call connection be established between the user client computer and the department whose name was selected; and
completing the requested call connection.
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19. A call processing system, the system comprising:
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a first server configured to receive a uniform resource locator (URL) sent by a user system, wherein the URL corresponds to a network resource of a first enterprise, the URL sent at least partly in response to a user call request established as a result of a user activating a web page call request control, the server further configured to transfer to the user system a telephone number corresponding to the first enterprise in response to receiving the URL;
a call client configured to be executed by the user system and to request a call connection to a telephone number provided by the first server;
a skin server configured to provide information for customizing the call client in accordance with characteristics of the enterprise; and
a call connecting system configured to connect a call to an enterprise communication device corresponding to the telephone number, the call connecting system including a Voice over Internet Protocol gateway.
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23. A method of processing a call via a web page of an enterprise, comprising the steps of:
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receiving a user call request via the web page, the request including a URL;
downloading a call client and a customer file containing data for a plurality of telephone numbers of a first enterprise corresponding to the URL;
requesting a call connection via the call client to a first telephone number contained within the customer file to establish communication between the user and an enterprise customer service center corresponding to the first telephone number; and
if a URL of a second enterprise is input over the call client, accessing the enterprise site of the second enterprise and changing the design of the call client.
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Specification