Method and system for releasing a voice response unit from a protocol session

• US 20020048351A1
• Filed: 12/18/2001
• Published: 04/25/2002
• Est. Priority Date: 11/17/1999
• Status: Active Grant

• Current Assignee: Rakuten, Inc. (Rakuten Group, Inc.)
• Original Assignee: WorldCom, Inc. (Verizon Communications Inc.)
• Inventors: Cannon, Matthew, Donovan, Steven R., Hearty, John
• Granted Patent: US 6,816,579 B2
• Time in Patent Office: Days
• US Class Current: 379/88.17
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/1106 Call signalling protocols; H.323 and related
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 2207/203 composed of PSTN and data network, e.g. the Internet
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

An approach for processing voice calls over a packet switched network as to efficiently utilize the functionalities of a Voice Response Unit (VRU). According to one embodiment, a call originator, acting as a User Agent Client in accordance with the Session Initiation Protocol (SIP), issues messages to establish a first call-leg with the VRU. The VRU performs digit collection to obtain information to authenticate the call originator and to authorize the voice call. Based upon the issued messages from the call originator, the VRU establishes a second call-leg with the call terminator. The VRU is released from the voice call after binding the call-legs to connect the call originator to the call terminator.

Claims

1. An apparatus for processing a voice call, the voice call made from customer premises equipment over a packet switched network, comprising:

a voice response unit;

a packet switched network interface coupled to the voice response unit;

a packet switched network coupled to the packet switched network interface;

a first customer premises equipment coupled to the packet switched network;

a voice response unit controller coupled to the packet switched network interface; and

a switch coupled to the voice response unit controller.

2. The apparatus of claim 1, further comprising an automatic call distributor, the automatic call distributor coupled to the packet switched network interface.

3. The apparatus of claim 1, further comprising a public switch telephone network coupled to the switch.

4. The apparatus of claim 1, further comprising a call originator coupled to the packet switched network, the call originator configured to initiate and receive calls over the packet switched network.

5. The apparatus of claim 4, where in the voice response unit is configured to process a call setup request from the call originator.

6. The apparatus of claim 1, further comprising a menu router coupled to the packet switched network interface, the menu router configured to perform call control services relating to the voice call.

7. The apparatus of claim 1, further comprising a call terminator coupled to the packet switched network, the call terminator configured to process the voice call.

8. The apparatus of claim 1, wherein the voice response unit is configured to collect digit information from a call originator, and to perform authentication and authorizing of the call originator based on the collected information.

9. The apparatus of claim 1, wherein the packet switched network is an internet protocol network.

10. The apparatus of claim 1, wherein the packet switched network is the Internet.

11. An apparatus for processing a voice call, the voice call made from customer premises equipment over a packet switched network, comprising:

a voice response unit;

a packet switched network interface coupled to the voice response unit;

a packet switched network coupled to the packet switched network interface;

an automatic call distributor coupled to the packet switched network interface; and

a switch coupled to the automatic call distributor.

12. The apparatus of claim 11, further comprising a voice response unit controller, the voice response unit controller coupled to the packet switched network interface.

13. The apparatus of claim 11, further comprising a public switch telephone network coupled to the switch.

14. The apparatus of claim 11, further comprising a call originator coupled to the packet switched network, the call originator configured to initiate and receive calls over the packet switched network.

15. The apparatus of claim 14, wherein the voice response unit is configured to process a call setup request from the call originator.

16. The apparatus of claim 11, further comprising a menu router coupled to the packet switched network interface, the menu router configured to perform call control services relating to the voice call.

17. The apparatus of claim 11, further comprising a call terminator coupled to the packet switched network, the call terminator configured to process the voice call.

18. The apparatus of claim 11, wherein the voice response unit is configured to collect digit information from a call originator, and to perform authentication and authorizing of the call originator based on the collected information.

19. The apparatus of claim 11, wherein the packet switched network is an internet protocol network.

20. The apparatus of claim 11, wherein the packet switched network is the Internet.

21. An apparatus for processing a voice call, the voice call made from customer premises equipment over a packet switched network, comprising:

a first gateway configured to receive a request for access to a voice response unit;

a menu router coupled to the first gateway; and

a voice response unit coupled to the menu router.

22. The apparatus of claim 21, further comprising a location server.

23. The apparatus of claim 22, wherein the menu router is configured to query the location server to determine the address of the voice response unit.

24. The apparatus of claim 21, wherein the menu router is configured to receive requests for access to the voice response unit and route the requests for access to the voice response unit to the voice response unit.

25. The apparatus of claim 21, wherein the menu router is configured to determine the location of the voice response unit.

26. The apparatus of claim 21, wherein the first gateway is associated with a first domain.

27. The apparatus of claim 21, wherein the first gateway is configured to receive voice response unit requests from call originators.

28. The apparatus of claim 27, wherein the call originators are associated with a second domain.

29. The apparatus of claim 21, wherein the voice response unit is configured to send a acknowledge message in response to receiving a request from the menu router.

30. The apparatus of claim 21, wherein the voice response unit is configured to collect digits from a call originator.

31. The apparatus of claim 21, wherein the menu router is configured to query the location server for the location of a call terminator.

32. The apparatus of claim 21, wherein the voice response unit is configured to bind a call from a call originator to a call terminator, thereby establishing a call between the call originator and the call terminator.