System and method for implementing an image-based document handling and delivery system

• US 20020049623A1
• Filed: 07/20/2001
• Published: 04/25/2002
• Est. Priority Date: 07/20/2000
• Status: Abandoned Application

• Current Assignee: Genworth Financial Incorporated
• Original Assignee: Genworth Financial Incorporated
• Inventors: Martin, Kelli Rae, Martin, June Dianne, Wood, Dave Bruce, Hashem, Anthony Edward, Vecchio, Jennifer Dorothy
• Application Number:
  US09/908,774
• Publication Number:
  US 20020049623A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management

Abstract

A system and method for implementing an image-based document handling and delivery system provides a business entity with information and guidance required to convert the entity'"'"'s current document handling and delivery system and methodology to an image-based document handling and delivery system and methodology. The system and method of the present invention uses a planning component, an execution component, and a control component. The planning component gathers information about the business entity'"'"'s infrastructure and the business entity'"'"'s current paper-based document handling and delivery system and methodology. The implementation component provides the business entity with process maps that provide step-by-step instructions for executing the image-based system and methodology. The control component provides the business entity with guidelines and procedures for monitoring and maintaining the performance of the executed image-based system and methodology.

Claims

1. A system for implementing an image-based document handling and delivery system comprising:

a planning component that gathers information about an infrastructure, a current document handling and delivery system and a methodology used by an entity;

an implementation component that provides the entity with a plurality of process maps that provide a plurality of step-by-step instructions for executing the image-based document handling and delivery system; and

a control component that provides the entity with a plurality of contingency guidelines and procedures for monitoring and maintaining performance of the executed image-based document handling and delivery system

wherein the contingency guidelines and procedures for monitoring and maintaining performance of the executed image-based document handling and delivery system include quality review procedures.

2. The system of claim 1 wherein the quality review procedures comprise at least one quality review form for indicating one or more quality problems.

3. The system of claim 1 wherein the quality review procedures comprise a quality review error log for recording one or more image-related errors.

4. The system of claim 3 wherein the image-related errors comprise at least one of a group including of a plurality of agent related errors, a plurality of preparation related errors, a plurality of barcode-related errors, and a plurality of scanning related errors.

5. A system for implementing an image-based document handling and delivery system comprising:

a planning component that gathers information about an infrastructure, a current document handling and delivery system and a methodology used by an entity;

an implementation component that provides the entity with a plurality of process maps that provide a plurality of step-by-step instructions for executing the image-based document handling and delivery system; and

a control component that provides the entity with a plurality of contingency guidelines and procedures for monitoring and maintaining performance of the executed image-based document handling and delivery system;

wherein the process maps of the implementation component include at least one of a document specific process map dependent on a document type to be processed and a location specific process map dependent on a location of the document to be processed.

6. The system of claim 5 wherein the document specific process maps comprise a document-specific process map of the entity'"'"'s existing document handling and delivery system and a document specific process map for at least a portion of the image-based document handling and delivery system.

7. The system of claim 5 wherein the document specific process maps comprise at least one of a group including a new application processing map, a pull and attach document processing map, and a delivery requirements processing map.

8. The system of claim 5 wherein the location specific process maps comprise at least one of a group including a mail and copy room process map, a sales team process map, a branch team process map and an image team process map.

9. The system of claim 8 wherein the image team process map comprises at least one of a group including a document imaging process map, an image work flow process map, a policy building process map and an image error resolution process map.

10. The system of claim 5 wherein the location specific process map comprises a location specific process map of the entity'"'"'s existing document handling and delivery system and a location specific process map for at least a portion of the image-based document handling and delivery system.

11. A method of implementing an image-based document handling and delivery system, comprising the steps of:

gathering information about an entity'"'"'s existing document handling and delivery system;

providing the entity with at least one process map for executing the image-based document handling and delivery system; and

providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the step of providing the entity with at least one process map includes providing one of a document specific process map dependent on a type of document being processed and a location specific process map dependent on a location the document is being processed.

12. The method of claim 11 wherein the step of providing the entity with at least one of the document specific process map comprises providing a document-specific process map of the entity'"'"'s existing document handling and delivery system and a document specific process map for at least a portion of the image-based document handling and delivery system.

13. The method of claim 11 wherein the document specific process maps comprise at least one of a group including a new application processing map, a pull and attach document processing map, and a delivery requirements processing map.

14. The method of claim 11 wherein the step of providing the location specific process map comprises providing at least one of a group including of a mail and copy room process map, a sales team process map, a branch team process map and an image team process map.

15. The method of claim 14 wherein the step of providing the image team process map comprises providing at least one of a group including of a document imaging process map, an image work flow process map, a policy bulding process map and an image error resolution process map.

16. The method of claim 11 wherein the step of providing the location specific process map comprises providing a location specific process map of the entity'"'"'s existing document handling and delivery system and a location specific process map for at least a portion of the image-based document handling and delivery system.

18. The method of claim 17 wherein the step of providing the quality review procedures comprises providing at least one quality review form for indicating one or more quality problems.

19. The method of claim 17 wherein the step of providing the quality review procedures comprises providing a quality review error log for recording one or more image-related errors.

20. The method of claim 19 wherein the image-related errors comprise at least one of a group including a plurality of agent related errors, a plurality of preparation related errors, a plurality of barcode-related errors, and a plurality of scanning related errors.

17. A method of implementing an image-based document handling and delivery system, comprising the steps of:

gathering information about an entity'"'"'s existing document handling and delivery system;

providing the entity with at least one process map for executing the image-based document handling and delivery system; and

providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the step of providing the entity with the guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system includes providing a plurality of quality review procedures.

21. Means for implementing an image-based document handling and delivery system, comprising:

means for gathering information about an entity'"'"'s existing document handling and delivery system;

means for providing the entity with at least one process map for executing the image-based document handling and delivery system; and

means for providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the means for providing the at least one process map includes means for providing one of a document specific process map dependent on a type of document being processed and a location specific process map dependent on a location where the document is being processed.

22. The means of claim 21 wherein the means for providing the at least one of the document specific process map comprises means for providing a document-specific process map of the entity'"'"'s existing document handling and delivery system and a document specific process map for at least a portion of the image-based document handling and delivery system.

23. The means of claim 21 wherein the document specific process maps comprise at least one of a group including of a new application processing map, a pull and attach document processing map, and a delivery requirements processing map.

24. The means of claim 21 wherein the means for providing the location specific process map comprises means for providing at least one of a group including a mail and copy room process map, a sales team process map, a branch team process map and an image team process map.

25. The means of claim 24 wherein the means for providing the image team process map comprises means for providing at least one of a group including of a document imaging process map, an image work flow process map, a policy building process map and an image error resolution process map.

26. The means of claim 21 wherein the location specific process map comprises providing a location specific process map of the entity'"'"'s existing document handling and delivery system and a location specific process map for at least a portion of the image-based document handling and delivery system.

28. The means of claim 27 wherein the step of providing the quality review procedures includes providing at least one quality review form for indicating quality problems.

29. The means of claim 27 wherein the step of providing the quality review procedures includes providing a quality review error log for recording image-related errors.

30. The means of claim 29 wherein the image-related errors comprise at least one of a group including a plurality of agent related errors, a plurality of preparation related errors, a plurality of barcode-related errors, and scanning related errors.

27. Means for implementing an image-based document handling and delivery system, comprising the steps of:

gathering information about an entity'"'"'s existing document handling and delivery system;

providing the entity with at least one process map for executing the image-based document handling and delivery system; and

providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the step of providing the procedures for monitoring and maintaining performance of the executed image-based document handling and delivery system includes providing a plurality of quality review procedures.

31. A computer readable medium, the computer readable medium storing computer readable code executable to perform a method for implementing an image-based document handling and delivery system, the method comprising the steps of:

gathering information about an entity'"'"'s existing document handling and delivery system;

providing the entity with at least one process map for executing the image-based document handling and delivery system; and

providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the step of providing the entity with at least one process map includes providing one of a document specific process map dependent on a type of document being processed and a location specific process map dependent on a location where the document is being processed.

32. A computer readable medium, the computer readable medium storing computer readable code executable to perform a method for implementing an image-based document handling and delivery system, the method comprising the steps of:

gathering information about an entity'"'"'s existing document handling and delivery system;

providing the entity with at least one process map for executing the image-based document handling and delivery system; and

providing the entity with a plurality of guidelines and procedures for monitoring and maintaining performance of the image-based document handling and delivery system;

wherein the step of providing the entity with the plurality of guidelines and procedures for monitoring and maintaining performance of the executed image-based document handling and delivery system includes providing a plurality of quality review procedures.