PROCESS, SYSTEM AND COMPUTER READABLE MEDIUM FOR PROVIDING PURCHASING INCENTIVES TO A PLURALITY OF RETAIL STORE ENVIRONMENTS

• US 20020049631A1
• Filed: 10/12/1999
• Published: 04/25/2002
• Est. Priority Date: 10/12/1999
• Status: Abandoned Application

• Current Assignee: Catalina Marketing Corporation
• Original Assignee: Catalina Marketing Corporation
• Inventors: WILLIAMS, ERIC
• Application Number:
  US09/415,065
• Publication Number:
  US 20020049631A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0219 based on funds or budget
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0237 at kiosk
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0249 based upon budgets or funds
• CPC Class Codes: G06Q 30/0267 Wireless devices

Abstract

A system, process and computer readable medium for providing purchasing incentives to a plurality of retailers from a central clearing location. The plurality of retailers transmit customer identifiers and, optionally, descriptions of customer purchases to a central incentive system via a communications system. The central incentive system determines purchasing incentives based on the customer identifiers and stored information and then transmits the purchasing incentives that have been associated with the customer identifiers to the originating retail store via the communications system. The Point of Sale system in the retail store determines if the customer qualifies for an incentive and will transmit data defining applied incentives to the central incentive system. The central incentive system may transfer funds, which cover the cost of the incentive, from an account of the incentive'"'"'s sponsor to an account belonging to the retailer providing the incentive. Alternative embodiments will determine qualification for incentives and apply them at the central incentive system. One embodiment will locate a central incentive system at a financial services provider and use existing communications from retailers to the financial services provider to implement the communications system.

Claims

1. A computer network system, comprising:

a central incentive computer system;

a database of outstanding offers associated with said central incentive computer, said database of outstanding offers for storing a specification of an incentive offer in association with a customer identification;

a database of offer selection criteria associated with said central incentive computer, said database of offer selection criteria storing criteria for qualifying for said incentive offer;

a retail POS system comprising means for transmitting to said central incentive computer system said customer identification in association with purchase data and an electronic address indicating origination of the associated customer identification and purchase data;

said central incentive computer system comprising means for receiving said customer identification in association with purchase data and an electronic address indicating origination of the associated customer identification and purchase data;

said central incentive computer system comprising means for providing an offer determination by determining if said purchase data satisfy said selection criteria;

means responsive to said offer determination for updating said database of outstanding offers to store said specification of said incentive offer in association with said customer identification;

said central incentive computer system comprising means for providing a benefit determination by determining if said purchase data satisfy an outstanding offer associated with said customer identification stored in said database of outstanding offers; and

said central incentive computer system comprising means for transmitting, in response to said benefit determination, an indication of said benefit to said address indicating origination of the said associated customer identification and purchase data.

2. The system of claim 1 further comprising:

a database of accounts associated with said central incentive computer, said database of accounts for storing an account for a retailer identifying credits due to said retailer and an account for a promoter identifying debits owed by said promoter; and

said central incentive computer system comprising means for crediting said account of said retailer and debiting said account of said promoter.

3. The system of claim 1 wherein said retail POS system and said central incentive computer system communicate over a communications system comprising at least one member of the group consisting of network connections, Internet connections, wireless connections, telephone connections, and modem connections.

4. The system of claim 1 wherein said selection criteria comprise value of a purchase identified in said purchase data.

5. The system of claim 1 wherein said retail POS system comprises means for applying said benefit to a purchase associated with said customer identification and said purchase data.

6. The system of claim 5 wherein said benefit is a coupon printed by said retail POS system.

7. The system of claim 5 wherein said benefit is a discount applied to said purchase.

8. The system of claim 1 wherein said retail POS system comprises means for determining said customer identification from one of a debit card reader, credit card reader, drivers license card reader, loyalty card reader, smart card reader, retinal scan reader, fingerprint analysis reader, voice analysis reader, and image analysis reader.

9. The system of claim 1 wherein said central incentive computer system is collocated with a financial system and said retail POS system communicates with said central incentive computer system through a communications system linked to said financial system.

10. The system of claim 9 wherein said financial system includes a credit authorization system for authorizing credit to a customer and a financial institution for debiting a customer'"'"'s financial account in response to said benefit determination.

11. The system of claim 1 further comprising an incentive issuing system coupled to said central incentive computer system, wherein said incentive issuing system can transmit a purchasing incentive specification to said central incentive computer system.

12. The system of claim 11 wherein said incentive issuing system and said central incentive computer system communicate over at least one member of the set of network connections, Internet connections, wireless connections, telephone connections, and modem connections.

13. The system of claim 11 wherein said incentive issuing system supports manual entry of purchasing incentive specifications.

14. The system of claim 11 wherein said purchasing incentive specification is associated with a customer identification.

15. The system of claim 14 wherein said incentive issuing system has means to receive a signal transmitted from a transmitting television set top box.

16. The system of claim 11 wherein said incentive issuing system notifies an individual associated with said customer identifier of purchasing incentive offers via an Internet service.

17. The system of claim 16 wherein said Internet service comprises a world wide web site.

18. The system of claim 16 wherein said Internet service comprises electronic mail.

19. The system of claim 11 wherein said incentive issuing system further comprises means for transmitting said purchasing incentive specification in response to a non Web based transmission and a request for a Web page associated with a customer identification.

20. The system of claim 11 wherein said incentive issuing system comprises means for selecting promotional incentives to offer based upon a shopping history stored in association with said customer identification.

21. The system of claim 11 wherein said incentive issuing system comprises means for selecting promotional incentives to offer based upon a history of use of an automated kiosk associated with said identification number.

22. The system of claim 11 wherein said purchasing incentive criteria is associated with a class of customers.

23. The system of claim 22 wherein said class comprises customers with residences in a certain geographic area.

24. The system of claim 22 wherein said class comprises customers making a specified amount of purchases in a specified time period.

25. The system of claim 22 wherein said class comprises customers who have not made purchases during a specified time period.

26. The system of claim 1 wherein said central incentive computer system further comprises means for transferring funds between a retailer'"'"'s account and a promoter'"'"'s account, wherein said means to transfer funds operates to transfer a value of incentive benefits provided to a customer from said promoter'"'"'s account to said retailer'"'"'s account.

27. The system of claim 1 wherein said selection criteria comprises purchase of a product.

28. The system of claim 1 wherein said selection criteria comprise purchase of a specified combination of products.

30. The system of claim 29 wherein said benefit is a credit of purchase reward points credited to said customer, said purchase reward points based upon said electronic description of customer purchase selections.

31. The system of claim 29 wherein said benefit is a credit applied to a payment account associated with said customer.

32. The system of claim 29 wherein said central incentive system further comprises means for transferring funds between a retailer'"'"'s account and a promoter'"'"'s account;

and wherein said means to transfer funds operates to transfer a value of promotions provided to a customer from said promoter'"'"'s account to said retailer'"'"'s account.

29. A system for providing purchasing incentives, comprising:

a central incentive computer system, said central incentive computer system comprising;

i) a database storing purchasing incentive specifications;

ii) means for determining purchasing incentives to provide to a customer based upon a customer identifier associated with said customer and information stored in said database

and

iii) means for applying a benefit associated with said purchasing incentives to said customer;

and

a plurality of retailer POS systems, wherein one or more of said plurality of retailer POS systems are not part of a single retail chain and wherein at least one of said plurality of retailer POS systems comprises;

i) customer identification means operating to determine said customer identifier,

ii) means for generating an electronic description of customer purchase selections,

and

iii) means for communicating to said central incentive system said electronic description of customer purchase selections.

33. A system for providing purchasing incentives, comprising:

a central incentive computer system, said central incentive computer system comprising a database and further comprising

i) means for selecting purchasing incentives to provide to a customer based upon a customer identifier associated with said customer and information stored in said database

and

ii) means for transmitting said purchasing incentives to a plurality of retailer POS systems;

and

wherein one or more of said plurality of retailer POS systems are not part of a single retail chain and at least one of said POS systems comprises customer identification means for determining said customer identifier.

35. The process of claim 34 further comprising:

storing an account for a retailer identifying credits due to said retailer and an account for a promoter identifying debits owed by said promoter in a database of accounts associated with said central incentive computer; and

crediting said account of said retailer and debiting said account of said promoter at said central incentive computer system.

36. The process of claim 34 wherein said retail POS system and said central incentive computer system communicate over a communications system comprising at least one member of the group consisting of network connections, Internet connections, wireless connections, telephone connections, and modem connections.

37. The process of claim 34 wherein said selection criteria comprise value of a purchase identified in said purchase data.

38. The process of claim 34 further comprising applying said benefit to a purchase associated with said customer identification and said purchase data at said retail POS system.

39. The process of claim 38 wherein said benefit is a coupon printed by said retail POS system.

40. The process of claim 38 wherein said benefit is a discount applied to said purchase.

41. The process of claim 34 further comprising determining said customer identification from one of a debit card reader, credit card reader, drivers license card reader, loyalty card reader, smart card reader, retinal scan reader, fingerprint analysis reader, voice analysis reader, and image analysis reader at said retail POS system.

42. The process of claim 34 wherein said central incentive computer system is collocated with a financial system and said retail POS system communicates with said central incentive computer system through a communications system linked to said financial system.

43. The process of claim 42 further comprising:

authorizing credit to a customer at a credit authorization system of said financial system; and

debiting a customer'"'"'s financial account in response to said benefit determination at a financial institution.

44. The process of claim 34 further comprising transmitting a purchasing incentive specification to said central incentive computer system from an incentive issuing system coupled to said central incentive computer system.

45. The process of claim 44 wherein said incentive issuing system and said central incentive computer system communicate over at least one member of the set of network connections, Internet connections, wireless connections, telephone connections, and modem connections.

46. The process of claim 44 wherein said incentive issuing system supports manual entry of purchasing incentive specifications.

47. The process of claim 44 wherein said purchasing incentive specification is associated with a customer identification.

48. The process of claim 47 further comprising receive a signal transmitted from a transmitting television set top box at said incentive issuing system.

49. The process of claim 44 further comprising notifying an individual associated with said customer identifier of purchasing incentive offers via an Internet service at said incentive issuing system.

50. The process of claim 49 wherein said Internet service comprises a world wide web site.

51. The process of claim 49 wherein said Internet service comprises electronic mail.

52. The process of claim 44 further comprising transmitting said purchasing incentive specification in response to a non Web based transmission and a request for a Web page associated with a customer identification at said incentive issuing system.

53. The process of claim 44 further comprising selecting promotional incentives to offer based upon a shopping history stored in association with said customer identification at said incentive issuing system.

54. The process of claim 44 further comprising selecting promotional incentives to offer based upon a history of use of an automated kiosk associated with said identification number at said incentive issuing system.

55. The process of claim 44 wherein said purchasing incentive criteria is associated with a class of customers.

56. The process of claim 55 wherein said class comprises customers with residences in a certain geographic area.

57. The process of claim 55 wherein said class comprises customers making a specified amount of purchases in a specified time period.

58. The process of claim 55 wherein said class comprises customers who have not made purchases during a specified time period.

59. The process of claim 34 further comprising transferring funds between a retailer'"'"'s account and a promoter'"'"'s account by transferring a value of incentive benefits provided to a customer from said promoter'"'"'s account to said retailer'"'"'s account at said central incentive computer system.

60. The process of claim 34 wherein said selection criteria comprises purchase of a product.

61. The process of claim 34 wherein said selection criteria comprise purchase of a specified combination of products.

34. A computer process, comprising:

storing a specification of an incentive offer in association with a customer identification in a database of outstanding offers associated with a central incentive computer;

storing criteria for qualifying for said incentive offer in a database of offer selection criteria associated with said central incentive computer;

transmitting to said central incentive computer system said customer identification in association with purchase data and an electronic address indicating origination of the associated customer identification and purchase data from a retail POS system;

receiving said customer identification in association with purchase data and an electronic address indicating origination of the associated customer identification and purchase data at said central incentive computer system;

providing an offer determination by determining if said purchase data satisfy said selection criteria at said central incentive computer system;

updating said database of outstanding offers to store said specification of said incentive offer in association with said customer identification in response to said offer determination;

providing a benefit determination by determining if said purchase data satisfy an outstanding offer associated with said customer identification stored in said database of outstanding offers at said central incentive computer system; and

transmitting, in response to said benefit determination, an indication of said benefit to said address indicating origination of the said associated customer identification and purchase data at said central incentive computer system.

67. A storage medium storing a program for performing the steps recited in one of claims 34-66.

62. A process for providing purchasing incentives, comprising:

storing purchasing incentive specifications in a database of a central incentive computer system;

determining purchasing incentives to provide to a customer based upon a customer identifier associated with said customer and information stored in said database;

applying a benefit associated with said purchasing incentives to said customer;

determining said customer identifier at at least one of a plurality of retailer POS systems, wherein one or more of said plurality of retailer POS systems are not part of a single retail chain;

generating an electronic description of customer purchase selections at said at least one of said plurality of retailer POS systems; and

communicating to said central incentive system said electronic description of customer purchase selections at said at least one of said plurality of retailer POS systems.

63. The process of claim 62 wherein said benefit is a credit of purchase reward points credited to said customer, said purchase reward points based upon said electronic description of customer purchase selections.

64. The process of claim 62 wherein said benefit is a credit applied to a payment account associated with said customer.

65. The process of claim 62 further comprising transferring funds between a retailer'"'"'s account and a promoter'"'"'s account by transferring a value of promotions provided to a customer from said promoter'"'"'s account to said retailer'"'"'s account at said central incentive system.

66. A process for providing purchasing incentives, comprising:

selecting purchasing incentives to provide to a customer based upon a customer identifier associated with said customer and information stored in a database of a central incentive computer system;

transmitting said purchasing incentives to a plurality of retailer POS systems from said central incentive computer system; and

determining said customer identifier at at least one of said plurality of retailer POS systems, wherein one or more of said plurality of retailer POS systems are not part of a single retail chain.