System and method of information outsourcing

• US 20020049778A1
• Filed: 03/29/2001
• Published: 04/25/2002
• Est. Priority Date: 03/31/2000
• Status: Abandoned Application

• Current Assignee: StorageNetworks, Inc. (Rocket Software Incorporated)
• Original Assignee: StorageNetworks, Inc. (Rocket Software Incorporated)
• Inventors: Miller, William D., Bell, Peter W., Gordon, Bruce A., Pownell, James E.
• Application Number:
  US09/821,703
• Publication Number:
  US 20020049778A1
• Time in Patent Office: Days
• US Class Current: 707/200
• CPC Class Codes: G06F 11/1456 Hardware arrangements for backup
• CPC Class Codes: G06F 11/2074 Asynchronous techniques
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: H04L 67/1095 Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

A method and apparatus for providing information outsourcing, including a storage node located remotely from an information outsourcing enterprise. The enterprise communicatively couples to the storage node to transfer information between the enterprise and the storage node in real-time to enable primary storage, static and dynamic mirroring, backup and disaster recovery of enterprise information. The system of the invention provides an enterprise user interface for enabling the enterprise to monitor its storage usage. The enterprise interface also enables the enterprise to expand or contract the storage space reserved by the enterprise at the storage node The system of the invention packages outsourcing services into service level agreements. Multiple storage nodes can be communicatively connected to enable the system to transfer information between them.

Claims

1. A method for providing information storage outsourcing comprising,

providing a first storage node,

enabling a plurality of enterprises that are located remotely with respect to said first storage node to communicatively couple to said first storage node by way of first communication channels having sufficient performance characteristics to enable said first storage node to provide primary storage services to said plurality of enterprises;

enabling said plurality enterprises to transfer information to and from said first storage node by way of said first communication channels, and

storing information transferred from said plurality of enterprises at said first storage node.

2. A method for providing information outsourcing according to claim 1, further comprising, providing at least a first of said plurality of enterprises with on-line access to information stored at said first storage node.

3. A method for providing information outsourcing according to claim 1, further comprising, enabling at least a first of said plurality of enterprises to copy selected information from said first enterprise to said first storage node to provide a snapshot copy of said selected information, wherein said snapshot copy enables said first enterprise to recover said selected information from said first storage node.

4. A method for providing information outsourcing according to claim 3, further comprising, enabling said first enterprise to have on-line access to said snapshot copy of said selected information.

5. A method for providing information outsourcing according to claim 1, further comprising, enabling at least a first of said plurality of enterprises to copy selected information in substantially real-time to said first storage node to provide a substantially real-time backup copy of said selected information.

6. A method for providing information outsourcing according to claim 1, further comprising, enabling at least a first of said plurality of enterprises to enter a request to reserve an amount of storage space at said first storage node.

7. A method for providing information outsourcing according to claim 6, further comprising, enabling said first enterprise to enter a request to update said amount of reserved storage space at said first storage node.

8. A method for providing information outsourcing according to claim 6, further comprising, reserving said amount of storage space in response to said request.

9. A method for providing information outsourcing according to claim 6, further comprising, enabling said first enterprise to transiently expand an amount of utilized storage space at said first storage node beyond said reserved storage space, without updating said amount of reserved storage space.

10. A method for providing information outsourcing according to claim 1, further comprising, enabling at least a first of said plurality of enterprises to monitor an amount of storage capacity utilized by said first enterprise at said first storage node.

11. A method for providing information outsourcing according to claim 1, further comprising, enabling at least a first of said plurality of enterprises to query said first storage node as to a cost of reserving a particular amount of storage space at said first storage node.

12. A method for providing information outsourcing according to claim 1, further comprising,

coupling said first storage node to a communication network, and

enabling at least a first of said plurality of enterprises to communicate with said first storage node by way of said communication network.

13. A method for providing information outsourcing according to claim 12, wherein said communication network is the Internet.

14. A method for providing information outsourcing according to claim 12, further comprising, enabling said first enterprise to reserve an amount of storage space at said first storage node by communicating a reservation over said communication network.

15. A method for providing information outsourcing according to claim 12, further comprising, enabling said first enterprise to update said amount of reserved storage space by communicating an updated reservation over said communication network.

16. A method for providing information outsourcing according to claim 12, further comprising, enabling said first enterprise to monitor an amount of storage capacity utilized by said first enterprise at said first storage node by communicating with said first storage node over said communication network.

17. A method for providing information outsourcing according to claim 12, further comprising, enabling said first enterprise to query said first storage node over said communication network to obtain a cost estimate of reserving a particular amount of storage space at said first storage node.

18. A method for providing information outsourcing according to claim 11, further comprising providing a service level agreement between said first enterprise and said first storage node, wherein said service level agreement specifies at least in part a guaranteed availability of information stored by said first enterprise at said first storage node.

19. A method for providing information outsourcing according to claim 11, further comprising providing a service level agreement between said first enterprise and said first storage node, wherein said service level agreement specifies at least in part a guaranteed frequency of snapshot copying of information stored by said first enterprise at said first storage node.

20. A method for providing information outsourcing according to claim 1, further comprising, providing at said first storage node primary storage for at least a first of said plurality of enterprises.

21. A method for providing information outsourcing according to claim 1, further comprising, enabling transfer of information between said first storage node and at least a first of said plurality of enterprises in a manner that is substantially transparent to application programs executing at said first enterprise.

22. A method for providing information outsourcing according to claim 1, further comprising, providing said first storage node at a distance of at least about one hundred feet from at least a first of said plurality of enterprises.

23. A method for providing information outsourcing according to claim 1, further comprising, mirroring selected information from at least a first of said plurality of enterprises to said first storage node to generate a dynamic copy of said selected information at said first storage node.

24. A method for providing information outsourcing according to claim 23, further comprising, updating said copy of said selected information in substantially real-time.

25. A method for providing information outsourcing according to claim 1, further comprising, locating said first storage node sufficiently remote from at least a first of said plurality of enterprises to provide an increased likelihood of said first storage node surviving destruction of said first enterprise.

26. A method for providing information outsourcing according to claim 1, further comprising, locating said first storage node to reduce risks to integrity of information stored at said first storage node and posed by a geographical location of at least a first of said plurality of enterprises.

27. A method for providing information outsourcing according to claim 1, further comprising, providing at least a first of said plurality of enterprises with multiple access points to said first storage node.

28. A method for providing information outsourcing according to claim 1, further comprising, providing an enterprise user interface for enabling at least a first of said plurality of enterprises to monitor selected operational parameters relating to said first enterprise'"'"'s use of storage space at said first storage node.

29. A method for providing information outsourcing according to claim 28, wherein said enterprise user interface has an appearance that is independent of a technological implantation of said first storage node.

30. A method for providing information outsourcing according to claim 28, wherein said selected operational parameters include cost of storage space previously utilized by said first enterprise at said first storage node.

31. A method for providing information outsourcing according to claim 28, wherein said selected operational parameters include a price of storage space that is available to be utilized by said first enterprise at said first storage node.

32. A method for providing information outsourcing according to claim 1, further comprising, providing an enterprise user interface for enabling at least a first of said plurality of enterprises to purchase from said first storage node storage space that is available to be utilized by said first enterprise.

33. A method for providing information outsourcing according to claim 1, further comprising, providing an enterprise user interface for enabling at least a first of said plurality of enterprises to contract with said first storage node for a selected service level agreement

34. A method for providing information outsourcing according to claim 1, further comprising, providing a system user interface for monitoring operational parameters associated with providing said information outsourcing to at least a first of said plurality of enterprises.

35. A method for providing information outsourcing according to claim 1, further comprising,

providing a second storage node communicatively coupled to said first storage node,

enabling a first enterprise not included in said plurality of enterprises, and which is located remotely with respect to said second storage node to communicatively couple to said second storage node by way of a second communication channel having sufficient bandwidth to enable said second storage node to provide primary storage services to said first enterprise,

enabling said first enterprise to transfer information to said second storage node by way of said second communication channel, and storing said information transferred from said second enterprise at said second storage node.

36. A method for providing information outsourcing according to claim 35, further comprising, enabling said first enterprise and at least one enterprise of said plurality of enterprises to transfer information between each other by way of said first and second storage nodes.

37. A method for providing information outsourcing according to claim 35, further comprising, enabling said first storage node to provide information outsourcing for said second enterprise.

38. A method for providing information outsourcing according to claim 37, further comprising, mirroring selected information from said first storage node to said second storage node to generate a dynamic copy of said selected information at said second storage node.

39. A method for providing information outsourcing according to claim 1, further comprising, providing at least one classification of a service level agreement between at least a first of said plurality of enterprises and said first storage node, wherein said classification of said service level agreement is identified by at least one of a primary, a mirrored, a backup, a network storage service level agreement, and a data distribution service.

40. A method for providing information outsourcing according to claim 20, wherein said primary storage for said first enterprise is provided in accord with a primary storage service level agreement.

41. A method for providing information outsourcing according to claim 20, wherein said primary storage for said first enterprise is provided in accord with a network storage service level agreement

42. A method for providing information outsourcing according to claim 20, wherein said primary storage for said first enterprise is provided in accord with a mirrored storage service level agreement.

43. A method for providing information outsourcing according to claim 1, further comprising,

providing a second storage node communicatively coupled to said first storage node by way of a communication channel having sufficient performance characteristics to enable said second storage node to provide primary storage services to said plurality of enterprises, and

enabling transfer of said information from said first enterprise to said second storage node.

44. A method for providing information outsourcing according to claim 1, wherein said first storage node copies information transferred from at least a first of said plurality of enterprises to others of said plurality of enterprises.

46. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing at least a first of said plurality of enterprises with on-line access to information stored at said first storage node.

47. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for enabling at least a first of said plurality of enterprises to copy selected information from said first enterprise to said first storage node to create a snapshot copy of said selected information, wherein said snapshot copy enables said first enterprise to recover said selected information from said first storage node.

48. A system for providing information outsourcing according to claim 47, wherein said first storage node is further adapted for providing said first enterprise with on-line access to said snapshot copy of said selected information.

49. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for enabling at least a first of said plurality of enterprises to copy selected information in substantially real-time to said first storage node to provide a substantially real-time backup copy of said selected information.

50. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for enabling at least a first of said plurality of enterprises to enter a request to reserve an amount of storage space at said first storage node.

51. A system for providing information outsourcing according to claim 50, wherein said first storage node is further adapted for enabling said first enterprise to enter a request to update said amount of reserved storage space at said first storage node.

52. A system for providing information outsourcing according to claim 50, wherein said first storage node is further adapted for reserving said amount of storage space in response to said request.

53. A system for providing information outsourcing according to claim 50, wherein said first storage node is further adapted for enabling said first enterprise to transiently expand an amount of utilized storage space at said first storage node beyond said reserved storage space, without updating said amount of reserved storage space.

54. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for enabling at least a first of said plurality of enterprises to monitor an amount of storage capacity utilized by said first enterprise at said first storage node.

55. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for enabling at least a first of said plurality of enterprises to query said first storage node as to a cost of reserving a particular amount of storage space at said first storage node.

56. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for

coupling to a communication network, and for enabling at least a first of said plurality of enterprises to communicate with said first storage node by way of said communication network.

57. A system for providing information outsourcing according to claim 56, wherein said communication network is the Internet.

58. A system for providing information outsourcing according to claim 56, wherein said first storage node is further adapted for enabling said first enterprise to reserve an amount of storage space at said first storage node by communicating a reservation over said communication network.

59. A system for providing information outsourcing according to claim 56, wherein said first storage node is further adapted for enabling said first enterprise to update said amount of reserved storage space by communicating an updated reservation over said communication network.

60. A system for providing information outsourcing according to claim 56, wherein said first storage node is further adapted for enabling said first enterprise to monitor an amount of storage capacity utilized by said first enterprise at said first storage node by communicating with said first storage node over said communication network.

61. A system for providing information outsourcing according to claim 56, wherein said first storage node is further adapted for enabling said first enterprise to query said first storage node over said communication network to obtain a cost estimate of reserving a particular amount of storage space at said first storage node.

62. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing a service level agreement between said first enterprise and said first storage node, wherein said service level agreement specifies at least in part a guaranteed availability of information stored by said first enterprise at said first storage node.

63. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing a service level agreement between said first enterprise and said first storage node, wherein said service level agreement specifies at least in part a guaranteed frequency of snapshot copying of information stored by said first enterprise at said first storage node.

64. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing at said first storage node primary storage for at least a first of said plurality of enterprises.

65. A system for providing information outsourcing according to claim 45, further comprising, enabling transfer of information between said first storage node and at least a first of said plurality of enterprises in a manner that is substantially transparent to application programs executing at said first enterprise.

66. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing said first storage node at a distance of at least about one hundred feet from at least a first of said plurality of enterprises.

67. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for mirroring selected information from at least a first of said plurality of enterprises at said first storage node to generate a dynamic copy of said selected information at said first storage node.

68. A system for providing information outsourcing according to claim 67, wherein said first storage node is further adapted for enabling said first enterprise to update said copy of said selected information in substantially real-time.

69. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for being located sufficiently remote from at least a first of said plurality of enterprises to provide an increased likelihood of said first storage node surviving destruction of said first enterprise.

70. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for being located to reduce risks to integrity of information stored at said first storage node and posed by a geographical location of at least a first of said plurality of enterprises.

71. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing at least a first of said plurality of enterprises with multiple access points to said first storage node.

72. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing an enterprise user interface for enabling at least a first of said plurality of enterprises to monitor selected operational parameters relating to said first enterprise'"'"'s use of storage space at said first storage node.

73. A system for providing information outsourcing according to claim 72, wherein said enterprise user interface has an appearance that is independent of a technological implantation of said first storage node.

74. A system for providing information outsourcing according to claim 72, wherein said selected operational parameters include cost of storage space previously utilized by said first enterprise at said first storage node.

75. A system for providing information outsourcing according to claim 72, wherein said selected operational parameters include a price of storage space that is available to be utilized by said first enterprise at said first storage node.

76. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing an enterprise user interface for enabling at least a first of said plurality of enterprises to purchase from said first storage node storage space that is available to be utilized by said first enterprise.

77. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing an enterprise user interface for enabling at least a first of said plurality of enterprises to contract with said first storage node for a selected service level agreement.

78. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing a system user interface for monitoring operational parameters associated with providing said information outsourcing to at least a first of said plurality of enterprises.

79. A system for providing information outsourcing according to claim 45, further comprising,

a second storage node communicatively coupled to said first storage node, and adapted for

enabling a first enterprise, not included in said plurality of enterprises, to communicatively couple to said second storage node by way of a second communication channel having sufficient bandwidth to enable said second storage node to provide primary storage services to said first enterprise, and wherein,

enabling said first enterprise to transfer information to said second storage node by way of said second communication channel, and for storing said information transferred from said second enterprise.

80. A system for providing information outsourcing according to claim 79, wherein said first and second storage nodes are further adapted for enabling said first enterprise and at least one enterprise of said plurality of enterprises to transfer information between each other by way of said first and second storage nodes.

81. A system for providing information outsourcing according to claim 79, wherein said first storage node is further adapted for providing information outsourcing for said second enterprise.

82. A system for providing information outsourcing according to claim 81, wherein said first and second storage nodes are further adapted for mirroring selected information from said first storage node to said second storage node to generate a dynamic copy of said selected information at said second storage node.

83. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing at least one classification of a service level agreement between at least a first of said plurality of enterprises and said first storage node, wherein said classification of said service level agreement is identified by at least one of a primary, a mirrored, a backup, a network storage service level agreement, and a data distribution service.

84. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing said data outsourcing for said first enterprise in accord with a primary storage service level agreement.

85. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing said data outsourcing for said first enterprise in accord with a network storage service level agreement.

86. A system for providing information outsourcing according to claim 45, wherein said first storage node is further adapted for providing said data outsourcing for said first enterprise in accord with a mirrored storage service level agreement.

87. A system for providing information outsourcing according to claim 45, further comprising,

a second storage node communicatively coupled to said first storage node by way of a communication channel having sufficient performance characteristics to enable said second storage node to provide primary storage services to said plurality of enterprises, and

adapted for enabling said first enterprise to transfer said information to said second storage node.

88. A system for providing information outsourcing according to claim 87, wherein said first and said second storage nodes are further adapted for copying information transferred from at least a first of said plurality of enterprises to others of said plurality of enterprises.

90. A storage node adapted for providing information outsourcing services according to claim 89, further comprising, a backup storage system for storing selected portions of said information transferred from said plurality of enterprises.

91. A storage node adapted for providing information outsourcing services according to claim 90, further comprising, a backup storage server for effectuating storage of said selected portions of said information transferred from said plurality of enterprises.

92. A storage node adapted for providing information outsourcing services according to claim 89, further comprising, a storage node manager adapted for controlling operation of said switching mechanism.

93. A storage node adapted for providing information outsourcing services according to claim 91, further comprising, an operations center agent, adapted for providing information regarding operation of at least one of, said switching mechanism, said data storage system, and said backup server, to a destination external to said storage node.

45. A system for providing information storage outsourcing comprising, a first storage node adapted for enabling a plurality of enterprises that are located remotely with respect to said first storage node to communicatively couple to said first storage node by way of communication channels having sufficient bandwidth to enable said first storage node to provide primary storage services to said plurality of enterprises, and adapted for storing information transferred to and from said plurality of enterprises.

89. A storage node adapted for providing information outsourcing services, said storage node comprising,

a communication interface adapted for communicatively coupling said storage node to a plurality of enterprises and for transferring information between said storage node and said enterprises, wherein said coupling provides sufficient performance characteristics to enable said storage node to provide primary storage services to said plurality of enterprises,

a data storage system, adapted for storing logical units of information and for storing information transferred from said plurality of enterprises,

a switching mechanism for directing said information transferred from said plurality of enterprises to particular ones of said logical divisions of said data storage system.

94. A system for providing data outsourcing services comprising,

a storage node adapted for providing information storage for a plurality of enterprises, and for coupling to said enterprises by way of communication channels having sufficient performance characteristics to enable said storage node to provide primary storage services to said enterprises, and

an operations center, located remotely with respect to said storage node, and adapted for communicatively coupling to said storage node and for enabling a system administrator to observe and control aspects of operation of said storage node.

95. A system for providing data outsourcing services according to claim 94, wherein said operations center further includes,

an operations center computer for controlling aspects of operation of said operations center,

a database adapted for storing information regarding said operation of said storage node, and a system user interface for enabling said system administrator to observe and effect operation of said storage node.

96. A system for providing data outsourcing services according to claim 94, wherein said operations center is further adapted for providing an enterprise user interface, accessible over a communication network and adapted for enabling a particular one of said plurality of enterprises to access storage usage data regarding information belonging to said particular one of said plurality of enterprises and stored at said storage node.

97. A system for providing data outsourcing services according to claim 94, wherein said storage usage data includes at least one of, an amount of storage space currently being used by said particular one of said plurality of enterprises, a peak amount of storage space used during a selected period of time by said particular one of said plurality of enterprises, a cost of said storage space currently being used by said particular one of said plurality of enterprises, a peak cost for said peak amount of storage space used by said particular one of said plurality of enterprises, an amount of storage space reserved by said particular one, and a current service level agreement for said particular one of said plurality of enterprises.

98. A system for providing data outsourcing services according to claim 94, wherein said enterprise user interface is further adapted for providing said storage usage data to said enterprises in a manner substantially independent from a particular technological implementation of said storage node.

99. A system for distributing information comprising, a plurality of storage nodes geographically disbursed, wherein

said plurality of storage nodes communicatively couple in such a manner that each of said plurality of storage nodes is communicatively coupled to multiple other storage nodes of said plurality of storage nodes, and wherein

said plurality of storage nodes are adapted for distributing information originating from a first subset of said plurality of storage nodes to a second subset of said plurality of storage nodes.