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User support apparatus and system using agents

  • US 20020049805A1
  • Filed: 03/30/2001
  • Published: 04/25/2002
  • Est. Priority Date: 10/24/2000
  • Status: Active Grant
First Claim
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1. A user support system comprising:

  • a first block which has an electronic collection of user utterances, and identifies a content of a given user utterance; and

    a second block which has an electronic collection of action patterns for an agent for responding to user utterances, and enables the agent to respond to the given user utterance;

    wherein the user utterance collection and the agent action collection are separately constructed by configuring the first block and the second block separately.

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