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Information processing apparatus, device management apparatus, network system, method of coping with a device problem, and storage medium

  • US 20020051186A1
  • Filed: 05/30/2001
  • Published: 05/02/2002
  • Est. Priority Date: 06/02/2000
  • Status: Active Grant
First Claim
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1. A management apparatus for managing a device, comprising:

  • receiving means for receiving problem information concerning a problem that occurs in said device from a user side apparatus including said device, wherein the problem information is selected from hierarchical types and degrees of a problem; and

    transmitting means for transmitting information coping with the problem based on said problem information received by said receiving means.

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