Life events management

• US 20020052768A1
• Filed: 06/22/2001
• Published: 05/02/2002
• Est. Priority Date: 06/26/2000
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Kitchen, Robert, Corcoran, Christopher, Stock, Adrian, Wood, Christopher, Geary, Christopher, Giles, Ray, Tungvaag, Dag, Walker, Martin James
• Application Number:
  US09/887,510
• Publication Number:
  US 20020052768A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A life-events service provides data-processing resources (25) for executing and managing business and personal life events of the user concerned in an integrated manner. In the preferred embodiments, the service is provided by the enterprise that employs the user and the data processing resources (47) monitor the state of life events executed and/or managed through the service in order to detect and correct any inconsistencies or effect required updates in relation to other enterprise data resources. The service may make available event-related service packages, including for personal life events, through prior agreement with selected service providers (62). For at least certain events (49) the service preferably provides a respective associated know-how map (54) that plots out the tasks (55) required to be fulfilled in relation to the event, the user then being given the opportunity to select (58) a service provider for each task represented in the know-how map.

Claims

1. A method of operating an enterprise in which the enterprise provides data-processing resources to at least selected employees for executing and managing business and personal life events of the employee concerned in an integrated manner.

2. A method according to claim 1, wherein the enterprise provides secure storage space for electronically holding personal data on behalf of the employee in a manner such that the enterprise is not able to access that data.

3. A method according to claim 1, wherein the data processing resources monitor the state of life events executed and/or managed through them, in order to detect and correct any inconsistencies or effect required updates in relation to other enterprise data resources whereby enterprise data about the employee is kept in step with changes in employee personal data occasioned by personal life events of the employee.

4. A method according to claim 1, wherein the data processing resources monitor the state of life events executed and/or managed through them, in order to detect and correct any inconsistencies or effect required updates across events.

5. A method according to claim 1, wherein the enterprise makes available event-related service packages through prior agreement with selected service providers, at least certain of these service packages relating to tasks involved in personal life events.

6. A method according to claim 5, wherein at least for certain events, the employee has the option of selecting between services provided by a said selected service provider and services discovered through a brokerage service.

7. A method according to claim 5, wherein the quality of service provided by a selected service provider when providing service to an employee through a service package is monitored by the enterprise.

8. A method according to claim 1, wherein for at least certain events the data processing resources provide a respective associated know-how map that plots out the tasks required to be fulfilled in relation to the event, the data processing resources giving the employee the opportunity to select a service provider for each task represented in the know-how map and enabling task-execution interactions to take place between the employee and the service provider selected by the employee.

9. A method according to claim 8, wherein for multi-task events the resources further provide both consistency checking between tasks and status tracking for the event as a whole.

10. A life-events management service involving providing data-processing resources for executing and managing business and personal life events of a user in an integrated manner with the state of life events executed and/or managed through the service being monitored in order to detect and correct any inconsistencies or effect required updates across events.

11. A life-events management service according to claim 10, wherein the service inter-works with other data processing resources associated with the business life of the user in order to detect and correct any inconsistencies or effect required updates in relation to those other data resources.

12. A life-events management service according to claim 10, wherein the service makes available event-related service packages through prior agreement with selected service providers.

13. A life-events management service according to claim 12, wherein at least for certain events, the user has the option of selecting between services provided by a said selected service provider and services discovered through a brokerage service.

14. A life-events management service according to claim 12, wherein the quality of service provided by a selected service provider when providing service to a said user through a service package is monitored by the life-events management service.

15. A life-events management service according to claim 10, wherein for at least certain events the data processing resources provide a respective associated know-how map that plots out the tasks required to be fulfilled in relation to the event, the data processing resources giving the user the opportunity to select a service provider for each task represented in the know-how map and enabling task-execution interactions to take place between the employee and the service provider selected by the user.

16. A life-events management service according to claim 15, wherein for multi-task events the resources further provide both consistency checking between tasks and status tracking for the event as a whole.

18. A life-events management service according to claim 17, wherein at least for certain events, the user has the option of selecting between services provided by a said selected service provider and services discovered through a brokerage service.

19. A life-events management service according to claim 17, wherein the quality of service provided by a selected service provider when providing service to a said user through a service package is monitored by the life-events management service.

20. A life-events management service according to claim 17, wherein for at least certain events the data processing resources provide a respective associated know-how map that plots out the tasks required to be fulfilled in relation to the event, the data processing resources giving the user the opportunity to select a service provider for each task represented in the know-how map and enabling task-execution interactions to take place between the user and the service provider selected by the user.

21. A life-events management service according to claim 20, wherein for multi-task events the resources further provide both consistency checking between tasks and status tracking for the event as a whole.

17. A life-events management service involving providing data-processing resources for executing and managing business and personal life events of a user in an integrated manner, the service making available event-related service packages through prior agreement with selected service providers.

22. A life-events management service involving providing data-processing resources for executing and managing business and personal life events of a user in an integrated manner, the data processing resources providing, for at least certain events, a respective associated know-how map that shows out the tasks required to be fulfilled in relation to the event, the data processing resources giving the user the opportunity to select a service provider for each task represented in the know-how map and enabling task-execution interactions to take place between the user and the service provider selected by the user.

23. A life-events management service according to claim 22, wherein for multi-task events the resources further provide both consistency checking between tasks and status tracking for the event as a whole.

24. A life-events management service according to claim 22, wherein the service makes available event-related service packages through prior agreement with selected service providers and the user has the option of selecting such a package for effecting one or more tasks related to a current event or of using a service provider discovered through a brokerage service.

25. A life-events management service according to claim 24, wherein the quality of service provided by a selected service provider when providing service to a said user through a service package is monitored by the life-events management service.