System, method, and device for an interactive messenger

• US 20020054072A1
• Filed: 12/15/2000
• Published: 05/09/2002
• Est. Priority Date: 12/15/1999
• Status: Abandoned Application

• Current Assignee: Extempo Systems, Inc.
• Original Assignee: Extempo Systems, Inc.
• Inventors: Hayes-Roth, Barbara
• Application Number:
  US09/738,874
• Publication Number:
  US 20020054072A1
• Time in Patent Office: Days
• US Class Current: 715/727
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

An interactive messenger method sends a computer-controlled interactive agent to a recipient via a communication channel such as email. A sender of the messenger provides content specific to one or many recipients and typically has a particular objective for sending the messenger, such as to invite the recipient to an event, introduce the sender to a new product, or conduct a survey. When the recipient selects a link in the received email message, an interaction between the messenger and recipient is initiated, for example, through a desktop application that opens on the recipient'"'"'s computer. In addition to having a standard character persona, the agent delivers to and receives from the recipient specific information tailored to the recipient or the sender. For example, a Naughty Cupid messenger invites the recipient on a date, on behalf of a sender, but can also engage in conversation related to Cupid'"'"'s personality and history. The interaction is mixed initiative: the messenger completes an agenda but also responds to questions or comments initiated by the recipient. The messenger can be sent through any communication channel such as email, telephone, personal digital assistant (PDA), or wireless device.

Claims

1. A method for creating an interactive messenger, said method comprising the steps of:

a) creating a computer-controlled agent that engages in an interaction with a recipient via a communication channel;

b) enabling said agent to employ content in said interaction with said recipient, wherein at least some of said content is provided by a sender; and

c) providing a start mechanism for said interaction, wherein said start mechanism is sent to said recipient over said communication channel.

2. The method of claim 1, wherein said interaction comprises delivery of dialogue.

3. The method of claim 2, wherein said dialogue includes messenger dialogue delivered by said agent.

4. The method of claim 3, wherein said dialogue further comprises recipient dialogue delivered by said recipient.

5. The method of claim 4, wherein said messenger dialogue is determined in part by said recipient dialogue.

6. The method of claim 4, wherein said interaction includes an interaction component initiated by an initiating dialogue and continued by a responding dialogue.

7. The method of claim 1, wherein said interaction comprises an action selected from the group consisting of performing a gesture, operating a browser, operating a search engine, operating an application, reading from a database, and writing to a database.

8. The method of claim 1, wherein said interaction is designed to achieve a particular objective.

9. The method of claim 1, wherein said sender and said recipient have a relationship selected from the group consisting of employer-employee, enterprise-customer, teacher-student, friend-friend, professional-client, representative-constituent, and partner-partner.

10. The method of claim 1, wherein said agent further employs content representing a persona.

11. The method of claim 10, wherein said persona represents a known character.

12. The method of claim 10, wherein said persona represents a real person.

13. The method of claim 1, wherein said agent employs content representing a mood.

14. The method of claim 13, wherein said mood is dependent upon the performance of an action.

15. The method of claim 13, wherein said mood influences an action performed by said agent.

16. The method of claim 1, wherein said agent employs content representing an item from the group consisting of a visual appearance, an audible voice, and a chat topic.

17. The method of claim 1, wherein said communication channel is selected from the group consisting of email, telephone, personal digital assistant, and wireless device.

18. The method of claim 1, wherein said start mechanism requires a permission signal from said recipient.

19. The method of claim 1, further comprising generating a report.

20. The method of claim 19, wherein said report comprises information about the provision of said start mechanism to said recipient.

21. The method of claim 19, wherein said report comprises information about a start of said interaction with said recipient.

22. The method of claim 19, wherein said report comprises information about an action performed during said interaction.

23. The method of claim 19, wherein said report comprises a summary statistic of said interaction.

24. The method of claim 19, further comprising delivering said report to said sender.

25. The method of claim 24, wherein said delivery is via email.

26. The method of claim 24, wherein said delivery is via writing to a database.

27. The method of claim 1, wherein said content comprises a plurality of instructions to said agent.

28. The method of claim 27, wherein at least one of said instructions refers to an action of said agent.

29. The method of claim 28, wherein said at least one instruction includes a condition under which said agent should perform said action.

30. The method of claim 29, wherein said condition refers to an action of said recipient.

31. The method of claim 29, wherein said condition refers to a mood of said agent.

32. The method of claim 27, wherein at least one of said instructions provides an address of said recipient, wherein said start mechanism is sent to said address.

33. The method of claim 27, wherein at least one of said instructions provides an address of said sender, wherein a report of said interaction is sent to said address.

34. The method of claim 27, wherein at least one of said instructions provides a database in which a report of said interaction is written.

35. The method of claim 1, wherein said sender provides said content by filling in slots in a form.

36. The method of claim 35, wherein said content is automatically incorporated into said agent.

37. The method of claim 35, wherein said content is manually incorporated into said agent.

38. The method of claim 1, wherein said content is in a database.

39. The method of claim 38, wherein said content is retrieved by said agent from said database during said interaction.

40. The method of claim 38, wherein said database contains additional content for each of a plurality of additional recipients.

41. The method of claim 40, further comprising providing said start mechanism to said plurality of additional recipients in said database, wherein said agent employs said additional content for each of said additional recipients as specified in said database.

42. The method of claim 1, further comprising providing said start mechanism to a new recipient selected by said recipient.

43. The method of claim 42, wherein said recipient provides new content that said agent employs in a new interaction with said new recipient.

44. The method of claim 1, wherein said content depends on an identity of said recipient.