Provider locating system and method

• US 20020055852A1
• Filed: 09/13/2001
• Published: 05/09/2002
• Est. Priority Date: 09/13/2000
• Status: Abandoned Application

• Current Assignee: InfoSpace, Inc. (Blucora Incorporated)
• Original Assignee: InfoSpace, Inc. (Blucora Incorporated)
• Inventors: Jain, Naveen K., Narayanan, Ashwini, Little, Erik R.
• Application Number:
  US09/953,068
• Publication Number:
  US 20020055852A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

In accordance with this invention, a system and method of presenting and selecting information on providers of goods or services via a voice interactive device based upon a consumer'"'"'s location are provided. A wireless indication of a consumer'"'"'s location passed to such a system along with a detailed provider request. The system is then able to locate nearby providers that match said detailed provider request. Next, the nearby providers are prioritized according to a predetermined criteria, such as by distance, travel time, sponsorship or other possible criteria. The prioritized listing of nearby providers is then sent to the consumer. The consumer may then select a provider, whereupon the system, would return detailed information on the provider to the consumer. Additionally, the system may also respond with directions from the consumer'"'"'s location to the selected provider.

Claims

1. Method of presenting and selecting providers of goods or services via a voice interactive device based upon a consumer'"'"'s location, the method comprising:

receiving a wireless indication of a consumer'"'"'s location along with a provider request;

locating nearby providers that match said further details;

prioritizing said nearby providers;

providing a prioritized listing of matching providers nearby to the consumer upon selection of a provider; and

sending details of said provider to the voice interactive device.

2. The method of claim 1, further comprising providing directions to a selected provider.

3. The method of claim 2, wherein said directions comprise a textual description of how to reach said selected provider from said location of the consumer.

4. The method of claim 2, wherein said directions comprise a graphical depiction of how to reach said selected provider from said location of the consumer.

5. The method of claim 2, wherein said directions are delivered via a short message service (SMS) message.

6. The method of claim 2, wherein said directions are delivered via Wireless Applications Protocol (WAP) message.

7. The method of claim 1, further comprising connecting the consumer to a selected provider via the wireless network.

8. The method of claim 7, wherein connecting comprises redirecting the voice interactive device to connect with said selected provider.

9. The method of claim 7, wherein connecting comprises bridging a connection between the voice interactive device and said selected provider.

10. The method of claim 1, wherein said wireless indication of the consumer'"'"'s location is determined using the wireless network.

11. The method of claim 10, wherein the wireless network is a GSM network.

12. The method of claim 10, wherein the voice interactive device retrieves a present location from system properties resident on the voice interactive device.

13. The method of claim 10, wherein the voice interactive device retrieves a present location from an associated Global Positioning System (GPS) device.

14. The method of claim 13, wherein said GPS device is integrated with said voice interactive device.

15. The method of claim 1, further comprising prompting for further details as a dialog between said voice interactive device and an interactive voice recognition server.

16. The method of claim 1, further comprising authenticating the consumer prior to receiving the consumer'"'"'s location.

17. The method of claim 16, wherein authenticating further comprises voice identification of the consumer.

19. The computer readable medium of claim 18, further comprising computer executable instructions for providing directions to a selected provider.

20. The computer readable medium of claim 19, wherein said directions comprise a textual description of how to reach said selected provider from said location of the consumer.

21. The computer readable medium of claim 19, wherein said directions comprise a graphical depiction of how to reach said selected provider from said location of the consumer.

22. The computer readable medium of claim 19, wherein said directions are delivered via a short message service (SMS) message.

23. The computer readable medium of claim 19, wherein said directions are delivered via Wireless Applications Protocol (WAP) message.

24. The computer readable medium of claim 18, further comprising computer executable instructions for connecting the consumer to a selected provider via the wireless network.

25. The computer readable medium of claim 24, wherein connecting comprises redirecting the voice interactive device to connect with said selected provider.

26. The computer readable medium of claim 24, wherein connecting comprises bridging a connection between the voice interactive device and said selected provider.

27. The computer readable medium of claim 18, wherein said wireless indication of the consumer'"'"'s location is determined using the wireless network.

28. The computer readable medium of claim 27, wherein the wireless network is a GSM network.

29. The computer readable medium of claim 27, wherein the voice interactive device retrieves a present location from system properties resident on the voice interactive device.

30. The computer readable medium of claim 27, wherein the voice interactive device retrieves a present location from an associated Global Positioning System (GPS) device.

31. The computer readable medium of claim 30, wherein said GPS device is integrated with said voice interactive device.

32. The computer readable medium of claim 18, wherein prompting for further details proceeds as a dialog between said voice interactive device and an interactive voice recognition server.

33. The computer readable medium of claim 18, further comprising computer executable instructions for authenticating the consumer prior to receiving the consumer'"'"'s location.

34. The computer readable medium of claim 33, wherein authenticating further comprises voice identification of the consumer.

36. The system of claim 35, further wherein said mapping server is further operative to forward directions to a selected provider.

37. The system of claim 36, wherein said directions comprise a text description of how to reach said selected provider from said location of the consumer.

38. The system of claim 36, wherein said directions comprise a graphical depiction of how to reach said selected provider from said location of the consumer.

39. The system of claim 36, wherein said directions are delivered via a short message service (SMS) message.

40. The system of claim 36, wherein said directions are delivered via Wireless Applications Protocol (WAP) message.

41. The system of claim 35, wherein said interactive voice response server is further operative to connect the consumer to a selected provider via the wireless network.

42. The system of claim 41, wherein connecting comprises redirecting the voice interactive device to connect with said selected provider.

43. The system of claim 41, wherein connecting comprises bridging a connection between the voice interactive device and said selected provider.

44. The system of claim 35, wherein said wireless indication of the consumer'"'"'s location is determined using the wireless network.

45. The system of claim 44, wherein the wireless network is a GSM network.

46. The system of claim 44, wherein the voice interactive device is operative to retrieve and forward a present location from system properties resident on the voice interactive device.

47. The system of claim 44, wherein the voice interactive device is operative to retrieve a present location from an associated Global Positioning System (GPS) device.

48. The system of claim 47, wherein said GPS device is integrated with the voice interactive device.

49. The system of claim 35, wherein said interactive voice response server is operative to prompt for further details of a provider request in a dialog fashion with the voice interactive device.

50. The system of claim 35, wherein said interactive voice response server is further operative to authenticate the consumer prior to receiving the consumer'"'"'s location.

51. The system of claim 50, wherein authenticating further comprises voice identification of the consumer.

18. Computer readable medium containing computer executable instructions for presenting and selecting providers of goods or services via a voice interactive device based upon a consumer'"'"'s location, comprising:

receiving a wireless indication of a consumer'"'"'s location along with a provider request;

locating nearby providers that match said further details;

prioritizing said nearby providers;

providing a prioritized listing of matching providers nearby to the consumer upon selection of a provider; and

sending details of said provider to the consumer.

35. System for presenting and selecting providers of goods or services via a voice interactive device based upon a consumer'"'"'s location, the system comprising:

an interactive voice response server operative to;

receive a wireless indication of a consumer'"'"'s location along with a provider request; and

forward said location and said provider request to a mapping server;

the mapping server operative to;

locate nearby providers that match said further details; and

forward a list of said nearby providers to a service server; and

the service server operative to;

prioritize said nearby providers;

provide a prioritized listing of matching providers nearby to the consumer in cooperation with said interactive voice response server; and

upon selection of a provider by said consumer, send details of said provider to the consumer in cooperation with said interactive voice response server.

52. Apparatus for presenting and selecting providers of goods or services via a voice interactive device based upon a consumer'"'"'s location, the apparatus operative to:

receive a wireless indication of a consumer'"'"'s location along with a provider request;

locate nearby providers that match said further details;

prioritize said nearby providers;

provide a prioritized listing of matching providers nearby to the consumer; and

upon selection of a provider by said consumer, send details of said provider to the consumer.