Automated service scheduling system
First Claim
Patent Images
1. A system for providing service to customers at service locations, each service location having a communication device adapted to communicate one or more events pertaining to a service event for a customer at the service location, the system comprising:
- a decisioning system communicatively coupled to the communication devices to receive the events, and including a plurality of rules for scheduling the events for service, the decisioning system selecting a primary service attendant for servicing each event;
a communication system communicatively coupled to the decisioning system to transmit a message to the primary service attendant selected for an event, the message indicating the service location at which the event is to be serviced; and
a plurality of message receivers, used by the service attendants, to receive the messages from the communication system.
9 Assignments
0 Petitions
Accused Products
Abstract
An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.
77 Citations
71 Claims
-
1. A system for providing service to customers at service locations, each service location having a communication device adapted to communicate one or more events pertaining to a service event for a customer at the service location, the system comprising:
-
a decisioning system communicatively coupled to the communication devices to receive the events, and including a plurality of rules for scheduling the events for service, the decisioning system selecting a primary service attendant for servicing each event;
a communication system communicatively coupled to the decisioning system to transmit a message to the primary service attendant selected for an event, the message indicating the service location at which the event is to be serviced; and
a plurality of message receivers, used by the service attendants, to receive the messages from the communication system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 69, 70)
-
-
23. A system for providing service to customers at plural service locations, each service location having a communication means for communicating one or more events pertaining to a service event for a customer at the service location the system comprising:
-
a computer implemented decision making means communicatively coupled to the plurality of communication means for receiving the events, the decision making means scheduling a primary service attendant for servicing each event using a plurality of rules;
a messaging means communicatively coupled to the decision making means for transmitting a message to the primary service attendant selected for an event, the message indicating the service location at which the event is to be serviced; and
a plurality of message receiving means, used by the service attendants, for receiving the messages from the messaging means.
-
-
45. A system for servicing customers at service locations, the system comprising:
-
means for transmitting from a service location a message pertaining to an event at the service location and for which a customer at the service location needs service by a service attendant;
means for receiving the transmitted message;
means, coupled to obtain the transmitted message from the receiving means, for scheduling the event, using a plurality of scheduling rules, for servicing by a service attendant;
means for selecting a first service attendant for servicing the scheduled event; and
means for transmitting a message to the first service attendant identifying the service location to be serviced for the event.
-
-
46. A method of servicing customers at service locations, the method comprising:
-
transmitting from a communication device at a service location a message pertaining to an event at the service location and for which a customer at the service location needs service by a service attendant;
receiving the transmitted message and scheduling the event, using a plurality of scheduling rules, for servicing by a service attendant;
selecting a first service attendant for servicing the scheduled event; and
transmitting a message to the first service attendant identifying the service location to be serviced for the event.
-
-
68. A method of servicing customers at service locations, the method comprising:
-
receiving from the service location, event messages pertaining to service location events;
scheduling selected events for servicing by service attendants using a plurality of scheduling rules;
selecting service attendants for servicing each scheduled event; and
for each scheduled event, transmitting a message to the selected service attendant identifying the service location to be serviced.
-
-
71. A system for providing service to customers at service locations, wherein each service location having a communication device adapted to communicate one or more events pertaining to the status of a customer at the service location, the system comprising:
-
a decisioning system for scheduling the events for service, by receiving the events from the communication devices and using a plurality of rules to select a primary service attendant for servicing each event, to produce a periodically updated event service schedule;
a communication system for transmitting a message to the primary service attendant selected for an event, by way of a two-way communication network, to produce a message indicating to the primary service attendant the service location at which the event is to be serviced; and
a plurality of message receivers, each service attendant having one of the message receivers, for receiving the messages from the communication system, by way of the two-way communication network, to produce to the service attendant to message.
-
Specification