Building frequent shopper programs for web merchants

• US 20020059103A1
• Filed: 01/07/2002
• Published: 05/16/2002
• Est. Priority Date: 06/29/1999
• Status: Abandoned Application

• Current Assignee: Brian Anderson, David Elderbrock, Gregory P. Hassett, John Watson
• Original Assignee: Brian Anderson, David Elderbrock, Gregory P. Hassett, John Watson
• Inventors: Hassett, Gregory P., Elderbrock, David, Anderson, Brian, Watson, John
• Application Number:
  US10/040,520
• Publication Number:
  US 20020059103A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

Disclosed is a system and method for maintaining a loyalty plan. The system includes a bank of award points, and an issue module configured to issue points to members. A redeem module redeems points from members in exchange for goods or services. A member interface permits members to access an affiliate module in real time to receive points or redeem points. The invention also includes a method for maintaining a loyalty plan.

Claims

1. A method of setting up a frequent shopper program for a merchant'"'"'s internet store comprising:

establishing a network connection between the merchant and an affiliate module server; and

providing a control panel to the merchant so that the merchant can define the frequent shopper program for the merchant'"'"'s internet store.

2. The method of claim 1 further comprising:

awarding points to a customer for a purchase made by the customer at the merchant'"'"'s internet store.

3. The method of claim 2 further comprising:

displaying an account statement to a customer when the customer enters the merchant'"'"'s internet store.

4. The method of claim 3 further comprising:

enabling the merchant to build a redemption center where points can be redeemed.

5. The method of claim 4 further comprising:

enabling the merchant to pass the merchant'"'"'s own points to the customer.

6. The method of claim 5 further comprising:

enabling the merchant to set the value for their points.

7. The method of claim 6 further comprising:

enabling the merchant to be an issuer of points.

8. The method of claim 6 further comprising:

enabling the merchant to set the value of what the points can be redeemed for in the merchant'"'"'s redemption center.

9. An article of manufacture comprising a computer readable medium having computer readable program code embodied therein, which, when executed by a processing system, causes it the processing system to perform the steps of setting up a frequent shopper program for a merchant'"'"'s internet store, said computer readable program code comprising:

computer readable program code means for establishing a network connection between the merchant and an affiliate module server; and

computer readable program code means for providing a control panel to the merchant so that the merchant can define the frequent shopper program for the merchant'"'"'s internet store.

10. The article of claim 9 further comprising computer readable program code means for awarding points to a customer for a purchase made by the customer at the merchant'"'"'s internet store.

11. The article of claim 10 further comprising computer readable program code means for displaying an account statement to a customer when the customer enters the merchant'"'"'s internet store.

12. The article of claim 11 further comprising computer readable program code means for enabling the merchant to build a redemption center where points can be redeemed.

13. The article of claim 12 further comprising computer readable program code means for enabling the merchant to pass the merchant'"'"'s own points to the customer.

14. The article of claim 13 further comprising computer readable program code means for enabling the merchant to set the value for their points.

15. The article of claim 14 further comprising computer readable program code means for enabling the merchant to be an issuer of points.

16. The article of claim 14 further comprising computer readable program code means for enabling the merchant to set the value of what the points can be redeemed for in the merchant'"'"'s redemption center.