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User support system

  • US 20020059214A1
  • Filed: 10/25/2001
  • Published: 05/16/2002
  • Est. Priority Date: 11/07/2000
  • Status: Abandoned Application
First Claim
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1. A user support system comprising:

  • a database in which information representing the specifications of a computer of a user at the time the computer is purchased, software which is added or changed after the purchase, and the condition of a trouble occurring after the purchase are recorded; and

    a terminal unit for searching and referring to said database.

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