Systems and methods for managing electronic communications using token information to adjust access rights

• US 20020059527A1
• Filed: 08/01/2001
• Published: 05/16/2002
• Est. Priority Date: 11/14/2000
• Status: Abandoned Application

• Current Assignee: Fuji Xerox Company Limited (Fujifilm Holdings Corporation)
• Original Assignee: Fuji Xerox Company Limited (Fujifilm Holdings Corporation)
• Inventors: Pedersen, Elin R., Sokoler, Tomas
• Application Number:
  US09/918,565
• Publication Number:
  US 20020059527A1
• Time in Patent Office: Days
• US Class Current: 713/201
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 3/53391 dependent on calling party

Abstract

A token may be issued for a person for whom access rights are to be adjusted. An interaction manager may receive an interaction request and the token. One or more selection criterion may thereupon be adjusted based on the token which may result in a greater access to information being provided. The information may include interaction information displayed as an interaction space on a caller'"'"'s communication device.

Claims

1. A method of adjusting, for a requester of information, at least one selection criterion, comprising:

receiving a request for information from the requester;

determining if a token is associated with the requester; and

if a token is associated with the requester, adjusting the at least one information selection criterion usable to identify information corresponding to the requester based on the token.

2. The method of claim 1, further comprising providing the identified information to the requester.

3. The method of claim 2, wherein providing the identified information includes providing interaction information to the requester.

4. The method of claim 3, wherein the interaction information relates to potential interaction with an issuer of the token.

5. The method of claim 3, wherein the interaction information includes at least one of visibility information, accessibility information, and continuity information.

6. The method of claim 5, wherein the accessibility information includes at least one hypertext link associated with an issuer of the token.

7. The method of claim 5, wherein the continuity information relates to past interactions between the requester and an issuer of the token.

8. The method of claim 5, further comprising presenting the interaction information to the requester as an interaction space.

9. The method of claim 8, further comprising displaying the interaction space to the requester on a web-enabled device.

10. The method of claim 1, wherein determining if a token is associated with the requester comprises:

obtaining a token associated with the requester from a data source if the token exists.

11. The method of claim 10, further comprising obtaining an expiration date of the token.

12. The method of claim 10, wherein adjusting the at least one information selection criterion comprises:

determining if the expiration date has occurred; and

adjusting the at least one selection criterion only if the expiration has not occurred.

13. The method of claim 10, wherein obtaining the token associated with a requester comprises reading the token from a card.

14. The method of claim 13, wherein reading the token from a card comprises reading the token using a card reader.

16. The system of claim 15, further comprising an output interface that provides the identified information to the requester.

17. The system of claim 16, wherein the identified information includes interaction information for the requester.

18. The system of claim 17, wherein the interaction information relates to potential interaction with an issuer of the token.

19. The system of claim 17, wherein the interaction information includes at least one of visibility information, accessibility information, and continuity information.

20. The system of claim 19, wherein the accessibility information includes at least one hypertext link associated with an issuer of the token.

21. The system of claim 19, wherein the continuity information relates to past interactions between the requester and an issuer of the token.

22. The system of claim 19, wherein the output interface presents the interaction information to the requester as an interaction space.

23. The system of claim 22, wherein the output interface displays the interaction space to the requester on a web-enabled device.

24. The system of claim 15, wherein the controller obtains an expiration date of the token.

25. The system of claim 24, wherein the controller adjusts the at least one information selection criterion by determining if the expiration date has occurred and adjusts the at least one selection criterion only if the expiration has not occurred.

26. The system of claim 15, wherein the input interface obtains a token associated with the requester from a data source if the token exists.

27. The system of claim 26, wherein the obtained token is read from a card.

28. The system of claim 27, wherein the input interface includes a card reader.

15. A system that adjusts, for a requester of information, at least one selection criterion, comprising:

an input interface that receives an interaction request; and

a controller that identifies a token associated with the requester and adjusts the at least one information selection criterion usable to identify information corresponding to the requester based on the identified token.