Method and apparatus for providing personalized services
First Claim
1. A computer implemented method of providing personal services over a computer network, the method comprising the steps of:
- receiving a service request from a user;
determining a user type;
providing a menu of service request options corresponding to the determined user type;
receiving a selected service request option from the user;
determining a service response based on information related to the user;
providing services in accordance with the selected service request option and the determined service response; and
recording interactions while providing the selected service request option.
2 Assignments
0 Petitions
Accused Products
Abstract
A computer network implemented method, system, and software provides personalized services using a digital dialog between a service provider and a user of the personalized services by establishing an audio/video communication channel for a service session between the user and the service provider, and receiving and storing inputs from the service provider and the user in a data store while the audio/video communication channel between the user and the service provider is established. The service provider and the user are provided interactive access to the data store while the audio/video communication channel is established between service provider and the user. Prior to establishing the service session using the audio/video communication channel, the service session is scheduled based on input from the user; and service session related information is received and stored from the user.
171 Citations
66 Claims
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1. A computer implemented method of providing personal services over a computer network, the method comprising the steps of:
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receiving a service request from a user;
determining a user type;
providing a menu of service request options corresponding to the determined user type;
receiving a selected service request option from the user;
determining a service response based on information related to the user;
providing services in accordance with the selected service request option and the determined service response; and
recording interactions while providing the selected service request option. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer readable data storage medium having program code recorded thereon for providing personal services over a computer network, the program code comprising:
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a first program code that receives a service request from a user and determines user type;
a second program that provides a menu of service request options based on determined user type;
a third program code that receives a selected service request option from the user;
a fourth program code that determines a service response based on information related to the user;
a fifth program code that provides services in accordance with the selected service request option and the determined service response; and
a sixth program code that records interactions while providing the selected service request options.
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20. A system for providing personal services over a computer network, the system comprising:
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a user interface unit for receiving a service request from a user and determining a user type;
a server unit that provides a menu of service request options based on the user type and receives a user selected service request option through the user interface unit, the server unit determining a service response based on information related to the user and providing services in accordance with the selected service request option and the determined service response; and
a data storage unit that records all interactions while providing the selected service request option. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51)
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28. A computer network implemented method of providing personalized services using a digital dialog between a service provider and a user of the personalized services, the method comprising:
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establishing an audio/video communication channel for a service session between the user and the service provider;
receiving and storing inputs from the service provider in a data store while the audio/video communication channel between the user and the service provider is established;
receiving and storing inputs from the user in the data store while the audio/video communication channel between the user and the service provider is established; and
providing, the service provider and the user, interactive access to the data store while the audio/video communication channel is established between service provider and the user.
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52. A computer readable data storage medium having program code recorded thereon for providing personalized services using a digital dialog over a computer network between a service provider and a user of the personalized services, the program code comprising:
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a first program code for establishing an audio/video communication channel for a service session between the user and the service provider;
a second program code that receives and stores inputs from the service provider in a data store while the audio/video communication channel between the user and the service provider is established;
a third program code for receiving and storing inputs from the user in the data store while the audio/video communication channel between the user and the service provider is established; and
a fourth program code that provides the service provider and the user interactive access to the data store while the audio/video communication channel is established between the service provider and the user.
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53. A system for providing personalized services using a digital dialog over a computer network between a service provider and a user of the personalized services, the system comprising:
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a service provider interface that communicates with a user interface using an audio/video communication channel in a service session; and
a server unit that communicates with both the service provider interface and the user interface while the service provider interface communicates with the user interface using the audio/video communication channel in the service session;
wherein the server unit comprises a data store that is interactively accessible by the service provider interface and the user interface during the service session. - View Dependent Claims (54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66)
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Specification