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Method and apparatus for providing personalized services

  • US 20020059587A1
  • Filed: 05/23/2001
  • Published: 05/16/2002
  • Est. Priority Date: 05/24/2000
  • Status: Abandoned Application
First Claim
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1. A computer implemented method of providing personal services over a computer network, the method comprising the steps of:

  • receiving a service request from a user;

    determining a user type;

    providing a menu of service request options corresponding to the determined user type;

    receiving a selected service request option from the user;

    determining a service response based on information related to the user;

    providing services in accordance with the selected service request option and the determined service response; and

    recording interactions while providing the selected service request option.

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