Monitoring system

• US 20020064260A1
• Filed: 04/17/2001
• Published: 05/30/2002
• Est. Priority Date: 11/30/2000
• Status: Active Grant

• Current Assignee: CARE MONITORING 2000
• Original Assignee: CARE MONITORING 2000
• Inventors: Jackson, Christian Moray, Longman, Peter George
• Granted Patent: US 6,587,551 B2
• Time in Patent Office: Days
• US Class Current: 379/106.02
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

The invention concerns a monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.

Claims

1. A monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.

2. A system according to claim 1, wherein the processor is adapted to compare the number of an incoming call with stored numbers so as to match the parameters of an incoming call with a stored data to determine the origins of the call from which the call was made, and to compare the time and date of a matched number with a visit schedule stored on said database representing the expected times and dates at which callers should visit predetermined sites.

3. A system according to claim 1 and adapted to compare the called number with a visit schedule of users stored in said data base so as to identify the caller.

4. A system according to claim 2 and adapted to compare the called number with a schedule of users stored in said data base so as to identify the caller.

5. A system according to claim 3, wherein said processor is adapted to generate data indicating matched numbers and indicating compliance or not of the times and dates of matched numbers with the visit schedule.

6. A system according to claim 4, wherein said processor is adapted to generate data indicating matched numbers and indicating compliance or not of the times and dates of matched numbers with the visit schedule.

7. A monitoring system from monitoring incoming telephone calls so as to generate data regarding the location and occurrence of the incoming calls;

the system comprising an electronic processor connectable to a telephone line and adapted to respond to an incoming call to determine if the call has or has not Caller Line Identification (CLI) and if the original number dialled was a free call number to identify the free call number dialled so as to identify the identity and location of the incoming call; and

to generate a return call in response to an incoming call without actually answering the call.

8. A system according to claim 7, wherein if the identity of the caller cannot be identified, the system is adapted to answer the call and request additional information.

9. A monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made, or if a message is waiting for an identified caller to answer the call and replay the message.

10. A monitoring system from monitoring incoming telephone calls so as to generate data regarding the location and occurrence of the incoming calls;

the system comprising an electronic processor connectable to a telephone line and adapted to respond to an incoming call to determine if the call has or has not Caller Line Identification (CLI), and if the original number dialled was a free call number to identify the free call number dialled so as to identify the identity and location of the incoming call;

to generate a return call in response to an incoming call without actually answering the call, to hang up the return call after a predetermined number.

11. A monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call when the incoming has been terminated, to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made and adapted to count between the number of rings before the incoming call was terminated so as to identify the incoming call as signifying arrival or departure.

12. A monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call of a limited predetermined number of rings to any incoming call the originating and called numbers of which have been identified without answering the incoming call after the incoming call has been hung-up before being answered, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made, and additionally including the feature of continually ringing the return call if there is a message waiting for the incoming caller.