Systems and methods for managing electronic communications using various negotiation techniques
First Claim
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1. A method of negotiating a future communication between a first party and a second party, comprising:
- receiving from the first party a request for future communication with the second party;
obtaining schedule information for both the first party and the second party based on the request for future communication; and
determining at least one mutually available time for establishing communication between the first party and the second party using the obtained schedule information.
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Abstract
Systems and methods for negotiating a future communication are provided to facilitate interaction between persons who wish to interact but who presently may not be in a position or find it desirable to do so. Each party may be provided with an interaction manager that allows the parties to negotiate future time(s) for future communication by ascertaining mutually available free time and selecting from among these times. The parties may also elect to defer a communication until a particular communication channel becomes available.
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Citations
29 Claims
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1. A method of negotiating a future communication between a first party and a second party, comprising:
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receiving from the first party a request for future communication with the second party;
obtaining schedule information for both the first party and the second party based on the request for future communication; and
determining at least one mutually available time for establishing communication between the first party and the second party using the obtained schedule information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for deferring communication between a first party and a second party, comprising:
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receiving a deferral request for a deferred communication from the first party;
identifying a desired communication channel associated with the deferral request; and
waiting until at least one of the desired communication channel becomes available or a predetermined time period has elapsed. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29)
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17. A system that negotiates a future communication between a first party and a second party, comprising:
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an input interface that receives a request from the first party for future communication with the second party;
a controller that obtains schedule information for both the first party and the second party based on the request for future communication, and that determines at least one mutually available time for establishing communication between the first party and the second party based on the schedule information.
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24. A system for deferring communication between a first party and a second party, comprising:
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an input interface that receives a deferral request from the first party; and
a controller that identifies a desired communication channel associated with the deferral request and that waits until at least one of the desired communication channel becomes available or a predetermined time period has elapsed.
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Specification