Method for placing a call intended for an enhanced network user on hold while the enhanced network user is unavailable to take the call using a distributed feature architecture
First Claim
1. A method for placing a call intended for one of a group of Enhanced Network Users (ENUs) on hold in which a calling party selects the type of service which is provided to the calling party while the calling party is on hold, the call being placed to the ENU via a Distributed Feature Network (DFN), the DFN comprises of a plurality of feature boxes, each feature box being created for the purpose of enabling a particular communication feature, the method comprising the steps of:
- receiving a call intended for one of a group of ENUs;
providing a caller associated with the call with a list of options for services to be engaged by the caller while the caller is on hold;
receiving the caller'"'"'s selection of a hold option;
creating a feature box for providing the caller with the selected service option; and
connecting the call to the created feature box.
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Accused Products
Abstract
A method for placing a call intended for an enhanced network user on hold is disclosed. A calling party is enabled to select the type of information which is provided to the calling party while the calling party is on hold by using a Distributed Feature Network (DFN) architecture. The DFN includes a plurality of feature boxes with each feature box being created for the purpose of enabling a particular communication feature. A call intended for one of a group of ENUs is received by the DFN and an estimated hold time is determined for the call. The hold time is communicated to a caller associated with the call and the caller is provided with a list of options for information to be received by the caller while the caller is on hold. The caller'"'"'s selection of a hold option is received by the DFN. A feature box is created for providing the caller with the selected information option, and the call is connected to the created feature box. When the DFN determines that one of the group of ENUs is available, the call is rerouted from the created feature box to the available ENU.
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Citations
14 Claims
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1. A method for placing a call intended for one of a group of Enhanced Network Users (ENUs) on hold in which a calling party selects the type of service which is provided to the calling party while the calling party is on hold, the call being placed to the ENU via a Distributed Feature Network (DFN), the DFN comprises of a plurality of feature boxes, each feature box being created for the purpose of enabling a particular communication feature, the method comprising the steps of:
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receiving a call intended for one of a group of ENUs;
providing a caller associated with the call with a list of options for services to be engaged by the caller while the caller is on hold;
receiving the caller'"'"'s selection of a hold option;
creating a feature box for providing the caller with the selected service option; and
connecting the call to the created feature box. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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Specification