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Interaction-based servicing of business customers

  • US 20020072921A1
  • Filed: 12/13/2000
  • Published: 06/13/2002
  • Est. Priority Date: 12/13/2000
  • Status: Abandoned Application
First Claim
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1. A method of establishing a context of an interaction between a consumer and a business comprising the steps of:

  • storing historical interaction data between a consumer and a business, the historical interaction data regarding interactions between the business and the consumer;

    receiving a communication from the consumer;

    accessing historical interaction data regarding the consumer; and

    processing the historical interaction data regarding the consumer in view of the received communication from the consumer to establish a context of the received communication from the consumer.

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