Method and system for initiating communications with dispersed team members from within a virtual team environment using personal identifiers

• US 20020075306A1
• Filed: 12/18/2000
• Published: 06/20/2002
• Est. Priority Date: 12/18/2000
• Status: Abandoned Application

• Current Assignee: Bell Canada (BCE Incorporated), Nortel Networks Limited (Nortel Networks Corporation)
• Original Assignee: Bell Canada (BCE Incorporated), Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Williams, L.Lloyd, Thompson, Christopher, Romaniuk, Roman, Liversidge, Douglas E., Grossner, Clifford P., Zdralek, James F., Beaton, Brian F., Fortier, Stephane F., Bouchard, Jean J., Smith, Colin D.R.
• Application Number:
  US09/738,294
• Publication Number:
  US 20020075306A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/5018 Initiating a conference during a two-party conversation, i.e. three-party-service or three-way-call computer conference organisation arrangements H04L12/1818
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/567 Multimedia conference systems
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

A collaboration services suite is adapted to support a plurality of integrated telecommunications services accessed by geographically dispersed team members using a virtual team environment (VTE) client that generates a graphical user interface (GUI) for each of the respective team members. Communications sessions are automatically set up by the collaboration services suite in response to request messages generated by the VTE client when a team member initiates a communications session request using the GUI. Team members require no knowledge of another team member'"'"'s communications device address in order to initiate a communications session. The collaboration services suite includes a VTE server that communicates with the VTE clients, a presence engine that collects and maintains a status of communications devices specified in a current profile of the team member; and, a call server for handling setup and control of a voice component of each communications session completed.

Claims

1. A method of initiating communications using a persistent virtual team environment instantiated by a collaboration services suite for facilitating collaboration between members of a team, the method comprising steps of:

providing a graphical interface adapted to enable a person to interact with the virtual team environment to select each one of;

a personal identifier associated with a respective team member; and

one of a plurality of different types of communications; and

initiating the communications session using the selected personal identifier and type of the communications.

2. A method as claimed in claim 1, wherein the types of communications comprise:

1-way messaging;

2-way messaging;

voice; and

multi-media.

3. A method as claimed in claim 2, wherein 1-way messaging comprises one or more of paging, and email.

4. A method as claimed in claim 2, wherein 2-way messaging comprises instant messaging (IM).

5. A method as claimed in claim 2, wherein multi-media communications comprises one or more of:

document sharing;

application sharing;

1-way video conferencing; and

2-way video conferencing.

6. A method as claimed in claim 1, wherein the graphical interface comprises at least one communications type icon representative of a respective type of communications.

7. A method as claimed in claim 2, wherein each communications type icon is associated with the personal identifier of the respective team member, and representative of a respective type of communications in which the team member is available to participate.

8. A method as claimed in claim 7, wherein the graphical interface is adapted to enable simultaneous selection of both the personal identifier and the type of communications by selecting one of the at least one communications type icons associated with the personal identifier.

9. A method as claimed in claim 1, wherein the graphical interface comprises a menu for listing each one of the plurality of different types of communications, the graphical interface being adapted to enable selection of one of the plurality of different types of communications from the menu.

10. A method as claimed in claim 1, further comprising a step of opening a communications initiation window in response to selection of either one or both of the personal identifier and the type of communications.

11. A method as claimed in claim 10, wherein the communications initiation window is adapted to permit the person to enter a description of a topic associated with the communications.

12. A method as claimed in claim 10, wherein the communications initiation window is adapted to enable the person to send a communications initiation request to the collaboration services suite.

13. A method as claimed in claim 12 wherein the communications initiation request includes the personal identifier of the team member to be invited to join the communication, and information concerning the selected type of communications to be initiated.

14. A method as claimed in claim 1, wherein the step of initiating the communications comprises the steps of:

using the personal identifier to send an invitation to the respective team member inviting the team member to join the communications;

receiving an invitation response from the respective team member, the invitation response representing whether or not the respective team member accepts the invitation; and

if the respective team member accepts the invitation, establishing the communications with the team member, using the personal identifier and the selected communications type.

15. A method as claimed in claim 14, wherein the step of sending an invitation comprises the steps of:

using the personal identifier to select a respective team member profile associated with the team member, the team member profile comprising communications preference information defining preferences of the team member for participating in communications s with other members of the team using at least one of a plurality of different communications devices;

selecting a communications device associated with the team member for receiving the invitation; and

forwarding the invitation to the team member using the selected communications device.

16. A method as claimed in claim 15, wherein the step of selecting a communications device comprises a step of searching the team member profile for communications information concerning a preferred text communications device.

17. A method as claimed in claim 16, further comprising, when communications information concerning a preferred text communications device is located, a step of selecting the preferred text communications device as the selected communications device for receiving the invitation.

18. A method as claimed in claim 17, wherein the step of forwarding the invitation to the team member comprises the steps of:

formulating a text-based invitation message suitable for display by the selected communications device; and

sending the text-based invitation message to the selected communications device.

19. A method as claimed in claim 16, further comprising, when communications information concerning a preferred text communications device is not located, the steps of:

searching the team member profile for communications information concerning a preferred voice communications device; and

if information concerning the preferred voice communications device is located, selecting the preferred voice communications device as the selected communications device for receiving the invitation.

20. A method as claimed in claim 19, wherein the step of forwarding the invitation to the team member comprises the steps of:

forwarding session information concerning the invitation to an interactive voice response (IVR) interface of the collaboration service suite;

establishing a voice communications between the IVR interface and the team member using the selected communications device; and

announcing information concerning the invitation to the team member using the IVR interface.

21. A method as claimed in claim 14, wherein the step of establishing the communications comprises the steps of:

using the personal identifier to select a team member profile associated with the team member, the team member profile comprising communications preference information defining preferences of the team member for participating in communications s with other members of the team using at least one of a plurality of different communications devices;

selecting a preferred communications device associated with the team member using the selected communications type; and

establishing the communications between the person and the team member using the selected preferred communications device.