International dialing using spoken commands

• US 20020076009A1
• Filed: 12/15/2000
• Published: 06/20/2002
• Est. Priority Date: 12/15/2000
• Status: Abandoned Application

• Current Assignee: Comverse Network Systems, Inc. (Verint Systems Incorporated)
• Original Assignee: Comverse Network Systems, Inc. (Verint Systems Incorporated)
• Inventors: Schmandt, Christopher M., Panttaja, Erin M., Denenberg, Lawrence A.
• Application Number:
  US09/736,162
• Publication Number:
  US 20020076009A1
• Time in Patent Office: Days
• US Class Current: 379/88.03
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis

Abstract

Speech recognition software in a telephone or telephone network recognizes a non-numeric word identifying a location, and a telephone number spoken by a user. The speech recognition grammar specifies locations and optionally constraints, such as the length, for telephone numbers in those locations. Locations may consist of countries, cities, communication network names, or any combination thereof. A database containing information about locations and telephone numbers may be used to determine whether the recognized telephone number could exist at the recognized location. Once an phone number has been identified, the user is asked to confirm the location and telephone number. If confirmed, an access code, country code or city code corresponding to the recognized location is dialed after a prefix, if needed, and is followed by the recognized telephone number. This is particularly useful for international locations to reduce the number of digits that must be recognized.

Claims

1. A method of dialing telephone numbers, comprising:

receiving an audio signal including a location and numbers spoken by a user;

performing speech recognition on at least one portion of the audio signal using a grammar including names of locations and digit strings; and

dialing at least a location code followed by the numbers recognized in the audio signal.

2. A method as recited in claim 1,

wherein the location includes a country, and

wherein said dialing dials a prefix and country code for the country recognized in the audio signal.

3. A method as recited in claim 2,

wherein the location further includes a city, and

wherein said dialing dials an area code associated with the city after the country code.

4. A method as recited in claim 1, wherein the speech recognition is speaker independent.

5. A method as recited in claim 1, further comprising determining information to assist in recognizing the numbers based on recognition of the location.

6. A method as recited in claim 5, wherein the information assisting in recognition of the numbers includes a number of digits that can follow the location code.

7. A method as recited in claim 5, wherein the information assisting in recognition of the numbers includes a table of area codes.

8. A method as recited in claim 5, wherein the information assisting in recognition of the numbers includes expected segmentation of the numbers spoken by the user.

9. A method as recited in claim 1,

wherein the audio signal further includes a communication network to access by said dialing,

wherein the grammar used in said performing further includes at least one name of a communication network, and

wherein said dialing includes dialing an access code for the communication network when recognized in the audio signal.

10. A method as recited in claim 1, further comprising mapping a recognized location to the location code used in said dialing.

11. A method as recited in claim 10, wherein said mapping uses a table including a plurality of location names mapped to the location code.

12. A method as recited in claim 1, wherein said dialing is performed by a telephone.

13. A method as recited in claim 1, wherein said dialing is performed by an information services platform.

14. A method as recited in claim 1, wherein said dialing is performed by a switching system.

15. A method as recited in claim 14, wherein said dialing is performed by a private branch exchange.

16. A method as recited in claim 14, wherein said dialing is performed by a mobile switching center.

18. A method as recited in claim 17,

wherein the location includes a country, and

wherein said dialing dials a prefix and country code for the country recognized in the audio signal.

19. A method as recited in claim 18,

wherein the location further includes a city, and

wherein said dialing dials an area code associated with the city after the country code.

20. A method as recited in claim 17, further comprising determining information to assist in recognizing the numbers based on recognition of the location.

21. A method as recited in claim 20, wherein the information assisting in recognition of the numbers includes a number of digits that can follow the location code.

22. A method as recited in claim 17,

wherein the audio signal further includes a communication network to access by said dialing,

wherein the grammar used in said performing further includes at least one name of a communication network, and

wherein said dialing includes dialing an access code for the communication network when recognized in the audio signal.

24. A system as recited in claim 23, wherein said system is a telephone.

25. A system as recited in claim 23, wherein said system is an information services platform.

26. A system as recited in claim 25, further comprising:

a master control unit to control operation of said information services system, and

a plurality of application processing units, coupled to said master control unit, each including at least one processor unit providing said processor and at least one telephone interface unit providing said dialing unit.

27. A system as recited in claim 23, wherein said system is a switching system.

28. A system as recited in claim 27, wherein said system is a private branch exchange.

29. A system as recited in claim 27, wherein said system is a mobile switching center.

17. A computer readable medium storing at least one program to control a processor to perform a method of dialing telephone numbers, said method comprising:

receiving an audio signal including a location and numbers spoken by a user;

performing speech recognition on at least one portion of the audio signal using a grammar including names of locations and digit strings; and

dialing at least a location code followed by the numbers recognized in the audio signal.

23. A system for dialing telephone numbers, comprising:

a storage unit to store a speech recognition grammar including names of locations and numbers, a database including access codes mapped to location names, and at least one audio file including a location and numbers spoken by a user;

a processor, coupled to said storage unit, to perform speech recognition on the at least one audio file using the speech recognition grammar; and

a dialing unit, coupled to said processor, to dial a selected access code corresponding to a recognized location followed by the numbers recognized in the audio signal.

30. A system for dialing telephone numbers, comprising:

means for receiving an audio signal including a location and numbers spoken by a user;

means for performing speech recognition on at least one portion of the audio signal using a grammar including names of locations and digit strings; and

means for dialing at least a location code followed by the numbers recognized in the audio signal.