Fallback to message compose on synchronous call attempt

• US 20020076027A1
• Filed: 12/20/2000
• Published: 06/20/2002
• Est. Priority Date: 12/20/2000
• Status: Abandoned Application

• Current Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Bernnan, Paul M., Lumsden, John E.
• Application Number:
  US09/739,708
• Publication Number:
  US 20020076027A1
• Time in Patent Office: Days
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A method and system for fallback to message compose on the calling party'"'"'s own supervisory (messaging) system on a synchronous call attempt. In particular, where a calling party cannot have a synchronous call with a called party due to busy signal, no answer, reaching a called party'"'"'s messaging system or the wrong person or other reasons, address information for the called party is retrieved, the call is dropped (disconnected or the call request is discontinued), and a message compose session is established for the calling party, with the called party'"'"'s address information pre-filled (i.e. destination number, voice mail number, e-mail address, pager number, etc.). In this way, the calling party does not need to take any additional steps to compose a message or to determine the called party'"'"'s address information or alternate address information and, further, can compose a message using the calling party'"'"'s own message compose system.

Claims

1. A method for handling an unsuccessful synchronous call attempt from a calling party to a called party, said method comprising:

monitoring a synchronous call attempt from said calling party to said called party;

determining at least one communication address related to said called party;

dropping said synchronous call attempt to said called party;

allowing said calling party to compose a message; and

sending said message to said determined communication address.

2. The method of claim 1, further comprising determining that said synchronous call attempt to said called party is unsuccessful.

3. The method of claim 2, wherein said determining that said synchronous call attempt to said called party is unsuccessful comprises detecting an indication from the calling party that said synchronous call attempt to said called party is unsuccessful.

4. The method of claim 3, wherein said indication comprises said calling party pressing a predetermined key or keys on a communication device.

5. The method of claim 3, wherein said indication comprises said calling party using a vocal command.

6. The method of claim 1, wherein said dropping occurs prior to said determining said at least one communication address.

7. The method of claim 1, wherein said dropping comprises disconnecting.

8. The method of claim 1, wherein said at least one communication address comprises at least one of a telephone number, pager number, e-mail address, voice messaging address, mobile phone number, and Internet instant messaging address.

9. The method of claim 1, wherein said determining at least one communication address comprises using said called party'"'"'s telephone number in a query to at least one database for communication addresses for said called party.

10. The method of claim 1, wherein said determining at least one communication address comprises using information about said called party in a query to at least one database to obtain other information about said called party.

11. The method of claim 10, wherein said other information about said called party is used in a query to at least one database to obtain further information about said called party.

12. The method of claim 10, wherein said information about said called party comprises name and communication addresses.

13. The method of claim 1, wherein said allowing said calling party to compose a message comprises:

where said at least one communication address related to the called party comprises a plurality of communication addresses, presenting said calling party with a list of messaging options based on said plurality of communication addresses;

allowing the calling party to select a messaging option for use; and

commencing a message compose session related to said selected messaging option and pre-filling a communication address for said message with a communication address related to said messaging option.

14. The method of claim 13, further comprising determining said called party'"'"'s communication addresses that are available for use.

15. The method of claim 14, wherein said determining the called party'"'"'s addresses that are available for use comprises comparing the determined called party'"'"'s addresses with the message compose capability of a communications device of said calling party.

17. The computer readable medium of claim 16, further adapting a processor for a communication system to determine that said synchronous call attempt to said called party is unsuccessful.

18. The computer readable medium of claim 17, wherein said determining that said synchronous call attempt to said called party is unsuccessful comprises detecting an indication from the calling party that said synchronous call attempt to said called party is unsuccessful.

19. The computer readable medium of claim 18, wherein said indication comprises said calling party pressing a predetermined key or keys on a communication device.

20. The computer readable medium of claim 18, wherein said indication comprises said calling party using a vocal command.

21. The computer readable medium of claim 16, wherein said at least one communication address comprises at least one of a telephone number, pager number, e-mail address, voice messaging address, mobile phone number, and Internet instant messaging address.

22. The computer readable medium of claim 16, wherein said determining at least one communication address comprises using information about said called party in a query to at least one database to obtain other information about said called party.

23. The computer readable medium of claim 22, wherein said other information about said called party is used in a query to at least one database to obtain further information about said called party.

24. The computer readable medium of claim 16, wherein said allowing said calling party to compose a message comprises:

where said at least one communication address related to the called party comprises a plurality of communication addresses, presenting said calling party with a list of messaging options based on said plurality of communication addresses;

allowing the calling party to select a messaging option for use; and

commencing a message compose session related to said selected messaging option and pre-filling a communication address for said message with a communication address related to said messaging option.

25. The computer readable medium of claim 24, further comprising determining said called party'"'"'s communication addresses that are available for use.

26. The computer readable medium of claim 25, wherein said determining the called party'"'"'s addresses that are available for use comprises comparing the determined called party'"'"'s addresses with the message compose capability of a communications device of said calling party.

28. The method of claim 27, wherein said detecting comprises detecting said calling party pressing a predetermined key or keys on a communication device.

29. The method of claim 27, wherein said detecting comprises detecting said calling party using a vocal command.

16. A computer readable medium containing computer executable code which adapts a processor for a communication system to:

monitor a synchronous call attempt from said calling party to said called party;

determine at least one communication address related to said called party;

drop said synchronous call attempt to said called party;

allow said calling party to compose a message; and

send said message to said determined communication address.

27. A method for handling a synchronous call attempt from a calling party to a called party, said method comprising:

monitoring a synchronous call attempt from said calling party to said called party;

detecting an indication from said calling party that said calling party wishes to send a message;

determining at least one communication address related to said called party;

allowing said calling party to compose a message; and

sending said message to said determined communication address.

30. A system for handling an unsuccessful synchronous call attempt from a calling party to a called party, said system comprising:

monitoring means for monitoring a synchronous call attempt from said calling party directed to said called party;

detection means for determining that said synchronous call attempt from said calling party to said called party is unsuccessful;

addressing means for determining at least one address for said called party;

dropping means for dropping said synchronous call attempt to said called party;

message means for allowing said calling party to compose a message for said called party; and

sending means for sending said message to said address determined by said addressing means.

31. The system of claim 30, wherein said addressing means comprises:

at least one database containing said called party'"'"'s address information;

database query means for querying said database for said called party'"'"'s address information; and

data communication means for providing said called party'"'"'s address information to said message means.