AUTOMATED TELECOMMUNICATIONS CALL PROCESSING METHOD

• US 20020076029A1
• Filed: 01/18/2002
• Published: 06/20/2002
• Est. Priority Date: 02/22/1993
• Status: Active Grant

• Current Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Original Assignee: Murex Securities Limited (Wallsgrove Ltd.)
• Inventors: Moore, George G., Shaffer, James D.
• Granted Patent: US 6,570,975 B2
• Time in Patent Office: Days
• US Class Current: 379/220.01
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42306 Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13352 : Self-routing networks, real-time routing
• CPC Class Codes: H04Q 2213/13353 : Routing table, map memory
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13378 : Speech recognition, speech analysis
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13541 : routing
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/0029 : Provisions for intelligent networking
• CPC Class Codes: H04Q 3/66 : Traffic distributors
• CPC Class Codes: H04Q 3/665 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/02 : Services making use of location information
• CPC Class Codes: H04W 4/029 : Location-based management or tracking services
• CPC Class Codes: H04W 76/20 : Manipulation of established connections
• CPC Class Codes: Y10S 707/99943 : Generating database or data structure, e.g. via user interface

Abstract

Abstract of Disclosure

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time to produce a selected client telephone number and transmit the number across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a calling telephone number field and a spatial key field and is updated very frequently. The client file has a plurality of records having a spatial key field and a client telephone number. Methods of generating the client files for three client service area definitions are included in the present invention.

Claims

1. A method of determining information about a second location relatively near a first location, the second location being selected from a plurality of possible second locations based on a location identifier received during communication over a network and based on information derived from the United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) files, the method comprising:

receiving a location identifier associated with a first location over a network during communication with a first party;

linking the received location identifier to a relatively spatially near second location selected from a plurality of possible second locations based on information obtained at least in part from the TIGER files, the second location having a spatial location definition of any size or shape;

retrieving information associated with said second location in accordance with said linking; and

providing the retrieved information to the network.

2. The method of Claim 1, wherein the location identifier corresponds to a telephone number.

3. The method of Claim 1, wherein the location identifier corresponds to a street address.

4. The method of Claim 1, wherein the location identifier corresponds to a coordinate address.

5. The method of Claim 1, wherein the location identifier is provided by the network.

6. The method of Claim 1, wherein the location identifier is provided by the first party.

7. The method of Claim 1, wherein the location identifier corresponds to an address of the first party.

8. The method of Claim 1, wherein the location identifier corresponds to an address of a second party.

9. The method of Claim 1, wherein the spatial location definition includes a coordinate.

10. The method of Claim 1, wherein the spatial location definition includes a polygon.

11. The method of Claim 1, wherein the spatial location definition includes a radius.

12. The method of Claim 1, wherein the spatial location definition encompasses all possible address locations.

13. The method of Claim 1, wherein the spatial location definition is client defined.

14. The method of Claim 1, wherein linking the received location identifier to a relatively spatially near second location comprises linking to a location with a polygonal spatial location definition that contains the location associated with the location identifier.

15. The method of Claim 1, wherein linking the received location identifier to a relatively spatially near second location comprises linking to a location nearest to the location associated with the location identifier.

16. The method of Claim 1, wherein linking the received location identifier to a relatively spatially near second location comprises linking to a location with a radius-defined spatial location definition that contains the location associated with the location identifier.

17. The method of Claim 1, wherein linking the received location identifier to a relatively spatially near second location comprises linking to a list of relatively spatially near second locations.

18. The method of Claim 1, wherein linking based on information obtained at least in part from the TIGER files comprises using data from a file derived from the TIGER files.

19. The method of Claim 1, wherein linking based on information obtained at least in part from the TIGER files comprises using information from the TIGER files to obtain information associated with one of:

the location identifier associated with the first location and the relatively spatially near second location.

20. The method of Claim 1, wherein linking based on information obtained at least in part from the TIGER files comprises using information from the TIGER files to obtain information associated with both the location identifier associated with the first location and the relatively spatially near second location.

21. The method of Claim 1, wherein retrieving information associated with said second location includes retrieving information based on data obtained from the U.S. Post Office.

22. The method of Claim 21, wherein the data obtained from the U.S. Post Office comprises information from an Address Coding Guide.

23. The method of Claim 1, wherein the information associated with said second location includes a second location telephone number.

24. The method of Claim 23, further comprising connecting a telephone call from the first party to the second location telephone number.

25. A method of locating a nearby location over a communications network based on information derived from the United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) files, the method comprising:

receiving a telephone number during a communications session;

determining a location corresponding to the telephone number;

linking the location corresponding to the telephone number to a relatively spatially near second location based on information obtained at least in part from the United States Census Bureau TIGER files;

retrieving information associated with said second location in accordance with said linking; and

providing the retrieved information over the communications network.

26. The method of Claim 25, wherein receiving the telephone number comprises capturing a telephone number provided by the communications network.

27. The method of Claim 25, wherein receiving the telephone number comprises capturing a telephone number provided by a party using the communications network.

28. The method of Claim 25, wherein linking the location corresponding to the telephone number to a relatively spatially near second location comprises linking the location corresponding to the telephone number to a list of relatively spatially near second locations.

29. The method of Claim 25, wherein providing the retrieved information over the communications network comprises providing the telephone number to the communications network to connect a telephone call.

30. A method of enabling a first party to order products or services from a second location relatively nearby a first location, the second location being selected from a plurality of possible second locations based on a first location identifier received during communication over a network, the method comprising:

receiving a location identifier associated with a first location over a network during communication with a first party;

selecting a relatively spatially nearby order-accepting second location from a plurality of possible second locations using the received location identifier and information obtained at least in part from a file containing a majority of all street links in the United States, including latitude and longitude coordinates at each end of each street link in the file;

retrieving information associated with the selected second location; and

providing the retrieved information to the network to enable the first party to place an order with the selected spatially nearby second location.

31. The method of Claim 30, wherein the file containing the majority of all the street links in the United States includes street names and address ranges for the links.

32. The method of Claim 30, wherein the file containing the majority of all the street links in the United States comprises a United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) file.

33. The method of Claim 30, wherein the order is for a service.

34. The method of Claim 30, wherein the order is for a product.

35. The method of Claim 30, wherein the order is for food.

36. The method of Claim 30, wherein the order is for pizza.

37. The method of Claim 30, wherein the order is for delivery.

38. A method of associating servicing locations with serviced locations in a network communication system based on address information corresponding to a particular serviced location, the method comprising:

providing a first database of servicing locations including spatial data and other identifying data for the servicing locations;

providing a second database of serviced locations including spatial data and other identifying data for the serviced locations; and

generating, for transmission in a communication network, a list of at least one servicing location related to a particular serviced location based on the spatial data of the particular serviced location and the spatial data of servicing locations from the first database;

wherein the spatial data from at least one of the first and second databases is derived from a Topological Integrated Geographic Encoding and Referencing (TIGER) file.

39. The method defined in Claim 38, wherein the servicing location spatial data and the serviced location spatial data comprise latitude and longitude data.

40. The method defined in Claim 38, wherein the servicing location spatial data and serviced location spatial data comprise zip code data.

41. The method defined in Claim 40, wherein the zip code data comprises zip∝

data.

42. The method defined in Claim 40, wherein the zip code data comprises zip≢

data.

43. The method defined in Claim 38, wherein the identifying data for the servicing location comprises a service area.

44. The method defined in Claim 43, wherein the service area comprises a polygon.

45. The method defined in Claim 43, wherein the service area comprises a center point and a radius.

46. The method defined in Claim 38, wherein the identifying data for the serviced location comprises a service area.

47. The method defined in Claim 46, wherein the service area comprises a polygon.

48. The method defined in Claim 46, wherein the service area comprises a center point and a radius.

49. The method defined in Claim 38, further comprising providing a service area definition associated with the particular serviced location, and wherein the generating generates the list of at least one servicing location related to a particular serviced location based on the service area definition.

50. The method defined in Claim 49, wherein the service area definition comprises a polygon.

51. The method defined in Claim 49, wherein the service area definition comprises a center point.

52. The method defined in Claim 49, wherein the service area definition comprises a center point and a radius.

53. The method defined in Claim 38, wherein a single database comprises the first and second databases.

54. The method defined in Claim 38, wherein the generating is preceded by selecting the particular serviced location corresponding to a telephone number.

55. The method defined in Claim 38, wherein the generating is preceded by selecting the particular serviced location corresponding to a street address.

56. The method defined in Claim 38, wherein the generating is preceded by selecting the particular serviced location corresponding to a zip code.

57. The method defined in Claim 38, wherein the generating comprises generating a list of servicing locations that are nearest to the particular serviced location.

58. The method defined in Claim 57, wherein the list of servicing locations that are nearest to the particular serviced location is ordered by distance from serviced location.

59. The method defined in Claim 57, wherein the list of servicing locations that are nearest to the particular serviced location includes a distance from serviced location to each servicing location in the list.

60. A method of associating servicing locations with serviced locations in a network communication system based on address information corresponding to a particular serviced location, the method comprising:

providing a first database of servicing locations including spatial data and other identifying data for the servicing locations;

providing a second database of serviced locations including spatial data and other identifying data for the serviced locations; and

generating, for transmission in a communication network, a list of at least one serviced location related to a particular servicing location based on the spatial data of the particular servicing location and the spatial data of serviced locations from the second database;

wherein the spatial data from at least one of the first and second databases is derived from a Topological Integrated Geographic Encoding and Referencing (TIGER) file.

61. The method defined in Claim 60, wherein the servicing location spatial data and the serviced location spatial data comprise latitude and longitude data.

62. The method defined in Claim 60, wherein the servicing location spatial data and the serviced location spatial data comprises zip code data.

63. The method defined in Claim 60, further comprising providing a service area definition associated with the particular servicing location, and wherein the generating generates the list of at least one serviced location related to a particular servicing location based on the service area definition.

64. The method defined in Claim 63, wherein the service area definition comprises a polygon.

65. The method defined in Claim 60, wherein a single database comprises the first and second databases.

66. The method defined in Claim 60, wherein the generating is preceded by selecting the particular servicing location corresponding to a telephone number.

67. The method defined in Claim 60, wherein the generating is preceded by selecting the particular servicing location corresponding to a street address.

68. The method defined in Claim 60, wherein the generating is preceded by selecting the particular servicing location corresponding to a zip code.

69. The method defined in Claim 60, wherein the generating comprises generating a list of serviced locations that are nearest to the particular servicing location.

70. The method defined in Claim 69, wherein the list of serviced locations that are nearest to the particular servicing location is ordered by distance from servicing location.

71. The method defined in Claim 69, wherein the list of serviced locations that are nearest to the particular servicing location includes a distance from the servicing location to each serviced location in the list.