Method and apparatus for providing predefined feedback
First Claim
Patent Images
1. A method of operating an online feedback forum comprising:
- receiving a request from a first user to leave feedback about a second user;
generating a set of predefined feedback comments to be displayed to the user, each predefined feedback comment of the menu of predefined feedback comments associated with an indicator;
identifying a predefined feedback comment from the set of predefined feedback comments as having been selected by the first user; and
storing an indicator associated with the predefined feedback comment in a data structure associated with the second user.
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Abstract
A method and apparatus utilized in operating a feedback forum in an online auction environment is described. Instead of allowing users of the system to enter free-form comments for and about other users, a number of predefined feedback comments are provided that relate to an auction transaction. Users leaving feedback for other users are permitted to select a comment they desire to leave for or about another user relative to a transaction. The predefined feedback comments selected by the users are associated with the users whom the comment is about, and at some time thereafter, the predefined feedback comment is displayed for viewing by other users of the system.
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Citations
72 Claims
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1. A method of operating an online feedback forum comprising:
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receiving a request from a first user to leave feedback about a second user;
generating a set of predefined feedback comments to be displayed to the user, each predefined feedback comment of the menu of predefined feedback comments associated with an indicator;
identifying a predefined feedback comment from the set of predefined feedback comments as having been selected by the first user; and
storing an indicator associated with the predefined feedback comment in a data structure associated with the second user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 49)
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22. A method of operating a feedback system comprising:
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receiving a request from a first user to leave feedback about a second user;
retrieving a set of predefined feedback comments in a first language and communicating the set to the first user;
identifying a predefined feedback comment from the set of predefined feedback comments as having been selected by the first user; and
communicating the predefined feedback comment to a requesting user in a second language. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 62)
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37. A method of operating an online feedback system comprising:
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receiving a request from a first user to leave feedback about a second user;
determining whether to communicate to the first user a prompt to enter a freeform feedback comment or to communicate a set of predefined feedback comments based on information about either the first or second user;
retrieving a set of predefined feedback comments and communicating the set of predefined feedback comments to the first user;
identifying a predefined feedback comment from the set of predefined feedback comments selected by the first user;
communicating the selected predefined feedback comment to a requesting user.
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50. Machine-readable media for storing data comprising:
a data structure including, a directory of a plurality of predefined feedback comments, the content of the plurality of predefined feedback comments relating to interactions and transactions that may occur between registered users of an e-commerce system, a database record for each registered user, the database record for each registered user comprising a link to each of the plurality of predefined feedback comments associated with the registered user as provided by other registered users. - View Dependent Claims (51, 52)
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53. An e-commerce facility comprising:
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at least one processor; and
one or more data storage devices with, (1) a directory stored thereon of predefined feedback comments having content related to transactions that may be conducted on the e-commerce facility, (2) a database stored thereon including a plurality of records about a plurality of registered users, all stored thereon, and (3) processor-executable instructions stored thereon, which when executed cause at least one processor to;
receive a request from a first registered user of the plurality of users to leave feedback about a second registered user of the plurality of users, communicate to the first user a set of predefined feedback comments from the directory of predefined feedback comments, identify a predefined feedback comment from the menu of predefined feedback comments selected by the first user;
store an indicator associated with a selected predefined feedback comment in a feedback record of the plurality of records associated with the second user, retrieve the selected predefined feedback comment from the directory of predefined feedback comments based upon the indicator, and send the predefined feedback comment to a requestor. - View Dependent Claims (54, 55, 56, 57, 58, 59, 60, 61)
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63. A machine-readable medium having stored thereon data representing sequences of instructions, and the sequences of instructions which, when executed by a processor, cause the processor to:
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receive a request from a first registered user of the plurality of users to leave feedback about a second registered user of the plurality of users, communicate to the first user a set of predefined feedback comments from the directory of predefined feedback comments, identify a predefined feedback comment from the menu of predefined feedback comments selected by the first user; and
store an indicator associated with a selected predefined feedback comment in a feedback record of the plurality of records associated with the second user. - View Dependent Claims (64, 65, 66, 67, 68, 69, 70)
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71. A method of operating an online feedback forum comprising:
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generating a request to leave feedback regarding a user;
receiving a set of predefined feedback comments, each predefined feedback comment of the set of predefined feedback comments associated with an indicator;
detecting a selection of a predefined feedback comment from the set of predefined feedback comments; and
communicating the predefined feedback comment to be stored and associated with the user.
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72. A method of enabling an online feedback forum comprising:
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receiving a request to leave feedback regarding a user from a client, and transmitting the request to a server;
receiving a set of predefined feedback comments from the server, each predefined feedback comment of the set of predefined feedback comments associated with an indicator, and communicating the set to the client;
receiving a selection of a predefined feedback comment from the set of predefined feedback comments from the client, and communicating the selection to a server, the server to store the predefined feedback comment as being associated with a further user.
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Specification