Airline reservation system that supports guaranteed reservations for a preferred category of seating

• US 20020082878A1
• Filed: 12/22/2000
• Published: 06/27/2002
• Est. Priority Date: 12/22/2000
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Yu, Philip Shi-Lung, Moskowitz, Paul Andrew, Boies, Stephen J., Dinkin, Samuel
• Application Number:
  US09/747,815
• Publication Number:
  US 20020082878A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

An airline reservation system that supports guaranteed reservations for a preferred category of seating. The system comprises a method for receiving a request for the preferred category of seating, determining if the preferred category of seating is available, guaranteeing the preferred category of seating, and assigning a passenger to a seat within the guaranteed category of seating. Moreover, the passenger can be reassigned to a different seat within the guaranteed category of seating in order to accommodate an additional seating request. Seating arrangements are finalized at a predetermined time prior to a flight'"'"'s departure and passengers are permanently assigned to a seat within their preferred category of seating.

Claims

1. A method for processing airline reservations for a preferred category of seating, comprising:

receiving a request for the preferred category of seating;

determining if the preferred category of seating is available;

providing notification that the preferred category of seating is available;

guaranteeing the preferred category of seating;

assigning a passenger to a “

flexible”

seat assignment within the guaranteed category of seating;

reassigning the passenger to a different “

flexible”

seat assignment within the guaranteed category of seating based on another request; and

converting the “

flexible”

seat assignment to a “

permanent”

seat assignment.

2. A method for processing airline reservations for a preferred category of seating, comprising:

receiving a request for at least one preferred category of seating;

determining if the at least one preferred category of seating is available; and

guaranteeing the at least one preferred category of seating.

3. The method of claim 2, further comprising providing notification that the at least one preferred category of seating is available.

4. The method of claim 2, wherein the request is received from a travel agent.

5. The method of claim 2, wherein the request is received from a passenger.

6. The method of claim 2, further comprising assigning a passenger to a “

flexible”

seat assignment within the at least one guaranteed category of seating.

7. The method of claim 6, further comprising reassigning the passenger to a different “

flexible”

seat assignment within the at least one guaranteed category of seating based on another request.

8. The method of claim 2, wherein guaranteeing the at least one preferred category of seating comprises reassigning at least one passenger within the at least one passenger'"'"'s at least one guaranteed category of seating.

9. The method of claim 2, wherein the request is received when an airline reservation is being made.

10. The method of claim 2, wherein the request is received after an airline reservation is made and prior to a check-in process.

11. The method of claim 2, wherein the request is received during the check-in process.

12. The method of claim 2, wherein the request is received when a passenger inquires about a flight reservation.

13. The method of claim 2, wherein a preferred category of seating is a window seat.

14. The method of claim 2, wherein a preferred category of seating is an aisle seat.

15. The method of claim 2, wherein a preferred category of seating is a bulkhead seat.

16. The method of claim 2, wherein a preferred category of seating is an emergency exit row seat.

17. The method of claim 2, wherein a preferred category of seating is a seat adjacent to a certain passenger.

18. The method of claim 2, wherein a preferred category of seating is a seat away from a type of passenger.

19. The method of claim 2, wherein a preferred category of seating is a seat in a particular section.

20. The method of claim 2, wherein a preferred category of seating is a seat in a particular row.

21. The method of claim 2, further comprising defining a maximum number of preferred categories of seating allowable within the request.

22. The method of claim 6, further comprising:

converting the “

flexible”

seat assignment to a “

permanent”

seat assignment; and

prohibiting reallocation of the permanent seat assignment.

23. The method of claim 22, wherein converting the flexible seat assignment to a permanent seat assignment occurs for all passengers simultaneously.

24. The method of claim 23, wherein converting the flexible seat assignment to a permanent seat assignment occurs when check-in begins.

25. The method of claim 23, wherein converting the flexible seat assignment to a permanent seat assignment occurs when boarding initiates.

26. The method of claim 22, wherein converting the flexible seat assignment to a permanent seat assignment occurs as the passenger inserts a boarding pass into a boarding pass reader.

28. The method of claim 27, further comprising providing notification that at least one of the preferred categories of seating is available.

29. The method of claim 28, further comprising receiving an indication that at least one of the available preferred categories of seating is acceptable.

30. The method of claim 27, further comprising defining a maximum number of preferred categories of seating allowable within the request.

31. The method of claim 27, wherein the request is received from a travel agent.

32. The method of claim 27, wherein the request is received from a passenger.

33. The method of claim 27, further comprising assigning a passenger to a “

flexible”

seat assignment within the at least one guaranteed category of seating.

34. The method of claim 33, further comprising reassigning the passenger to a different “

flexible”

seat assignment within the at least one guaranteed category of seating based on another request.

35. The method of claim 27, wherein guaranteeing at least one preferred category of seating comprises reassigning at least one passenger within the at least one passenger'"'"'s at least one guaranteed category of seating.

36. The method of claim 33, further comprising:

converting the “

flexible”

seat assignment to a “

permanent”

seat assignment; and

prohibiting reallocation of the permanent seat assignment.

40. The system of claim 39, further comprising means for providing notification that the at least one preferred category of seating is available.

41. The system of claim 39, wherein the request is received from a travel agent.

42. The system of claim 39, wherein the request is received from a passenger.

43. The system of claim 39, further comprising means for assigning the passenger to a “

flexible”

seat assignment within the at least one guaranteed category of seating.

44. The system of claim 43, further comprising means for reassigning the passenger to a different “

flexible”

seat assignment within the at least one guaranteed category of seating based on another request.

45. The system of claim 39, wherein means for guaranteeing the at least one preferred category of seating comprises means for reassigning at least one passenger within the at least one passenger'"'"'s at least one guaranteed category of seating.

46. The system of claim 39, wherein the request is received when an airline reservation is being made.

47. The system of claim 39, wherein the request is received after an airline reservation is made and prior to a check-in process.

48. The system of claim 39, wherein the request is received during the check-in process.

49. The system of claim 39, wherein the request is received when inquiring about a flight reservation.

50. The system of claim 39, further comprising means for defining a maximum number of preferred categories of seating allowable within the request.

51. The system of claim 43, further comprising:

means for converting the “

flexible”

seat assignment to a “

permanent”

seat assignment; and

means for prohibiting reallocation of the permanent seat assignment.

52. The system of claim 51, wherein means for converting the flexible seat assignment to a permanent seat assignment occurs for all passengers simultaneously.

53. The system of claim 51, wherein means for converting the flexible seat assignment to a permanent seat assignment occurs when check-in begins.

54. The system of claim 51, wherein means for converting the flexible seat assignment to a permanent seat assignment occurs when boarding initiates.

55. The system of claim 51, wherein means for converting the flexible seat assignment to a permanent seat assignment occurs as the passenger inserts a boarding pass into a boarding pass reader.

57. The system of claim 56, further comprising means for providing notification that at least one of the preferred categories of seating is available.

58. The system of claim 57, further comprising means for receiving an indication that at least one of the available preferred categories of seating is acceptable.

59. The system of claim 56, further comprising means for defining a maximum number of preferred categories of seating allowable within the request.

60. The system of claim 56, further comprising means for assigning a passenger to a “

flexible”

seat assignment within the at least one guaranteed category of seating.

61. The system of claim 60, further comprising means for reassigning the passenger to a different “

flexible”

seat assignment within the at least one guaranteed category of seating based on another request.

62. The system of claim 56, wherein means for guaranteeing at least one preferred category of seating comprises means for reassigning at least one passenger within the at least one passenger'"'"'s at least one guaranteed category of seating.

63. The system of claim 60, further comprising:

means for converting the “

flexible”

seat assignment to a “

permanent”

seat assignment; and

means for prohibiting reallocation of the permanent seat assignment.

27. A method for processing airline reservations for a preferred category of seating, comprising:

receiving a request for multiple preferred categories of seating;

determining which of the multiple preferred categories of seating are available; and

guaranteeing at least one preferred category of seating.

37. A method for requesting an airline reservation for a preferred category of seating, comprising:

transmitting a request for at least one preferred category of seating; and

receiving notification guaranteeing the at least one preferred category of seating.

38. A system for processing airline reservations for a preferred category of seating, comprising:

means for receiving a request for the preferred category of seating;

means for determining if the preferred category of seating is available;

means for providing notification that the preferred category of seating is available;

means for guaranteeing the preferred category of seating;

means for assigning a passenger to a “

flexible”

seat assignment within the guaranteed category of seating;

means for reassigning the passenger to a different “

flexible”

seat assignment within the guaranteed category of seating based on another request; and

means for converting the “

flexible”

seat assignment to a “

permanent”

seat assignment.

39. A system for processing airline reservations for a preferred category of seating, comprising:

means for receiving a request for at least one preferred category of seating;

means for determining if the at least one preferred category of seating is available; and

means for guaranteeing the at least one preferred category of seating.

56. A system for processing airline reservations for a preferred category of seating, comprising:

means for receiving a request for multiple preferred categories of seating;

means for determining which of the multiple preferred categories of seating are available; and

means for guaranteeing at least one preferred category of seating.

64. A system for requesting an airline reservation for a preferred category of seating, comprising:

means for transmitting a request for at least one preferred category of seating; and

means for receiving notification guaranteeing the at least one preferred category of seating.

65. A system for processing airline reservations for a preferred category of seating, the system comprising:

a storage device storing a program;

a processor in communication with the storage device, the processor operative with the program to;

receive a request for the preferred category of seating;

determine if the preferred category of seating is available;

provide notification that the preferred category of seating is available;

guarantee the preferred category of seating;

assign a passenger to a “

flexible”

seat assignment within the guaranteed category of seating;

reassign the passenger to a different “

flexible”

seat assignment within the guaranteed category of seating based on another request; and

convert the “

flexible”

seat assignment to a “

permanent”

seat assignment.

66. A system for processing airline reservations for a preferred category of seating, the system comprising:

a storage device storing a program;

a processor in communication with the storage device, the processor operative with the program to;

receive a request for at least one preferred category of seating;

determine if the at least one preferred category of seating is available;

guarantee the at least one preferred category of seating.

67. A system for processing airline reservations for a preferred category of seating, the system comprising:

a storage device storing a program;

a processor in communication with the storage device, the processor operative with the program to;

receive a request for multiple preferred categories of seating;

determine which of the multiple preferred categories of seating are available; and

guarantee at least one preferred category of seating.

68. A system for processing airline reservations for a preferred category of seating, the system comprising:

a storage device storing a program;

a processor in communication with the storage device, the processor operative with the program to;

transmit a request for at least one preferred category of seating; and

receive notification guaranteeing the at least one preferred category of seating.

69. An article of manufacture for causing a computer to process airline reservations for a preferred category of seating, comprising:

means for causing the computer to receive a request for the preferred category of seating;

means for causing the computer to determine if the preferred category of seating is available;

means for causing the computer to provide notification that the preferred category of seating is available;

means for causing the computer to guarantee the preferred category of seating;

means for causing the computer to assign a passenger to a “

flexible”

seat assignment within the guaranteed category of seating;

means for causing the computer to reassign the passenger to a different “

flexible”

seat assignment within the guaranteed category of seating based on another request; and

means for causing the computer to convert the “

flexible”

seat assignment to a “

permanent”

seat assignment.

70. An article of manufacture for causing a computer to process airline reservations for a preferred category of seating, comprising:

means for causing the computer to receive a request for at least one preferred category of seating;

means for causing the computer to determine if the at least one preferred category of seating is available;

means for causing the computer to guarantee the at least one preferred category of seating.

71. An article of manufacture for causing a computer to process airline reservations for a preferred category of seating, comprising:

means for causing the computer to receive a request for multiple preferred categories of seating;

means for causing the computer to determine which of the multiple preferred categories of seating are available; and

means for causing the computer to guarantee at least one preferred category of seating.

72. A method for processing reservations for a preferred category of service, comprising:

receiving a request for the preferred category of service;

determining if the preferred category of service is available;

guaranteeing the preferred category of service;

assigning an individual to a “

flexible”

assignment within the guaranteed category of service;

converting the “

flexible”

assignment to a “

permanent”

assignment; and

prohibiting the reallocation of the permanent assignment.

73. The method of claim 72, further comprising providing notification that the preferred category of service is available.

74. The method of claim 72, further comprising reassigning the individual to a different “

flexible”

assignment within the guaranteed category of service based on another request.

75. The method of claim 72, wherein converting the flexible assignment to a permanent assignment occurs for all individuals simultaneously.

76. The method of claim 72, further comprising defining a time when the flexible assignment is converted to a permanent assignment.

77. The method of claim 72, wherein the preferred category of service is for seating.

78. The method of claim 72, wherein the preferred category of service is for a hotel.

79. The method of claim 77, wherein the seating is for a vehicle of transportation.

80. The method of claim 77, wherein the seating is for a stadium.

81. The method of claim 77 wherein the seating is for a theatre.

82. The method of claim 77 wherein the seating is for an arena.

83. A method wherein reservations for a preferred category of service are finalized based on a transition point, the method comprising:

assigning an individual to a “

flexible”

assignment within the preferred category of service; and

converting the flexible assignment to a permanent assignment at the transition point.

84. The method of claim 83, further comprising prohibiting the reallocation of the permanent assignment.

85. The method of claim 83, wherein the transition point is collective and the conversion from a flexible assignment to a permanent assignment occurs for all individuals simultaneously.

86. The method of claim 83, further comprising defining a time when the flexible assignment is converted to a permanent assignment.

87. The method of claim 83, wherein the preferred category of service is for seating.

88. The method of claim 83, wherein the preferred category of service is for a hotel.

89. The method of claim 87, wherein the seating is for a vehicle of transportation.

90. The method of claim 87, wherein the seating is for a stadium.

91. The method of claim 87, wherein the seating is for a theatre.

92. The method of claim 87, wherein the seating is for an arena.