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Computer-implemented intelligent dialogue control method and system

  • US 20020087310A1
  • Filed: 05/23/2001
  • Published: 07/04/2002
  • Est. Priority Date: 12/29/2000
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for handling a speech dialogue with a user, comprising the steps of:

  • receiving speech input from a user that contains words directed to a plurality of concepts, said user speech input containing a request for a service to be performed;

    performing speech recognition of the user speech input to generate recognized words;

    applying a dialogue template to the recognized words, said dialogue template having nodes that are associated with predetermined concepts, said nodes including different request processing information;

    identifying conceptual regions within the dialogue template based upon which nodes are associated with concepts that approximately match the concepts of the recognized words; and

    processing the user'"'"'s request by using the request processing information of the nodes contained within the identified conceptual regions.

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