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Voice service system and method

  • US 20020087323A1
  • Filed: 12/07/2001
  • Published: 07/04/2002
  • Est. Priority Date: 12/09/2000
  • Status: Abandoned Application
First Claim
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1. A voice service system comprising:

  • an interactive voice response unit for interactively dealing with a call from a human caller, an operator subsystem by which a human operator can verbally interact with the caller, and a transfer arrangement for transferring handling of the call at least in one direction between the operator subsystem and the voice response unit;

    the operator subsystem including a masking arrangement for causing the operator'"'"'s verbal interaction with the caller to be done through a synthesised voice whereby to mask from the caller that they are talking to a human operator, the transfer arrangement being usable by the operator to have handling of a call transferred to the voice response unit.

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