Appartus and method for connecting experts to topic areas

• US 20020087520A1
• Filed: 12/15/2000
• Published: 07/04/2002
• Est. Priority Date: 12/15/2000
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Meyers, Paul Anthony
• Application Number:
  US09/738,418
• Publication Number:
  US 20020087520A1
• Time in Patent Office: Days
• US Class Current: 707/3
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536

Abstract

An apparatus and method to connect experts to communications in topic areas of interest to the experts. One embodiment of the invention involves a method to connect an expert to a question or document in a topic area of interest to the expert. The method includes determining a topic area that the question or document could be classified under; searching an expert profile database to find a matching expert who would want to be notified about the question or document; and creating and sending or displaying a message to the matching expert concerning the question or document. A second embodiment of the invention involves a data processing system to connect an expert to a question or document in a topic area of interest to the expert. The data processing system includes an analyzer to determine a topic area that a question or document could be classified under; a searchable expert profile database containing information on matching experts who potentially want to be notified about the communication; and a message system for creating and sending or displaying a message to the matching expert concerning the question or document.

Claims

1. A method to connect an expert to a question or document in a topic area said expert wants to be notified about, comprising:

determining a topic area that a question or document could be classified under;

adding said question or document to a question or document database;

searching a question or document database to find a matching question or document that matches a profile of said expert;

informing said expert of said matching question or document for which said expert has demonstrated an interest;

providing said question or document to said expert after said expert has demonstrated a willingness to receive said question or document.

2. The method of claim 1, wherein said step of determining a topic area includes identifying one or more keywords in said question or document.

3. The method of claim 2, wherein said step of searching a question or document database includes using said one or more keywords.

4. The method of claim 1, wherein said step of informing said expert of said matching question or document includes combining a plurality of messages into one message to be sent to said matching expert.

5. The method of claim 1, wherein informing said expert of said matching question or document for which said expert has demonstrated an interest occurs on an expert bulletin board system.

6. The method of claim 1, wherein said document is chosen from a group consisting of:

a video file, an audio file, a slide file, a spreadsheet file, or a text file.

7. The method of claim 1, wherein informing said expert of said matching question or document for which said expert has demonstrated an interest is performed on a periodic basis specified by said matching expert.

8. The method of claim 1, further comprising:

receiving a response from said matching expert; and

removing said question or document from said question or document database.

9. The method of claim 1, further comprising:

updating an expert profile database regarding said matching expert according to a response from said matching expert.

10. A data processing system to connect an expert to a question or document in a topic area said expert wants to be notified about, comprising:

an analyzer to determine a topic area that said question or document could be classified under;

a question or document database to which to add said question or document, and in which to find a matching question or document that matches a profile of said expert;

means for informing said expert of said matching question or document for which said expert has demonstrated an interest;

a message system to provide said question or document to said expert after said expert has demonstrated a willingness to receive said question or document.

11. The data processing system of claim 10, wherein said analyzer to determine a topic area can identify one or more keywords in said communication.

12. The data processing system of claim 11, wherein said a question or document database can be searched by using one or more keywords.

13. The data processing system of claim 10, wherein said means for informing said matching expert can combine a plurality of messages into one message to be sent to said matching expert.

14. The data processing system of claim 10, wherein said means for informing said matching expert, and said message system to provide said question or document to said matching expert use an expert bulletin board system.

15. The data processing system of claim 10, wherein said document can be a file chosen from the group consisting of:

a video file, an audio file, a slide file, a spreadsheet file, or a text file.

16. The data processing system of claim 10, wherein said means for informing said expert of said matching question or document operates on a periodic basis specified by said matching expert.

17. The data processing system of claim 10, further comprising:

means for receiving a response from said matching expert; and

means for removing said question or document from said question or document database.

18. The data processing system of claim 10, further comprising:

means for updating said expert profile database regarding said matching expert according to said response from said matching expert.

20. The computer program of claim 19, further comprising:

an instruction segment to receive a response to said communication from said matching expert,

an instruction segment to remove said communication from said communication database; and

an instruction segment to update said expert profile database regarding said matching expert according to said response to said communication.

19. A computer program embodied on an electronically readable media, containing instructions to connect an expert to a communication in a topic area said expert wants to be notified about, comprising:

an instruction segment to determine a topic area that a communication could be classified under;

an instruction segment to add said communication to a communication database;

an instruction segment to search an expert profile database to find a matching expert who would want to be notified about said communication;

an instruction segment to compose a message to said matching expert to inform said matching expert of said communication; and

an instruction segment to send said message to said matching expert at a time acceptable to said matching expert.