Interactive voice response system and method having voice prompts with multiple voices for user guidance
First Claim
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1. A method comprising playing a single audio voice passage to a user, the single audio voice passage having at least first and second different voices which invite a response from the user.
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Abstract
A method and system for a voice controlled apparatus is capable of playing a single audio voice passage to a user of the voice controlled apparatus. The single audio voice passage has at least first and second different voices which invite a response from the user. The second voice indicates to the user the type of response which is invited from the user. The method and system are applicable to any type of voice controlled apparatus including voice messaging systems, personal assistants, and robots.
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20 Claims
- 1. A method comprising playing a single audio voice passage to a user, the single audio voice passage having at least first and second different voices which invite a response from the user.
- 10. A voice controlled system comprising a voice controlled unit which plays a single audio voice passage to a user, the single audio voice passage having at least first and second different voices which invite a response from the user, said voice controlled unit receiving a response from the user.
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16. A computer readable storage controlling a computer by playing a single audio voice passage to a user, the single audio voice passage having at least first and second different voices which invite a response from the user.
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20. A method comprising:
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receiving a call from a caller;
in response to the call, playing a single audio passage to a user, the single audio passage having at least first and second different voices which invite a response from the user;
performing an action based on a response provided by the user.
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Specification