Method and system for emergency assistance management
First Claim
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1. A method for managing an emergency assistance system including interaction between an operator a vendor and a customer, the method comprising:
- (a) receiving incident information from the operator and storing the incident information in an incident tracking file;
(b) receiving first invoice information from the vendor; and
(c) verifying the first invoice information and generating a bill for the customer.
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Abstract
The present invention relates to the management of an emergency assistance program. The invention provides for the management of an emergency situation through incident tracking, invoicing, billing, and reporting. It further provides various automated actions to manage the situation quickly and efficiently.
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Citations
65 Claims
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1. A method for managing an emergency assistance system including interaction between an operator a vendor and a customer, the method comprising:
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(a) receiving incident information from the operator and storing the incident information in an incident tracking file;
(b) receiving first invoice information from the vendor; and
(c) verifying the first invoice information and generating a bill for the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65)
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19. A method for managing a roadside assistance system providing interaction assistance among an operator, a vendor, and a customer, the method comprising:
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(a) receiving incident information from the operator and selecting the vendor from a database, the selecting step being based on the incident information;
(b) contacting the vendor to provide the vendor with at least a portion of the incident information and obtain vendor information;
(c) generating a work authorization based at least in part on the incident information and the vendor information, wherein the incident information is automatically transferred to the work authorization;
(d) receiving invoice information from the vendor and automatically verifying the invoice information with respect to the incident information, and transmitting the invoice information to an external site; and
(e) generating a bill based on the invoice and incident information and transmitting the bill to the customer.
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48. An automated system for emergency assistance, the system comprising:
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(a) at least one client;
(b) a server comprising memory, a processor, an incident database, and an invoice database, wherein the processor contains at least one program to perform the following acts;
(i) receiving incident information, storing the incident information in the incident database, and tracking the incident information, (ii) automatically creating at least a portion of the incident information, wherein the automatically created incident information originates from previously entered incident information, (iii) receiving invoice information from an external source, storing the invoice information in the invoice database, automatically verifying the invoice information, and transmitting the invoice information to a first external site, (iv) generating and transmitting a bill to a second external site, wherein the bill is generated from the invoice information and a portion of the incident information, and (v) generating a report, the report comprising stored information; and
(c) a communication path electronically linking the at least one client to the server.
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Specification