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Computer-implemented voice markup language-based server

  • US 20020093944A1
  • Filed: 01/12/2001
  • Published: 07/18/2002
  • Est. Priority Date: 01/12/2001
  • Status: Active Grant
First Claim
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1. A computer-implemented method for a telephony server to provide services based upon a call from a user, comprising the steps of:

  • receiving an incoming call from a user who is using a telephone communication device;

    retrieving over a computer network a voice application from a remote web site;

    using the retrieved voice application to have a speech-based conversation over the telephone communication device with the user to obtain service data from the user;

    using the retrieved voice application to perform the requested service based upon the user-provided service data; and

    after performing the requested service, the voice application and the user service data are removed from the telephony server.

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