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System and method for an online speaker patch-through

  • US 20020094074A1
  • Filed: 01/16/2001
  • Published: 07/18/2002
  • Est. Priority Date: 01/16/2001
  • Status: Active Grant
First Claim
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1. A system, the system comprising:

  • a first logic unit to provide a list of service providers to a user, indicating the availability of that provider;

    a second logic unit to receive the user'"'"'s selection of a service provider;

    a third logic unit to attempt to establish a real-time communications connection between the user and a selected service provider; and

    a fourth logic unit to search a database of service providers for an alternate service provider based on a pre-established set of criteria and to offer the user an option of connecting with an alternate service provider.

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