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Intelligent personalized customer service

  • US 20020098832A1
  • Filed: 01/22/2001
  • Published: 07/25/2002
  • Est. Priority Date: 01/22/2001
  • Status: Abandoned Application
First Claim
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1. A method for providing intelligent personalized customer service to a wireless terminal in a wireless telecommunication network, comprising the steps of:

  • monitoring wireless terminal location;

    using said wireless terminal location to determine location-specific customer service information for delivery to said wireless terminal; and

    delivering said customer service information to said wireless terminal.

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