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Method and system for providing interactive telephony sessions

  • US 20020099776A1
  • Filed: 01/24/2001
  • Published: 07/25/2002
  • Est. Priority Date: 01/24/2001
  • Status: Active Grant
First Claim
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1. A method for providing a telephony session, the method including:

  • receiving an electronic mail request from a third party to provide the telephony session;

    calling a customer in accordance with the request;

    accessing a URL providing a VoiceXML application in accordance with the request;

    running the VoiceXML application when the customer answers; and

    responding to an interaction with the customer during the telephony session.

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