System and method for remote vehicle troubleshooting
First Claim
1. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
- a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
a trouble code receiver for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database; and
a trouble determining device for determining trouble particulars based on the received trouble codes and the model-specific information.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for remotely performing troubleshooting of vehicles via a network using a server is disclosed. The server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems and a third database for storing a troubleshooting program for performing vehicle troubleshooting, a device for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database. The vehicles are equipped with a device for requesting the server to supply a troubleshooting program, a device for receiving the troubleshooting program, a device for using the received troubleshooting program to inspect the vehicle and obtain inspection results. The system enables vehicle troubleshooting and inspection to be performed simply without need for the vehicle owner to visit a dealer and/or auto service shop.
91 Citations
63 Claims
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1. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
a trouble code receiver for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database; and
a trouble determining device for determining trouble particulars based on the received trouble codes and the model-specific information. - View Dependent Claims (2, 3)
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4. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
means for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database; and
means for determining trouble particulars based on the received trouble codes and the model-specific information.
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5. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
a vehicle data receiver for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database; and
a trouble determining device for determining trouble particulars based on the received vehicle data and the model-specific information. - View Dependent Claims (6, 7, 8)
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9. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
means for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database; and
means for determining trouble particulars based on the received vehicle data and the model-specific information.
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10. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
a third database for storing a troubleshooting program for performing vehicle troubleshooting; and
a troubleshooting program transmitter for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:
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a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;
a second database for storing model-specific information including model-specific information on vehicle problems;
a third database for storing a troubleshooting program for performing vehicle troubleshooting; and
means for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database.
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22. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:
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preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;
receiving a trouble code indicating a trouble from an owner vehicle; and
determining trouble particulars based on the received trouble code and the model-specific information. - View Dependent Claims (23, 24, 26, 27, 28, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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25. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:
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preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;
receiving predetermined vehicle data from an owner vehicle; and
determining trouble particulars based on the received vehicle data and the model-specific information.
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29. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:
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preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, model-specific information including model-specific information on vehicle problems and a troubleshooting program for performing vehicle troubleshooting; and
transmitting the troubleshooting program over a network to an owner vehicle.
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40. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:
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instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;
instructions of receiving a trouble code indicating a trouble from an owner vehicle; and
instructions for determining trouble particulars based on the received trouble code and the model-specific information. - View Dependent Claims (41, 42)
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43. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:
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instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;
instructions for receiving predetermined vehicle data from an owner vehicle; and
instructions for determining trouble particulars based on the received vehicle data and the model-specific information. - View Dependent Claims (44, 45, 46, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57)
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47. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:
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instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, model-specific information including model-specific information regarding complaints from owners and vehicle problems, and a troubleshooting program for performing vehicle troubleshooting; and
instructions for transmitting the troubleshooting program over a network to vehicle owners.
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58. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:
a trouble code transmitter for transmitting trouble codes indicating vehicle troubles to a server having a database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems, the trouble code transmitter enabling the server to determine trouble particulars based on a received trouble code and the model-specific information.
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59. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:
a vehicle data transmitter for transmitting predetermined vehicle data to a server having a database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems, the vehicle data transmitter enabling the server to determine trouble particulars based on received vehicle data and the model-specific information.
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60. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:
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a requesting device for requesting an external server to supply a troubleshooting program for performing vehicle troubleshooting;
a troubleshooting program receiver for receiving the troubleshooting program from the external server;
an inspecting device for executing the received troubleshooting program to inspect for troubles; and
an inspection result transmitter for transmitting results of the inspection to the external server to enable the external server to analyze the inspection results and determine trouble particulars;
the troubleshooting program being periodically updated to incorporate the most recent model-specific information including model-specific information on vehicle problems.
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61. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems, a trouble code receiver for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database and a trouble determining device for determining trouble particulars based on the received trouble codes and the model-specific information, and each of the vehicles is equipped with a trouble code transmitter for transmitting trouble codes indicating troubles to the server.
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62. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems, a vehicle data receiver for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database, and a trouble determining device for determining trouble particulars based on the received vehicle data and the model-specific information, and each of the vehicles is equipped with a vehicle data receiver for transmitting predetermined vehicle data indicating troubles to the server.
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63. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems and a third database for storing a troubleshooting program for performing vehicle troubleshooting, a troubleshooting program transmitter for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database, and each of the vehicles is equipped with a requesting device for requesting the server to supply the troubleshooting program, a troubleshooting program receiver for receiving the troubleshooting program, an inspecting device for using the received troubleshooting program to inspect the vehicle and obtain inspection results.
Specification