Method and apparatus for intelligent message insertion during a call

• US 20020103647A1
• Filed: 01/31/2001
• Published: 08/01/2002
• Est. Priority Date: 01/31/2001
• Status: Abandoned Application

• Current Assignee: Comverse Network Systems Limited
• Original Assignee: Comverse Network Systems Limited
• Inventors: Houplain, Jean Francois
• Application Number:
  US09/774,103
• Publication Number:
  US 20020103647A1
• Time in Patent Office: Days
• US Class Current: 704/260
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2203/40 related to call centers
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

An apparatus and method for intelligent message insertion during a targeted telephone or Internet chat room call, that provides a way to identify pre-defined content in conversations of targeted subscribers, and to insert commercial messages, for example, that are targeted either on the basis of subject relevance and/or a previously acquired subscriber profile. The apparatus may employ an automatic speech recognition (ASR) engine and/or an automatic text recognition engine for recognizing a pre-defined word, or sequence of words, and for selecting and inserting relevant and timely messages during a live conversation, according to the content of this conversation. The recognition engine detects words (for example, “holidays”, “flowers”, “pizza”, etc.), as spoken or written by the subscriber and the called party. Based on the detected word or words, and on the subscriber'"'"'s profile, including a preference history, the system selects the most relevant messages to dynamically insert during the live call for either the calling party and/or called party. Both parties are targeted, not only according to their demographics and preference history, but also as to their expressed interests at the moment.

Claims

1. A system for inserting a targeted message into an inter-party communication over a network, the system comprising:

a content-monitoring engine, coupled to said network, for monitoring said inter-party communication, and for recognizing at least one pre-defined word of the communication; and

a message server coupled to said content-monitoring engine, for selecting a targeted message based on the at least one pre-defined word recognized by said content-monitoring engine.

2. The system of claim 1, wherein said inter-party communication is a telephone call between a calling party and a called party over a telephone network, and said content-monitoring engine is an automatic speech recognition (ASR) engine.

3. The system of claim 1, wherein said inter-party communication is an Internet communication chat room, and wherein said content-monitoring engine is a text recognition engine.

4. The system of claim 1, further comprising a database for storing subscriber profile information, wherein said message server determines whether at least one party of the inter-party communication is a subscriber, and when said message server determines that at least one party is a subscriber, said message server selects a targeted message based both on the least one recognized word and the stored subscriber information.

5. The system of claim 4, wherein said at least one pre-defined word is a speech word.

6. The system of claim 1, further comprising a message insertion engine, coupled to the network, for inserting said targeted message into the inter-party communication.

7. The system of claim 6, wherein said message server includes a timer for determining when to insert the targeted message.

8. The system of claim 1, wherein said at least one targeted message is a commercial message.

9. The system of claim 1, wherein said at least one targeted message is an informational message.

10. The system of claim 1, wherein said at least one targeted message is stored as a pre-recorded message.

11. The system of claim 1, further comprising a Text-To-Speech engine, and wherein the targeted message is stored as a text message, and converted to a speech message by said Text-To-Speech engine.

13. The method of claim 12, wherein said inter-party communication is a telephone call between a calling party and a called party, and further comprising identifying at least one of the calling and called parties, and wherein said selection of the targeted message is also based on the identified at least one calling and called parties.

14. The method of claim 13, wherein said calling party is identified with a calling line ID.

15. The method of claim 12, further comprising checking that at least one party of the inter-party communication is a registered party.

16. The method of claim 12, further comprising logging information in a database about the inter-party communication.

17. The method of claim 12, and further comprising logging information on a database about the targeted message.

18. The method of claim 12, further comprising inputting, by at least one party of the inter-party communication, information in response to an inserted targeted message.

19. The method of claim 12, wherein at least one party of the inter-party communication is a subscriber, and wherein said message server selects the targeted message based on the subscriber'"'"'s profile.

20. The method of claim 12, wherein said targeted message is selected in real-time.

21. The method of claim 12, wherein said inter-party communication is conducted over a Public Switched Telephone Network.

22. The method of claim 12, wherein said inter-party communication is conducted over a Public Land Mobile Network.

23. The method of claim 12, wherein said inter-party communication is an Internet chat room.

24. The method of claim 23, wherein said at least one pre-defined word is a text word.

26. The system of claim 25 further comprising a database for storing user information.

27. The system of claim 26, wherein said message server also uses information from said database in selecting said targeted message.

28. The system of claim 25, wherein, said message server includes a timer for determining when to insert said targeted message.

29. The system of claim 25, wherein said targeted message is a commercial message.

30. The system of claim 25, wherein said targeted message is an informational message.

31. The system of claim 25, wherein said at least on targeted message is stored as a pre-recorded message.

32. The system of claim 25, wherein said message server selects said targeted message in real-time.

12. A method for inserting a targeted message during an inter-party communication, comprising:

monitoring an inter-party communication;

recognizing at least one pre-defined word communicated during the inter-party communication;

sending said at least one pre-defined word to a message server;

selecting an appropriate targeted message by said message server based on said recognized at least one pre-defined word; and

inserting said selected targeted message during the inter-party communication.

25. A system to insert a targeted message during an Internet communication between one or more Internet users, comprising:

a text recognition engine adapted to monitor an Internet chat room, and to recognize at least one pre-defined word;

a message server to select a targeted message to be inserted based on said at least one predefined word recognized by said text recognition engine; and

a message insertion engine connected to said internet chat room, and adapted to insert said selected targeted message for at least one of said Internet users.

33. A computer program product for inserting a targeted message during a call between at least two parties, the product comprising a computer-readable medium having program instructions stored thereon, which instructions, when read by a computer, cause the computer to:

monitor said call;

recognize a pre-defined communication from at least one of said parties;

send said communication to a message server;

select an appropriate targeted message by said server based on said recognized communication; and

insert said targeted message during said call.

34. The computer program of claim 33, wherein the pre-defined communication is recognized by identifying information that identifies at least one of said parties, and the targeted message is selected based on said identifying information.

35. The computer program of claim 34, wherein said call is a telephone call, and said identifying information is a calling line ID.

36. The computer program of claim 33, wherein the instructions cause the computer to check that said at least one of the parties is a registered party.

37. The computer program of claim 33, wherein the instructions cause the computer to log information about said call on a database.

38. The computer program of claim 33, wherein the instructions cause the computer to log said targeted message on a database.

39. The computer program of claim 33, wherein the instructions cause the computer to receive an input by at least one of said at least two parties in response to an inserted targeted message during the call.

40. The computer program of claim 33, wherein the instructions cause the computer to send a subscriber profile to said message server for selecting said targeted message.

41. The computer program of claim 33, wherein the instructions cause the computer to select the targeted message in real-time.

42. The computer program of claim 33, wherein the instructions cause the computer to insert a targeted message over a Public Switched Telephone Network.

43. The computer program of claim 33, wherein the instructions cause the computer to insert a targeted message over a Public Land Mobile Network.

44. The computer program of claim 33, wherein the instructions cause the computer to insert a targeted message over an interconnected Public Switched Telephone Network and Public Land Mobile Network.

45. The computer program of claim 33, wherein the instructions cause the computer to insert a targeted message in an Internet chat room.

46. The computer program of claim 33, wherein the call is a telephone call.

47. The computer program of claim 33, wherein the targeted message is a voice message.

48. The computer program of claim 33, wherein the call is an Internet chat room.

49. The computer program of claim 48, wherein the targeted message is a text message.

50. A system to insert a targeted message into a telephone call over a telephone network between a calling party and a called party, the system comprising:

an automatic speech recognition (ASR) engine coupled to said telephone network, and programmed to monitor said telephone call, recognize at least one pre-defined utterance and, if said utterance is recognized, send an indication that said utterance was recognized; and

a message server, coupled to said ASR engine, for receiving information identifying at least one of said parties and, upon receiving said indication that said utterance was recognized, generating said targeted message based on said information and said indication.