Integrated IVR/WEB data gathering process and method

• US 20020103694A1
• Filed: 01/31/2001
• Published: 08/01/2002
• Est. Priority Date: 01/31/2001
• Status: Abandoned Application

• Current Assignee: First Data Resources Incorporated (Fiserv Incorporated)
• Original Assignee: First Data Resources Incorporated (Fiserv Incorporated)
• Inventors: Frazier, Paul
• Application Number:
  US09/773,085
• Publication Number:
  US 20020103694A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

A method of gathering data uses both a telephone channel and an Internet channel to forward data to a single data bank. The method also includes steps of checking for duplicate data entries and verifying the accuracy of some of the data input. Certain responses are identified for special handling and all respondents are notified of the action taken with respect to their response.

Claims

21-1. The method defined in claim 1 further including entering a UPC associated with a response into a single data base.