Customer information control system

• US 20020103706A1
• Filed: 01/26/2001
• Published: 08/01/2002
• Est. Priority Date: 01/26/2001
• Status: Abandoned Application

• Current Assignee: Itako Industry., Ltd.
• Original Assignee: Itako Industry., Ltd.
• Inventors: Toda, Yasuhiro
• Application Number:
  US09/769,500
• Publication Number:
  US 20020103706A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Better service is provided to repeater (regular) customers by linking predetermined image information with the customer information to thereby control the customer information, and outputting the information on a display of a mobile image communication terminal such as high function and high performance mobile phone or/and a display or a printer of a personal computer. A customer information control system comprising: one or a plurality of cameras for taking photographs of a face or/and the whole image or/and the frame of customers, a system for encoding the image information of these cameras and transmitting the encoded information to an image server via a wired or/and wireless network line; a system for transmitting the image information of the face or the whole image of the customers to customer lists (charts) via the wired or/and wireless network line; customer information collection means for collecting customer information through questionnaires for being input or voice input; a system for encoding the customer information and transmitting the encoded information to a data server via the wired or/and wireless network line; a system for transmitting the customer information to the customer list (chart) via the wired or/and wireless network line; and a customer list (chart) in which the image information and the customer information transmitted from the data server and the image server via the wired or/and wireless network line can be related to each other and automatically listed as the identical information.

Claims

1. A customer information control system comprising:

one or a plurality of image pick-up elements for taking photograph of the faces or/and the parts of the bodies or/and the whole image or/and the frames of a plurality of customers, and a system for encoding the image information of these image pick-up elements and transmitting the encoded information to an image server via a wired or/and wireless network line;

an input terminal for inputting peculiar information about the customers, such as birthday or the like of the customers; and

a system for encoding the input customer information and transmitting the encoded information to a data server via a wired or/and wireless network line;

wherein a photograph of a specific customer is taken again to verify the image with said image server or/and data server, to thereby output the information of said specific customer.

2. A customer information control system according to claim 1, wherein voice information of said customer is included in the peculiar information server to said customer.

4. A customer information search system according to claim 1, wherein said identical and peculiar customer information is a fixed terminal such as a display of a mobile image communication terminal such as a high performance mobile phone or/and a display of a personal computer.

5. A customer information search system according to claim 1, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

6. A customer information control system according to claim 1, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

7. A customer information search system according to claim 2, wherein said identical and peculiar customer information is a fixed terminal such as a display of a mobile image communication terminal such as a high performance mobile phone or/and a display of a personal computer.

9. A customer information search system according to claim 2, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

11. A customer information search system according to claim 4, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

12. A customer information search system according to claim 7, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

14. A customer information control system according to claim 2, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

16. A customer information control system according to claim 4, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

17. A customer information control system according to claim 7, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

19. A customer information control system according to claim 5, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

20. A customer information control system according to claim 2, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

22. A customer information control system according to claim 4, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

23. A customer information control system according to claim 7, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

3. A customer information control system comprising:

one or a plurality of image pick-up elements for taking photograph of faces or/and parts of the bodies or/and the whole image or/and the frames of a plurality of customers, and a system for encoding the image information of the image pick-up elements and transmitting the encoded information to an image server via a wired or/and wireless network line;

an input terminal for inputting peculiar information about the customers such as birthday or the like of the customers;

a system for encoding the input customer information and transmitting the encoded information to a data server via a wired or/and wireless network line; and

a customer control system body for listing the image information and customer information transmitted from said both servers via the wired or/and wireless network line automatically as the identical peculiar information;

wherein, by taking a photograph of a specific customer again, said image data and said listed identical and peculiar customer information is output on the basis of the image data.

8. A customer information search system according to claim 3, wherein said identical and peculiar customer information is a fixed terminal such as a display of a mobile image communication terminal such as a high performance mobile phone or/and a display of a personal computer.

10. A customer information search system according to claim 3, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

13. A customer information search system according to claim 8, wherein in said customer control system body, the identical and peculiar information is encoded so as to be able to provide the information to users via the wired or/and wireless network line or via Internet.

15. A customer information control system according to claim 3, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

18. A customer information control system according to claim 8, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

21. A customer information control system according to claim 3, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.

24. A customer information control system according to claim 8, wherein various questionnaire information provided from said customers in questionnaires asked for the customers to fill in is also included in said customer information.